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phone has been stolen but can not log in

Tristan389
Great Neighbour / Super Voisin

It seems like many people can not log in to account.  I have changed my password and each

time I log in , it brings me back to the page that says resume activation or go to login page.  It is

definately a loop.  I also tried incognito

2 REPLIES 2

BKNS27
Mayor / Maire

@Tristan389 

Did you click on Resend Code or Didn’t Receive Code then have the 2FA code sent to your email to access your account?

If that didn’t work then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Rastin
Model Citizen / Citoyen Modèle

If you can't log in you will need to contact PM  using the link below. Have you tried a different device? Pm opens at 8est

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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