Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signed up about 5 hrs ago and cannot make or receive phone calls. No texting or data also.
I am in the US with a Canada/US plan on my phone. But I am unable to check my voicemail from my phone. When Iclick on check voicemail I get a recording that this number (*86) cannot be completed as dialed.
Hi, my name is Wayne Chen, yesterday I did not log in the appEven though I changed the password, it did not display my account Please help me,thanks
Can’t make or receive phone calls
Can't seem to PM a customer service agent. Is the PM system down?
US data roaming is not workingI tried everything that was written in the community board, but my US roaming still doesn't work. I don't know what to do...if it doesn't work I would like to get my money back that I payed for it please. Best, Thea
Hello I want to retrieve my old number 236 *** **15, is there a way to do this?
Is it possible to get a sim card for my lte watch and put it under my phone's sim card account for some nominal fee? I don't want to pay for a whole extra subsciption since I cannot use my phone and my watch at the same time.
I need to get the confirmation for transfer my number to Public Mobile. I missed the 90 minute mark and was not able to reply YES to the previous message
I purchased $15 data on the 31st of December while I was in New York,I was in New York for 1 day and it's didn't work....What happens to something that I've paid for and not get the service? I also ordered a SIM card in July 2024 paid $10 till now I ...
I want to keep my phone number and use e-sim instead of a sim card.Public mobile website suggests to purchase e-sim through mobile app.However, mobile app only allows to purchase a new sim for $10, e-sim is $5.I am using an app to manage e-sim and th...
I would like to downgrade my subscription for example I had $25 subscription but I want now $19 subscription but I cannot see $19 subscription on my account page though I could see that before. What is the problem?
i enrolled with public mobile on Jan 4th. 2025. chose a plan. I've been charged for the plan and i haven't received the sim card. i paid for the sim card and its been 11 days. i'd like a refund and please cancel my plan.
Hi, I have a contract for a phone that I cannot use anymore. The phone is not starting up since a while ago (about a year ago) but I can see that I am still paying the monthly bill. Since I cannot start up my phone anymore, I cannot add it to my on...
I’m trying to change my plan to the $29 Canada, Mexico and US plan. I see it on public mobile’s website and on my friend’s account. But it doesn’t show on mine
I just subscribed today and now can't send nor receive texts. Please help.
Brand new account, trying to switch from Koodo. @CS_Agent
I need to know if PM Has a reporting system for stolen phones with IMEI.I don't think the lost stolen feature in My Account is appropriate at this point since I have already changed phones and purchased a new SIM Card so I'm not sure what can happen ...
I used my rewards to activate US Call and Text. How do I know if this will be successful, when I try to use it in the USA. Should I receive an email or text confirming this Add On.
Why don’t you offer Wifi Calling?
When I was signing up for public mobile I put in the wrong number. When I was transferring over. What do I do??
Does anyone know how to add roaming and costs from Canada to USA without having to change the monthly plan?
Hello all, i am unable to log into the online account, i do not remember creating an account originally online, i do not have access to an email that could have been used originally. I just want access to the statements in order to be able to pay a b...
Im confused about the 90 day reactivation date.On the payment page it says:Subscription ended on Oct 22, 2024.Estimated Amount DueJanuary 20, 2025So the payment to reactivate the account has to be made on January 20th 2025 at the very latest? ( I kno...
I wonder how much does it cost to add a second SIM card to my current plan and second SIM card only needs call & texting no data.
I want to forward calls from my Publice Mobile to my Canadian phone number, that will be having roaming there to receive incoming calls. How I can do it and when it should be done? I will be taking my P-Mobile sim with me in another phone. Which opt...
Can I get a prepaid plan refunded? I put myself in a stupid situation. I ordered a SIM card + plan for my in laws with their email. When the SIM card arrived, I forgot I did this and activated the SIM card and ported their number with my own email. I...
