Subscription activation

[HM10]

There was an error activating my subscription, step 6. Ported my number and my old carrier cancelled but I still can’t use my phone off data and I can’t figure out how to rectify. 

[CSA_PM]

Hi there,

I sent you a private message. You can view and reply to the message by accessing the link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@HM10 it likely a problem with sim provisioning.  Easy fix for PM support but you need to engage them by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there