Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
But my CC has been charged, as usual. What to do?
Hi folks. My wife and I are going to Belize soon for a holiday and we just need to confirm how to use phone and data while there. We both have Public Mobile plans - wife on iPhone, I'm on Google Pixel. Our understanding from reading previous posts is...
I am trying to make a call to a US number when I live in Canada, I tried to call and it does not go through and I get a voice message saying I have run out of minutes. I went to the public mobile app and purchased a US talk and text add on, but when ...
Hi there!I just transferred to Public from Bell last week but my number has not transferred. I responded YES to Bell's message asking to transfer my number but instead I seem to have a new number. I have not cancelled Bell yet and won't until my ol...
Hello I cannot text or phone anyone on my cell phone. I can use the internet. My phone has a message Stating "network not available". It did work for a few and then stopped again. My wife has Public mobile as well and she can text and phone o...
Hi there! I was deducted 10$ today from my card and I do not know for what it was deducted It is mentioned "automatic top up" Which I didn't do. And my package should be 30 $ so I don't know what this 10$ bill is for ?!
I didn't update my credit card information in time before it expired.Now my services are on hold, but it won't let me update it... it says: "Sorry, we’re not able to process this request at this time. Please try again later." And it's been like that ...
Hello I cannot text or phone anyone on my cell phone. I can use the internet. My phone has a message Stating "network not available". It did work for a few minutes and thePayment n quit again. My wife has Public mobile as well and she can tex...
wow! I need to talk to a human and the issue will -may be?? resolve in a minute- not from tech age. here is the story:I lose my credit card - preauthorised payment does not go throughMobile stops serviceI try going to my account and add a card.took a...
Every I submit the payment renewal request, it shows: sorry, we're not able to process this request at this time, please try again later. But my old card has expired, I have to renew my card for an automatic payment. I already tried many times. Pleas...
Is anyone having issues with their service, as of last night my service has been spotty, as not able to receive or make calls at all times, when I try to make calls I get some not registered. Every so often the call is established, so something is s...
Hi,I hope you're well.I'm mentally disabled. I just signed up for a Public Mobile plan (it's a Québec plan, costing $40 a month for 30GB of 5G data). My Subscription Cycle is Jan. 29 to Feb. 28.When I logged in, I saw a promotional plan which costs $...
I cannot call from the USA and my wife cannot call from Canada. There is lots of usage remaining. It worked I. Midland Texas but not in Buckhannon West Virginia.
Hi there, I am facing problem with my subscription. Last day, I subscribed for a 90 days subscription (34$ per month). But they didn't change the subscription. I gave my permission to change it but they provided me the same old subscription. That I d...
hi there, long time lurker, first time poster last month (in dec 2023), i used to see the option to change my current phone plan to a 90-day subscription. not to change plans but just update my current one to a 90-day billing cycle. i used to see i...
On Thursday, Jan 25th, I got a text from Public Mobile saying that my payment did not go through. I've been with Public Mobile for 3ish years and have never had problems with my credit card. I even went in to check on my statement and it all seems no...
Hello, I have a simple question please. How do I simply request to STAY with my current subscription? I ask because a week ago, I had thought about changing to a less expensive subscription and selected “change at my renewal time” or like when my new...
I cannot sign in keeps giving me a code goes to the right number and then just take me to a black screen says forbbin AI or if I'm in the app just take me right back to login over and over and over again.
Hello,I have an invalid sim card. Is is possible to activate it again?Thanks.
I got a notification I needed to change my APN settings to continue being able to send MMS messages. I previously had to manually put my APN settings in as I have a Teracube 2e. So I changed the settings leaving any that did not need to be changed th...
Phone was working fine until about 90 minutes ago. Shows that it's connected to the PM network, but cannot send/receive calls and/or texts. Tried rebooting twice. Outage map shows no outage in my area (Ottawa).Please help!
Logged in successfully to my account it asked for code, I added code then I got a blank screen with Unauthorized access and I have tried several times. I need my phone asap, therefore I need to get on to make payment
Hello, when will you work with https://clearme.com/ so that we can verify ourselves on LinkedIn? It says it's because PublicMobile is not a major carrier. That's not cool.
I was helping my mother-in-law tonight with adding a US roaming plan. I thought there would be an option to set a start date for the day she leaves on her trip (one week from today) but unfortunately there was not. We hit pay now thinking it would ...
I am able to receive some calls from my mom who has public mobile but I have tested other service providers calling me as I am standing right in front of them and it goes straight to voicemail.I have tried what is suggested to remove the sim card the...
I am currently with tell us on a month-to-month basis. I own my phone and the SIM card I'm wondering what the process is to keep my same number and transfer to you guys? I'm thinking I'll need to purchase a new SIM card anyways as this one is a coupl...
I never had issue receiving verification codes for any institutions before, but my number seems to be blocking MBNA verification code for both text or call options. I called MBNA and after numerous tries, they told me I have to contact the service pr...
Hey folks!I saw in another thread that we can request referral codes here. Anybody got one to spare? I'll keep an eye out for similar posts and return the favour Thanks!
Hello, I have an android phone (TCL 10) and I use Google Messages for texting. Once I reached my data limit for the month, media and group messages no longer work even though I have wifi on and I also have bonus data that is unused. I don't have a da...
I have no service. I did have autopay set up. I cannot go to *611 to add funds. This happened before. I lost serve last month and it was resolved. When I try to make a call the message says that I do not have an active plan on my account. Please rec...
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