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Forum Posts

What is my PIN?

Good morning I'm trying to contact support (via a ticket) but they want my PIN. I gave them the PIN I configured when I created my account but they say it's the wrong one! I'm sure it's the right one. I checked all my messages and there's none confir...

schultzter by Good Citizen / Bon Citoyen
  • 315 Views
  • 6 replies
  • 0 Bravos

How to Track Sim Card Order

It's been almost a week since I ordered a public mobile sim card; however, nothing has arrived yet! Is there any way to track it? There was no tracking number. Please advise on what to do.

elsongalang by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

Resolved! When is my data usage cycle?

I don't see clear cycle period information or dates mentioned on the Data & Add-On Usage page.The only thing mentioned there is "In-plan data expires at the end of your renewal cycle". But then I can't find for sure when my renewal cycle is. Clicking...

RossRoss by Good Citizen / Bon Citoyen
  • 296 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card change issues

I keep trying to change my Sim because my phone was stolen and I click to verify by email and it takes me to a page that says woops something went wrong try logging out and back in again. I've done this numerous times I've restarted my device I've re...

Bcbudchick by Good Citizen / Bon Citoyen
  • 554 Views
  • 12 replies
  • 0 Bravos

Resolved! Going to Florida

CanI get roaming by the month on my phone?

Sunset1 by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 0 Bravos

I'm having problems calling out and receiving calls

Hi, My phone serivce seems to not being working. I'm not able to make phone calls out and if someone tries to call me they go directly to voicemail. I'm signed up for autopay and I think I'm all paided up. Can someone please help me to see if my acco...

Resolved! Unable to verify email address

I have saved my self serve password on laptop and use it every time to login. Now, the login is not working and when I go to forget password, after giving my email it says unable to verify email address. How do I solve this?

mszayon6 by Great Neighbour / Super Voisin
  • 402 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation screen stuck on linking plan to account

Activating new account wit a new SIM. Entered all information including credit card, referral code etc. Then screen got stuck on step 3 "linking account to plan". Waited for 20 or so minutes and tried again but now when I enter SIM card number, it sa...

polypep by Great Neighbour / Super Voisin
  • 232 Views
  • 2 replies
  • 0 Bravos

Lost Autopay credit card; account suspended

My account was on autopay but got suspended because I lost my credit card and deactivated it, but forgot that it was being used for this account. I tried to make a payment manually after updating my credit card details but I am getting an error messa...

jess14 by Great Neighbour / Super Voisin
  • 334 Views
  • 4 replies
  • 0 Bravos

Resolved! Which cell tower to use for booster?

Hello, I'm installing a booster in my home and trying to figure out which tower to point it. Using cellmapper, I see there is a 4g tower closest to where I live, and if I change the option to 3g network, the 4g tower disappears and a 3g farther away ...

mrkaterman by Good Citizen / Bon Citoyen
  • 688 Views
  • 37 replies
  • 0 Bravos

Resolved! This is not the plan that I chose.

Is it possible to get an entire history of my payment for public mobile? I remember when I chose this service that I chose the $25 per month (unlimited talk and text) plan and now its $33 per month (unlimited talk and text). I don't remember changing...

Guri1 by Good Citizen / Bon Citoyen
  • 295 Views
  • 10 replies
  • 0 Bravos

Resolved! Credit Card Change

I've deactivated the old credit card which is currently bonded to the phone for automatic payment. I tried to log in to the self-serve section but seem to have forgotten the email and password for the account, I've attempted multiple emails for "Forg...

zhong1 by Great Neighbour / Super Voisin
  • 242 Views
  • 3 replies
  • 0 Bravos

Sim

Dunkman by Oracle
  • 89 Views
  • 0 replies
  • 0 Bravos

Sim

I bought a new phone while putting sim card in I dropped and lost it. I transferred my account to new sim. I cannot send or receive calls or texts, what do I do?

mberls by Good Citizen / Bon Citoyen
  • 216 Views
  • 3 replies
  • 0 Bravos

Resolved! 2gb Data stopped working randomly.

Hello,A few days ago, my data stopped working randomly, i got a text saying i used up 100% of my data while doing nothing data intensive. I checked my account details and noticed that my account shows i have only used around 300mb of data while i sho...

Ciyaz by Great Neighbour / Super Voisin
  • 317 Views
  • 9 replies
  • 0 Bravos

Resolved! Bill payments

I have my son on the most basic plan. (100 minutes 250mb) 15.00 a month. It is billed to auto-pay on my cc. what happens if he reaches the 100 mins/250mb before the month ends?

JulesCam by Good Citizen / Bon Citoyen
  • 429 Views
  • 7 replies
  • 0 Bravos

Resolved! New SIM card/Phone Number Transfer

My mom is getting a replacement SIM card in the mail as her current SIM is damaged. She is already a Public Mobile user and would like to keep the current phone number that she already has. How can we transfer her current Public Mobile phone number t...

steph_iag by Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

Looks like they dropped some iPhone prices.

In the Certified Pre-Owned store, the iPhones have received a price drop. iPhone 7 $179iPhone 8 $209iPhone XR $439iPhone XS $549 They also moved around the cheapest Android phones to the bottom of the webpage.

LeePublic by Deputy Mayor / Adjoint au Maire
  • 285 Views
  • 7 replies
  • 0 Bravos

Help Please !!!

Hello All,We port-in my kid's 7-11 cell to PM 3 days ago, sim card activated sucessfully, but the phone still not function. We contact PM CS_agent (see bellow) for 3 days, but NOT HELP.... Any help to get in touch with PM to solve the problem will be...

JackZhang by Great Neighbour / Super Voisin
  • 426 Views
  • 10 replies
  • 1 Bravos

Resolved! Can't get verification code to my stocks

So my brother got public as a new carrier yesterday but kept his number from prior provider. And now he can not get his verification code? Is public blocking this? What can he do. His cell is an IPhone 11Plz help

Hockeygirl15 by Great Neighbour / Super Voisin
  • 438 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM activation partially failed: created account which I cannot access

SIM card activation/account creation partially failed:- sim activation window froze when attaching plan to the account (I was waiting for 30 minutes minimum then closed)- no confirmation email was received- then I was trying to log to the account but...

rr5 by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos

No Service on my new iPhone

Hi, I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service. I can get service when I put the SIM card back into my old phone. HELP!

appppppple by Good Citizen / Bon Citoyen
  • 564 Views
  • 34 replies
  • 1 Bravos

Oh no! It looks like something went wrong,

I get this message every time I try to access plans and addons.Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login Page. I tried to make a payment and reactivate my account...

RockinRobin by Great Neighbour / Super Voisin
  • 366 Views
  • 11 replies
  • 1 Bravos