Community

SIM is locked. SaysI need PUK number. How do I get that?

Subscription renewal account - (account number removed)

My accountxxxxxxxxxxxxxxxxx  Phone xxxxxxxxxxxxxxxx was put on vacation hold on Jan 26, 2025. Can you renew my account starting 26-April-2025 at the start of new billing cycle. Thanks.

Number already in use by someone else

Number already in use by someone else!!i am so upset with this whole process. I understand not having live customer service helps enable lower costs to the consumer but come on guys. Get the little things done right. Like assigning numbers and make s...

freezing the data plan for 4 months

Hello, i am traveling to my own country for the summer. therefore, i will not be using public mobile services including the canadian number and data at all. How can I stop it for 4 months and then renew i.e keep using the same plan after 4 months?

Voicemail notification won't go

I have tried contacting customer service agents regarding this but so far none of the options they offered have worked.The VM notification on my phone won't go. This started happening after switching to PM last month. I didn't have this problem on th...

Not getting SMS messages

Hi,I am not getting SMSs from a specific number. This is a US number and from a SaaS solution provider I use. How can I get Public to unblock the sender?

Holiday Suspension

Hi,Do you have any plan to waive monthly payment during a holiday period such holiday suspended service once a year just like any other provider?I am going to out of country during a month from Apr. 23 to May 22, 2025 so waive monthly fee at that tim...

VoLTE on Samsung A71

My Samsung A71 stopped receiving calls or calling out.  PM Agent said that Samsung A71 device is not VoLTE-compatible with PM's network and the phone is affected by the shutdown of the 850Mhz frequency on 3G/HSPA.  , although it may be compatible wit...

What is the difference between the 2 lines

It looks like PM has 2 lines? If gave me the option to label them & I had to pick what line I wanted for what, when signing up路‍ I don’t know why there are 2 lines but I clearly did something wrong as I am having trouble sending texts, making & recei...

How do I set up wifi calling?

Wifi calling seems to have disappeared from my iPhone路‍ Does PM support wifi calling & if so, how do I set it up? thank you!

Ulofon27

Recently I bought a new Ulefone 27, I can received and make calls, but I'm unable to use the mobile data, I mean, i can't see anything on internet trough the phone. But I can use as a hot spot for another devices, the APN parameters seems to be good,...

Subscription not completed, card is charged

I tried to create a subscription with public mobile, but encountered problems while registering after entering the card details. My subscription was not activated but my card is charged now. How to remove my card number from the account?Can't login t...

Looking for phone recommendations

In the $400 range. Specifically interested in Display and Camera quality.PM compatibility a must.

I want to cancel

Please cancel my plan.

Payment method

Why won't the app allow me to change my payment method? When I try to fill in the box with my payment information it won't allow me to type it in. All it will allow me to type in is my postal code.

Automatic top up not working

So this is the third time this has happened now. My account is set to automatic top up, and it doesn't automatically top up some months. I go out today, and then find out I have no phone service. Great.I'm at home now, and have since made a "top up" ...

Locked out of account.

I’m currently locked out of my public mobile account. I’m overseas and I lost access to my email because I can’t send a verification code to my public mobile number. So I don’t have access to my public mobile number or my email I signed up with. I wo...

Issues with making and receiving calls

After activating and transferring my number to PM, data and SMS are working, but making and receiving calls are not. When I checked ‘About phone’: 1. The phone number is listed as ‘Unknown’. 2. Under SIM card status, the mobile network state shows as...

Other

Where is my summary email showing the QR code for Esim purchased? The online message said I am suppose to get one after purchase?

New eSIM – Can’t receive calls (goes straight to voicemail)

Hi Public Mobile team, I recently activated a new eSIM with Public Mobile (no number porting). I can make outgoing calls, send texts, and use data with no issues. However, I cannot receive incoming calls—they all go straight to voicemail. Here’s what...

Ticket

Where do I check my mail to see if I had a response on the ticket that I put in?

Lost phone and unable to login

My son lost his phone few weeks back and I just noticed his account was on auto debit so I have been paying last few weeks without any service. To pause his service until he gets a new phone, I logged into the online account. After verification throu...

Loss Sim

I loss my SIM card. Can I get a new SIM card with the same phone number? What could I do for this?

@CSA_PM Are Customer Agents Back in the Community?

@CSA_PM Hello and Welcome!  I haven't seen a customer service agent post in the Community in a long time. Today, you posted at least 4 times to help people. Will customer agents be monitoring and responding regularly going forward? Keep up the good w...

Phone number not syncing to phone

I've ported my phone number from Rogers and in the Public Mobile APP and on the website it shows as my current number. However my phone still has the default number that Public gave me before I ported my rogers number.There is no way to edit the "Sim...