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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1869 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30241 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41986 Views
  • 185 replies
  • 29 Bravos

Resolved! Removed Sim for Vacation Where are my Texts?

I removed my sim card for vacation out of  country for fear of getting roaming charges. Now that I'm back I have tried restarting my phone and turning airplane mode on/off but can't retrieve missed texts from this time period. Help please.

Bounje85 by Great Neighbour / Super Voisin
  • 1415 Views
  • 8 replies
  • 1 Bravos

Resolved! Caribbean

hi gang, I work for a Canadian airline and am often in the Caribbean. Does public mobile work there and does anyone know of a plan that covers Canada, US Caribbean and Mexico? Thanks

Dc9r2757 by Great Neighbour / Super Voisin
  • 1052 Views
  • 8 replies
  • 0 Bravos

my subscription got canceled

i bought 3 sims. i made 3 plans.one of the plans/sims stop to work.we cant call or dial from that number.i  did authorized payments and they stop to take money and stop our service.i want it to work again plz

Diana10 by Great Neighbour / Super Voisin
  • 466 Views
  • 4 replies
  • 0 Bravos

Help

How long does it take for an agent to reply?

Tony1987 by Great Neighbour / Super Voisin
  • 396 Views
  • 4 replies
  • 0 Bravos

Referral code

Is there anyway to submit your refer a friend code after the new account has been activated. Set up an account for my mom, entered my code but forgot to press submit. Didn’t notice until after account was active. 

Michelinesg by Great Neighbour / Super Voisin
  • 370 Views
  • 3 replies
  • 0 Bravos

LTE Calls turned off.

A family member is in the states (with a US plan) and they got a popup that said that LTE calls has been disabled on their account and when trying to call them calls go straight to voicemail. Why does this happen?

golfball by Deputy Mayor / Adjoint au Maire
  • 540 Views
  • 2 replies
  • 0 Bravos

Resolved! Got the wrong plan...

I just joined Public Mobile and wanted the following plan: $34 for 50GB at 5G Speed, with unlimited data at reduced speed past 50GB.But I made a mistake... and got the following plan: $29 for 20GB at 4G Speed. I really wanted the first plan and not t...

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jadmroue92 by Great Neighbour / Super Voisin
  • 573 Views
  • 5 replies
  • 0 Bravos

Resolved! Did not receive SMS confirmation to port out number

I am trying to port my number from Public mobile to Freedom. I called Freedom to initiate the port, gave them my Public account number, the phone number I want to port, and my address.They said I should receive an SMS confirmation from Public on the ...

Justin0221 by Good Citizen / Bon Citoyen
  • 1582 Views
  • 11 replies
  • 0 Bravos

Stolen Phone Help!!!

My sisters phone was stolen. In order to access her PM account- it sends a verification to her phone.  However she is also locked out of her email for the same reason. So she can’t send verification code to email either.  All accounts sending verific...

GemGem by Great Neighbour / Super Voisin
  • 778 Views
  • 9 replies
  • 0 Bravos

Missing rewards

Missing my referral reward 

AVN by Great Neighbour / Super Voisin
  • 749 Views
  • 7 replies
  • 0 Bravos

US Add on

Good Evening,I am in Florida and have purchased the US Text / Data for $15.00 and it is not working.    I urgently need my phone number to work as I am expecting important calls I have been also double charge for these add ons in January and in Decem...

DomenicMGA by Great Neighbour / Super Voisin
  • 327 Views
  • 3 replies
  • 0 Bravos

My subscription didn’t activate

Hello. I was going through the process of activating my subscription and I did not know that you can’t do it while the SIM is in my phone. Now I can’t activate my subscription. Can I reset the process? 

Vic_Parra by Great Neighbour / Super Voisin
  • 402 Views
  • 3 replies
  • 0 Bravos

I got charged 2 times. I NEED A REFUND

I had an account with a separate device and it is completely damaged. I’m not able to access it hence why I created a different email because I don’t remember the password now I just paid for a new eSIM and plan and I got charged two times on my acco...

Beau1234 by Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 0 Bravos

Rogers port problem

Came over from Rogers a couple weeks ago, all seemed fine until I got a text from Public today stating they could not port over my old number and they have assigned a temp new number. The msg gave a link to some instructions but it is a dead link. An...

Stmc by Great Neighbour / Super Voisin
  • 846 Views
  • 9 replies
  • 1 Bravos

Lost my sim, can’t deactivate my sim

Hi I lost my sim at home couple of months ago and I am unable to log in to my public mobile self serve account due to the new account log in thing. I try to sign in but it would send the code to my public mobile number which I don’t have access to. i...

Kay2024 by Great Neighbour / Super Voisin
  • 623 Views
  • 7 replies
  • 0 Bravos

payment

I can't pay my subscription, does anyone know what's happening?

esteby by Great Neighbour / Super Voisin
  • 353 Views
  • 3 replies
  • 0 Bravos

Phone randomly changed no notfication.

Today my phone number was randomly changed. I saw from previous questions that this has happened before and I would very much like my old phone number back. Can someone help?

LukasS by Great Neighbour / Super Voisin
  • 369 Views
  • 4 replies
  • 0 Bravos

Esims

I erased by error my esims card , how can it be fix. thanks

Victoria79 by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Resolved! Register new SIM

Hello,I registered and paid for new service at Public Mobile ($24.00 + tax). The website mentioned that I should receive the SIM within 2 business days. However, it is 3 full business days already and I could not receive my SIM yet. Is there any prob...

BlueSigma by Great Neighbour / Super Voisin
  • 775 Views
  • 6 replies
  • 0 Bravos

Transferring number

We transferred over from Lucky last week and we missed the text to authorize the transfer. Now we got a notice we have a new number assigned and this explains why my daughter hasn’t been getting work texts. I’ve tried to contact support through the a...

Skyemaster by Great Neighbour / Super Voisin
  • 230 Views
  • 1 replies
  • 0 Bravos

Phone call problem

Some phone calls can’t receive. When someone’s call , phone is not ring and go straight to voice mail even Phone is free to receive call

Cecimay by Great Neighbour / Super Voisin
  • 313 Views
  • 3 replies
  • 0 Bravos

Number transfer issue: please help!!!

Hi, I transferred to PM a week ago and transferred my old number. All was working fine until I got a message from PM just now that they cannot transfer my number and they assigned me a new number. Please HELP, I absolutely need my old number transfer...

AlexJe by Great Neighbour / Super Voisin
  • 383 Views
  • 4 replies
  • 0 Bravos

Nah

nah

Jonny6 by Good Citizen / Bon Citoyen
  • 918 Views
  • 9 replies
  • 0 Bravos
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