Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number transfer issue

I am experiencing an issue with transferring my phone number from Virgin to Public Mobile. Here are the details:• I have confirmed with Virgin that my number has been released successfully.• I can receive calls on my existing number (the one I intend...

New subscriber, how to know if my transfer is complete ?

How to know if my transfer is complete (and that i'm not using the temporary line anymore) ?

Re: Port request

I have the same problem. Rogers bypassed my number and I have 72 hours to port to PM. Can you port me to PM?

Activate new subscription with new SIM without using an app

Hi,I am trying to activate a new subscription with a new SIM but without using an app- I have no access to the internet. How do I do this? Can I use the same phone number as I had with the prior subscription or do I need a new phone number

Re: change subscription

Want to change subscription to my new Master card

Payment

I submitted a payment today for $45.00 through PayPal (Musk bird). Please apply it to my account. Thank you.

Cell # transfer

How to know if # has been successfully transferred?

Discount Removed from Wife's Account after she Referred and I Subscribed

My wife had a public mobile account/subscription for roughly a year and had a discounted monthly payment. At around this time, May of 2024, she referred me and I became a subscriber/had an account with Public Mobile. When I did this, instead of her r...

Calling Canada From Mexico

I am on vacation in Mexico and got the new Can-US-Mex phone plan.Everything worked great, data, messaging, receiving phone calls, but I couldn’t make a call out.I figured it out and thought I would post it here in case someone else needed to know. Yo...

Blocked out of public mobile

Hi,It has been weeks since I was blocked out of public mobile. I tried everything to reset passwords etc. My credit card was changed due to being hacked, I bought a new subscription but made an error - I did not want an e sim card but use my prior on...

Resolved! Can-us-mex plan

Is there any step i need to do on the phone when I arive US?Need to restart the phone?Need to choose local network? Or automatic?Is the plan covers in Key West and Nassau?

Resolved! Can-us-mex plan use on Cruise ship

How does it work?Does it cover in Nassau?Need to change to airplane mode?

Not able to activate SIM

Just received new SIM card . Phone number is registered but not able to activate SIM. Getting SIM error and no text is being sent to activate SIM

SMS address

I need the SMS address for Public Mobile so my brokerage firm (interactive brokers) can send alerts to my phone. It should look something like this : #@txt.att.net This would be if I was with AT&T in the US. Hope you can help!

Refund payment

I cancelled the contract with public mobile before I received my SIM card and now I want you to refund the payment(38.08)that public mobile took from my account.

My wife's account is locked out and My Dads account don't remember the email used to setup the accou

Hi, I need to reset my wife's account that has been locked out, i try resetting the password everyday but it won't let me reset it, it keeps going into the same screen. Also, i forgot the email address that was used to open his account, how do i go a...

Refund payment

I cancelled the contract with public mobile before I received my SIM card and now I want you to refund the money($38.08) you took from my [email protected]

Porting existing mobile number to Public Mobile

I have been looking at the content for this question but nowhere can I find an all-in-one answer.I have a current active cell phone number with Rogers.I purchased a new iPhone.I have set up account with Public Mobile.I purchased a physical Telus SIM ...

SIM Card Delivery Expectation

Hi, I signed up for a plan with physical SIM card on Jan 1st but has not received the SIM card yet? What's the normal expected delivery? It's been 12 days for me

Problem connecting to network

I am currently in Mexico and recently upgraded to the Canada/US/Mexico plan so that I could access my Canadian number in Mexico. I have a Samsung Galaxy A15 5g cell phone with dual sim cards. Unfortunately, I am still unable to receive calls on my ...

Speak to an agent

I’ve purchased the physical SIM card and been waiting awhile for it to come in, I’m wanting to switch over to a eSIM is that possible?

Resolved! eSIM iPhone restore

Good day, I have to restore my iPhone. Will my eSIM settings be kept?

Cancel subscription without SIM

Hi!How can I cancel a subscription not having the number (SIM) anymore!? The website (poor one) as the customer support does not provide the info. Now to access my account its asking for a code sent to a number I don't have access anymore (never aske...

Didn't receive

I bought two physical sim cards almost 2 weeks ago, and on website said 2 days and you get sim card, but I didn't get.

Payment made but...

My payment was taken in my account but when I login to check my account I am receiving this message...why is that? Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account ...

Subscription Renewal & Payment

Hi, my Public Mobile subscription ended sometime in January, and I manually paid to renew it on January 12th, 2024, but I still have no service. I assumed that since the payment was made on Sunday, that's why I didn't have cellular service.Please can...

Resolved! Voicemail not dialing

Hi,I've recently joined PM but my voicemail does not seem to be setup correctly. I'm using an iPhone when I hold down "1" to dial my voicemail is just shows "Calling... Voicemail" but nothing happens. I can access voicemail if I dial my own number ma...

Resolved! Referral Credit Not Working & Travel Data Not Working

Hello!I switched to PM a couple of weeks ago, from a referral but the credit has not applied to neither of our accounts, would anyone have any idea why that is? Also, I traveled to the US a week after transferring and the data did not work, it was br...

Resolved! Upgrading phone from Android to iPhone

I have been a Public Mobile subscriber for 6 years on a Samsung Gallaxy 8. I just bought an iPhone 11 from Orchard that came with a Public Mobile sim card and "switching" instructions. Is there anything special I need to do? I have some rewards on...

Redeem Reward point

Hi there, I was trying to go through the process of redeeming my reward points for My payment for the January billing/payment.But unfortunately, I did not have that access once I pressed the category to redeem.I would appreciate it; if you could help...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Number transfer issue

New subscriber, how to know if my transfer is complete ?

Re: Port request

Activate new subscription with new SIM without using an app

Re: change subscription

Payment

Cell # transfer

Discount Removed from Wife's Account after she Referred and I Subscribed

Calling Canada From Mexico

Blocked out of public mobile

Resolved! Can-us-mex plan

Resolved! Can-us-mex plan use on Cruise ship

Not able to activate SIM

SMS address

Refund payment

My wife's account is locked out and My Dads account don't remember the email used to setup the accou

Refund payment

Porting existing mobile number to Public Mobile

SIM Card Delivery Expectation

Problem connecting to network

Speak to an agent

Resolved! eSIM iPhone restore

Cancel subscription without SIM

Didn't receive

Payment made but...

Subscription Renewal & Payment

Resolved! Voicemail not dialing

Resolved! Referral Credit Not Working & Travel Data Not Working

Resolved! Upgrading phone from Android to iPhone

Redeem Reward point

Stuck Port from Rogers: Split-Service (Can call ou...

A quick question about data usage :

Phone heating up, only in Ottawa !?

ESim Issues and Virgin maybe

How to transfer an account to another person