Community

Solanaboat · ‎09-27-2024

I have just found out that my existing phone number will not be accepted at public mobile. The message actually says the number is "invalid". I have paid $49.72 for one month, a SIM card and taxes. How do I get a refund?

slusagm · ‎09-27-2024

any chance you are trying to port from Koodo Prepaid service? if you are, then support can help you to complete the transfer

or the. error coild also indicate you submitted a port request already

So, message support and ask

eddieO · ‎09-27-2024

@Solanaboat, the only way to reach a support agent is by opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

It might take an hour or so for them to get back to you depending on how busy they are so just keep checking your inbox for messages, the top right corner should have an envelope icon where you can find your messages

hTideGnow · ‎09-27-2024

hi @Solanaboat what error you got? invalid number?

you can submit ticket to agent by using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437