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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Another poor reception complaint

So moved to an area just north of Sudbury about a year ago where the closest (Bell) tower is ~5k away. We have a cell booster pointed at the tower, and reception has been ok, not great, but in the past few weeks reception quality has significantly d...

Transferring number - confirmation that it worked?

How long should I wait before I know porting my number has worked? Currently I have answered my old provider's confirmation text, but I haven't heard anything back, and I know that that eSIM is still the one with access to the phone #. Should I expec...

Resolved! eSIM

How do I know if my eSIM have been received on my end, cause it’s doesn’t tell me that I ha PM provider.

Resolved! Very poor phone reception

I have an Iphone 14 plus. The last 2 weeks or so my phone reception is terrible. Most of the time when people call it drops and I have to call back. If we get to chat it’s very broken up and echos. I tried all the recommendations of turning off phone...

Resolved! name and address of my account.

I helped a friend set up an account a couple of years ago. A few months ago I set up my own account. Now Public has welcomed me using *his* name! I don't now how deep the mix up might be, but a starting point is to access my account information. I c...

Account Access

I can't login to account and rest password despite secure code sent to my phone. I would like to do some add ons and don't have the access to do this.

payment

your system will not accept my card.

Resolved! lost phone, cant login to account

Im trying to cancel an account, my phone is lost and I cant seem to log in because if the two-step verification that is sending a txt to my phone. what can I do

Resolved! can't Log in with Eversafe

I am trying to pay my daughters phone bill.She is out of the country for the next few months and does not have access to her phone. How do I sign on to pay her bill before the number is deleted? (Then she will be mad). Before eversafe there never was...

New website not working at all

Can’t log into my account at all , I get a public mobile page with all the plans , now I can’t text or call and have no data? is there a number I can call? So frustrating!

Resolved! Not able to activate esim

I just subscribed to a plan yesterday. The phone I tried to set up with esim is not working (It needs Gspace to download public mobile app but the app won't open properly in Gspace so.I can not continue to activate). I was wondering how I can use phy...

Resolved! Can't activate new esim account because app can't be downloaded onto phone (country region issue)

I just paid for a new account but can't complete activation as the phone i'm trying to download the app on says the app is not available in this country .. my nephew is from egypt and that's where his phone is from, however we took out his sim and ch...

Resolved! can't create account on the app

eversafe page comes up blank so I can't enter an email/password to create the account

Installing ESIM on iPhone 14 pro

I cannot manage to install ESIM. Any pointers? Is there a way to get the QR code. Apple seems to prefer this. Every time I go to install there is an error unable to install ESIM.

Resolved! Phone not allowing me to make calls

My phone isn't letting me make phone calls and when I try to call anyone it says "7B1 your phone is not connected to the server". It still lets me receive calls and messages and send messages but all calls show up as "No Caller ID". I requested a pla...

Resolved! Still only SOS service

It seems this is a common problem.I signed on the night before last and still don't have service. I have tried the suggestions I found in this forum (remove SIM for a minute, etc) and nothing has worked. Yes, I responded to the validation SMS from my...

Porting Issue

I transferred my number from bell but it has not completed the transfer. I still cannot get any calls from my Public mobile network and I still have a bell account. I understand, that when I transferred the number, bell account was to be automaticall...

Calls

I just registered to PM last night and now can’t make calls. Is it because of eSIM card? How does it work? What am I supposed to do?

@sevice not working

i just joined yesterday. i got an esim. now i cant send or receive calls or texts

Getting unauthorized access on login and phone won't ring or receive messages

Hi, my phone stopped working since 07/05/23 randomly. It still shows connected to public mobile network but I am not receiving any texts. Both incoming and outgoing phone calls say "I have ran out of available minutes" even though I have an unlimited...

Overcharging

I signed up for an add on that was $30(?) and got charged $73 PLUS the usual monthly rate!

Resolved! Data Charges

My public mobile account is being heavily charged for mobile data use when I am at home and only connected to the internet via wifi. How do I get this fixed?

public mobile like a fraud or cheater.

Last month June 06 public mobile charge me double. but I try to contact them but I can't because they don't have an active phone number or e-mail. What kind the business is this? no phone number no e-mail is it business? (You know Fraud people have a...

Resolved! tried most of the day to send a referral.

Can't login on mobile, desktop or the app I just downloaded. Just get errors. They ended up not wanting Public as others are same price without these issues. What is the technical problem lately?

Resolved! I lost or my phone got stolen

Resolved! Points vs rewards

I've recently discovered the point program! I've been with Public mobil for 3 years. it doesn't seem like point program is as good as rewards?

Resolved! Need help with transferring number

Hello, I received a text message saying there were difficulties transferring my number.I had the new Sim in my phone by mistake. Is it possible to try the transfer again now that I have the old Sim back in the phone.

Resolved! Monthly renewal of plan notification

I miss no longer receiving the monthly notification that my plan has been renewed. I like resetting my statistics at that time.

So sick of public mobile I can’t receive texts from my mom

Do not disturb I’ve already tried. It’s literally only my moms phone number. This is a pretty serious problem as my dad died and I actually missed the phone call thanks to you guys. This needs to be fixed right away, please send me to the right direc...

Resolved! How do you reach a public mobile agent?

I don't see any way to physically talk to someone to resolve an issue with my phone plan. the chatbot is useless. What options are there?

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