Log In Button in App doesn't work

[rthornqu]

I am trying to complete my activation. I downloaded the app and started it, but when I click the Log In button, it highlights briefly but doesn't do anything else. I tried restarting the phone, deleting the app and reinstalling it, and clearing the data and cache - same result. I'm using a Samsung Galaxy A32 5G phone using Android 13 with 12 GB of free space. Any suggestions before I give up?

[rthornqu · Accepted solution]

For those having the same problem, I was able to get it resolved by disconnecting my VPN. After that, the Log In button worked.

[rthornqu]

Oh, and I'm not using an eSIM, I'm using a real SIM card.

[rthornqu]

I would have thought that I needed to run the app on the phone I'm activating. Is this not the case?

If I don't have another phone, can I run the activation process on my computer or on my tablet?

Thanks for the help!

[hTideGnow]

@rthornqu 

if you are not trying to activate esim, can you try it on another phone?

or if you have no other phone to try, then submit a ticket with CS agent, they can help with the rest of the activation steps.  Submit by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437