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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2276 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

Resolved! New subscription - payment correction

Hi there!I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can so...

YC1 by Great Neighbour / Super Voisin
  • 622 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Overage

What happens when you run out of data on your subscription plan? Are you charged for any extra data that you use or do you you simply run out of data without additional charges? Thanks!

Kovacsa by Good Citizen / Bon Citoyen
  • 936 Views
  • 4 replies
  • 2 Bravos

Resolved! adding a new credit card

Hello,My previous card is expired and I want to add a new card but the system does not accept it.Last month I bought a voucher but I prefer to add my card to pay it automatically.Any help would be appreciated!

Ehsan564 by Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 2 Bravos

Can’t receive code

They are telling me to put 6 digit code so my account can be active but I didn’t receive any code I don’t know why I don’t see any messages even my number is correct.

Dddd by Great Neighbour / Super Voisin
  • 344 Views
  • 2 replies
  • 1 Bravos

Resolved! Lost my SIM card, got replacement eSIM-Will old SIM be cancelled

Hey PM community,I lost my SIM card while in Europe and when I came home I bought and loaded an eSIM card onto my phone.Will the old SIM be cancelled off of my account or is there a chance that if found and used, it may result in high data roaming fe...

FrenchSauna by Great Neighbour / Super Voisin
  • 601 Views
  • 3 replies
  • 0 Bravos

Resolved! Testing in a 3g/4g area before switching

Okay smartypants on here.. Question for ya.Friend lives in area of Nova Scotia that has 3g/4g coverage only. Also.. No Telus towers.  Telus/Public use Bell towers in NS as does the NS cable provider Eastlink.  She is currently with Eastlink.  Has no ...

lindamac43 by Good Citizen / Bon Citoyen
  • 1511 Views
  • 14 replies
  • 0 Bravos

Resolved! Voicemail greeting with recorded name

Just finished setting up my voicemail. I recorded my name, as requested, then skipped the personal greeting part.I was assuming this would set up an automated greeting using my recorded name (for example “You’ve reached the voicemail box of RECORDED ...

Funkdoc by Great Neighbour / Super Voisin
  • 1247 Views
  • 4 replies
  • 0 Bravos

Resolved! UPDATE NEW ADDRESS

I AM TRYING TO UPDATE MY NEW ADDRESS BUT WHEN I AM GOING TO SAVE INFORMATION, THEN IT SHOWING INVALID ADDRESS, PLEASE ADVISE WHAT I HAVE TO DO NOW ? EVEN HOW TO CREATE TICKET TO CONTACT AGENT ?

NUPURLAVI by Great Neighbour / Super Voisin
  • 430 Views
  • 3 replies
  • 0 Bravos

Resolved! refer a friend

I did not enter the refer a friend code when I activated my sim card yesterday.Can I do that now so that I get my $10 credit? 

helpdonna by Great Neighbour / Super Voisin
  • 400 Views
  • 2 replies
  • 0 Bravos

Resolved! 10 gig data

My wife got a text for 10 gig data and Canada wide calling and unlimited text. We have been on PM for same time.. why can't I get the promo

Phill1966 by Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 0 Bravos

Resolved! posted phone #

I posted my phone number in the PM community when posting a question. I was told it was not a good idea to do that. What are the steps to edit my post, so I can remove the number. Thanks.Félice

felice by Good Citizen / Bon Citoyen
  • 1091 Views
  • 10 replies
  • 1 Bravos

payment problem

trying to activate SIM card. Keeps saying choose another form of payment?

Gawnzo by Great Neighbour / Super Voisin
  • 422 Views
  • 3 replies
  • 0 Bravos

Resolved! Service not working

I set up and account and activate a plan paid ported number activated eSIM everything went perfectly got the text from my old provider and said YES to the message said service would anywhere from 5 to 30 minutes still not working for phone calls 

Jask5150 by Great Neighbour / Super Voisin
  • 452 Views
  • 1 replies
  • 0 Bravos

US Roaming after included high-speed data bucket is exhausted?

In the fine print for data add-ons, including US Roaming data add-ons, it says:"Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted."Does this mean if I purchase the US Roaming - 250 MB Data (15-day) ad...

Joe_G by Great Citizen / Super Citoyen
  • 584 Views
  • 4 replies
  • 1 Bravos

Look at this exciting new change!

Public Mobile is charging us taxes now!Even though the funds deposited in Self-Serve have already been taxed at point of payment, whether you paid by credit card or you bought payment vouchers from a retailer. Paying the sales taxes twice really make...

GST + PST.png
Korth_ by Town Hero / Héro de la Ville
  • 806 Views
  • 6 replies
  • 1 Bravos

Resolved! HELP

Hi! I desperately need help. My family of 4 all have public Mobile accounts. I can only log into my one sons account. I have tried to log into my account and was locked out. Today after weeks, I tried again, got the EverSafe code, entered it and agai...

Angrymomof2 by Great Neighbour / Super Voisin
  • 639 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to log in from Australia - help!

Hi everyone, My brother is currently in Australia and cant cancel his plan because he cant log into his public mobile account because he has a new Australian phone number, so cant get the verification text, does anyone have any advice on how to fix t...

KJ51 by Good Citizen / Bon Citoyen
  • 642 Views
  • 3 replies
  • 0 Bravos

Lose rewards of loyalty and PAP

I have been with Public Mobile for a few years and was rewarded the loyalty and PAP every month. Recently I changed a plan in Public Mobile. The bill of the new plan indicates there is no rewards of loyalty and PAP. Why?

JFENG by Great Neighbour / Super Voisin
  • 577 Views
  • 5 replies
  • 0 Bravos

Is there anyway to stop my phone connecting to a certain cell tower?

I live in a rural area, and I'm thinking my phone keeps swapping cell towers. Me and my son have the exact same phone and the exact same plan, but we get drastically different data speeds. Sometimes my sons phone will get good data speeds and some ti...

Sue13 by Great Neighbour / Super Voisin
  • 608 Views
  • 5 replies
  • 0 Bravos

5G connectivity with new phone and old SIM

Hello everybody,I've been a PM customer since November 2016, and I still have that original SIM card, and everything worked perfectly fine with my previous phones Xiaomi Mi5, and Xiaomi Mi8 - 4G worked fine.I recently got a new phone Xiaomi Redmi Not...

StanLee by Great Neighbour / Super Voisin
  • 604 Views
  • 3 replies
  • 1 Bravos
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