Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I still cannot login to my account, because glitchy Eversafe ID does not send verification codes to my phone and/or email address. How do I cancel my account if I cannot log into my account to cancel it?I don't want to be with Public Mobile anylonge ...
Hi there, I have $15 plan and I am not able to make a local phone call. It tells me that I used all my minutes but I have local phone calls for free. It also shows that I used all my Canada wide minutes but I do not call long distance. Can someone h...
Purchase eSim for Iphone 14 on Public Mobile App on the Iphone.It was loading then stop.Didn't get the eSIM installation step?Didn't get the QR code in the Welcome email.My credit card did get charge $5.75
Can a live person please help me transfer my number from Koodo?I am without service from past 2 days. My previous SIM from Koodo is lost.Koodo has a note on my account that I want to transfer the number, and my account at Koodo is suspended.Please pl...
I was thinking about switch to public mobile, purchased the BF promo last night, downloaded the app, trying to activate the subscription, had issues, then stuck there. Trying to submit a ticket, but the ticket system doesn't allow me to submit, alway...
I have changed my mobile operator about week ago. From e-sim to e-sim, everything works fine except sms (send and receive). I can do a call and have data. I accept all messages from my old operator. Now I have full services from my old operator and a...
Hi, I was referred here by Sales Support guy, Walter.My name is Tom xxxx, my email is:xxxxxxxxxxxxI signed up yesterday, just before my son sent me a referral code: Jxxxx. I didn't want to wait to take up your offer!Now I want to take advantage of t...
No access to My account
Hi there, I purchased a plan yesterday but my account didn’t activated. Every time I tried to login, it just brings me back to the plan selections page. If I click the continue button, then just an error window popped up. But I have already selected ...
I lost my SIM, so how do I get a new one and block the old one?Regards
Curious if any additional issues involved when you port out (leave Public) then port back in (re-join Public) at a later dateDo they send any kind of txt to confim when port completed? Currently have no access to online account (eversafe again, wants...
I’ve tried numerous times but my payment change is repeatedly rejected. I’m pretty frustrated with this
Hi, because "There seems to be an error submitting the ticket", I have to post here for help.My wife and I have used public mobile for about 4 years and our subscription is $25/m.5 days ago, I ordered $34 20g plan and then my wife also upgraded th...
Hi all,I added Data BUT Overview says 60 Days ! ?????Is there some change made where my data does not roll over until used up ? as it always hasIf so I would like the Un Used 2 GB data Charges refunded to my account as it completely defeats how my ac...
chat function doesnt work, always sends to error page. email messages have gone unanswered for 2-3hrs now. what is the normal turnaround time for inquiries? having porting issues from old provider. i answered yes within minutes. restarted phone, ...
Hello Citizens of PM, recently, I upgraded my $34 4G plan to Black Friday $34 5G plan, that is due to start in a week. My concern is... do I need a new 5G sim card or the current will suffice?
I had issue activating a new subscription 2 days ago (Friday) and sent a private message to CS_Agent. A CS_Agent responded on Saturday asking some verification questions which I responded. It's now Sunday and I'm still in the exact situation as Fri...
Reset password but now being asking to activate a SIM as if I am a new user but have been using this SIM for the past 3.5 years. Also, it will not let me activate the SIM because it's in use LOL.
I am having big trouble with Public mobile. I could not change my credit card information in the payment method section. As well as change my subscription. But always it says there is an error. I HAVE TRIED COUNTLESS TIME. NOW PUBLIC MOBILE AUTO CHAR...
I recently ported my phone number from Rogers, I can send outgoing texts and calls but cannot receive calls or texts. I believe my porting maybe incomplete, what are my next steps? thanks!
Hi,I am in Dallas right now and my US data roaming package is not working. I’ve went through an insured that my data roaming, cellular data, APN settings are all configured. Can someone please help me because this is frustrating. It shouldn’t be this...
Hi there, So, I'm in a bit of a compliment dilemma.I had a really bad experience with Virgin Plus and Freedom Mobile. So on Friday, I spoke to the Freedom Mobile sales person at the mall regarding their promotion. They told me that my One Plus 11 wou...
I got a new iphone 15. How do I get an esim?
I have recently joined Public Mobile. I set up my personalized voicemail greeting as directed. When people call my number, they only hear the Public Mobile system greeting. How can I change this to my personalized greeting?
How long are the Black Friday promotion going on until?
I got this text when transferring my number, Can anyone help please.Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origin...
I tried to port my number and received this error message via text.Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origina...
I ported over from virgin. Data, outgoing texts and outgoing calls work. Incoming calls and texts do NOT work. I received the text from Virgin and confirmed with a YES that I want to port my number out. Now I seem to be stuck in limbo. How can I res...
Hi, I gave a wrong imei when transferring my number to public mobile, so transfer is failed. Now I want to give my old account number instead of imei in order to success. How to do that?
E sim would not activate and Qr code says it is no longer valid. What do I do?
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