Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! SIM card purchased online and delivery

Hello, I purchased a SIM card online on March 24th at 10 am, and I got the notification on March 28th about the shipment being on the way, however I was not provided with a tracking number in order to know where my SIM card is. I know from the Public...

Resolved! Reactivate

I need help reactivating 

Dianerich by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Easyfone a1 MMS not working

Hi There,I just purchased an Easyfone Prime a1 with a Public Mobile plan... Here's what's going on... SMS workingWeb-browser workingMMS not working... can't send or receive picture messages Here are my network settingsUsername: BlankPassword: BlankAc...

EZF_guy by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Text messages not sending/receiving unless I make a call

I've been having issues sending and receiving text messages for the past two weeks or so. Messages are only sent or received sporadically. Weirdly, my phone seems to only send or receive text messages during a call (doesn't matter if I receive or mak...

Resolved! Phone number was not ported correctly

I can make calls but I can't receive them. I didn't receive the authorization sms when switching from Shaw to Public mobile, and it's been over a week so it's well past the 90 minute window to authorize. My Shaw account has already been closed

gilglezsofia by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Urgent Help Please

Purchased a new Samsung phone and my public mobile SIM card only receives and sends text messages. It DOESN'T call out or receive calls. Please help

Olawoleluro by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! Public Points

Is it worth signing up for public points? I have a 15$ plan with $2 autopay $1 loyalty discount. With the 5% back that would be 0.75$

Jesse6 by Great Neighbour / Super Voisin
  • 20 replies
  • 1 Bravos

Resolved! Auto-pay Discount

Hi everyone, I have a 15$ monthly plan with auto-pay. Can someone tell me if I'm supposed to get a 1-2$ discount per month, given the auto-pay? Currently, my bill is 17.25$ (after tax). Is this normal? Thank you

TH_Bui by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos


Cannot send or receive texts 

woolffr5 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! More than 1 number on an accocunt

Hi there, I thought I set up my account so that my daughters are both under my accocunt (3 phone lines on my accocunt) My issue is that my credit card expired and I was only able to access my number to set up the new credit card. I don't see their ph...

LaurieAM by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Chip swap

how do I do a chip swap for an existing phone number? I lost my chip 

MO1123 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

phone ring

I just switched over to public mobile and now i am not receiving phone calls. It goes straight to my voice mail with out ringing

mrwayne by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! how to use voicemail

Hello everyone i am new to public so i have to askhow do i set up voicemail please thanks

kmcgrath10 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Outgoing calls go to voicemail for certain numbers.

I've seen posts recently. There seems to be a lot of going to voicemail trouble shooting. My problem is I can't call certain numbers. They go straight to their voicemails but other numbers are ok. Everyone can still call me. I've tried everything. Th...

Brookzhang by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Phone records from before Dec 2021

I need phone records from 2021 & 2020. the latest I can get is from Dec 2021, under my account settings. All dates prior are greyed out. How do I request This? Using the chat feature, I was not able to get a hold of any customer rep for this question...

angefocus by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! sim card gone bad

My wife's sim card appears to have gone bad. It has been flaky for the last couple of months i.e. had to take it out and put in back in a couple of times. Just wondering firstly will PM supply her with a free replacement and secondly, can she retain ...

Canlan54a by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos

Resolved! US Roaming Add-On: How to Use

Hello - I'm travelling to the U.S. this weekend and I would like to be able to text and call and use some data while there without it costing me an arm and a leg. I just now bought the $20 dollar US roaming add-on, and I was wondering if there is any...

rvail067 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Promotion

Hello,I had, not long ago, joined Public Mobile. A day or two after I had signed in, I realized there was a promotion of "2 GB for 12 months". My daughter, who signed a few days later than me, managed to obtain this promotion. This promotion is still...

helenli by Great Neighbour / Super Voisin
  • 11 replies
  • 2 Bravos

Resolved! Lost my number, purchased new SIM trying to get my old number back

Hi, is there a chance I can get help with restoring my old number in case it was not taken by someone else? I am trying to register my new SIM card and I only see 6 options with new numbers. I am sure there are more than 6 available options and decid...

driverus by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

All Calls Straight to Voicemail

I have tried everything I can to allow my phone to receive calls and still everything goes straight to voicemail without my phone ever ringing.I see that many other people are having the same problem. When do you plan on solving this issue?

KristaJ by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos

Was Overcharged on my bill

Would like to speak to someone about my bill. Was overcharged for the month and need to speak to someone.

mpav by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Referral code

Hello i am looking for referral code if anyone has one to give

slw by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! No incoming calls

Since yesterday my phone has not been ringing when I have an incoming call. It is going straight to voicemail. I am able to make outgoing calls. I've tried powering my phone off taking out the sim ect and the issue persists. How do you get someone in...

Ricksamuels by Great Neighbour / Super Voisin
  • 4 replies
  • 3 Bravos