Community

Creat a new account

Hello, I want to create a new account. I just ported my phone number. Please help

Not receiving incoming calls

I transferred from BellAliant to Public Mobile yesterday.  I responded “yes” to the text from BellAliant asking me to confirm that I wanted to transfer my number to Public Mobile.  Then I inserted my Public Mobile SIM card in my iPhone. It has now be...

Referral code

I need Public mobile to add a referral code to my new account just opened. It states it will take 4 days for my profile so was told it will have to be added for me.

Porting number

I want to post my number. I have requested for it but didn't yet received code on my number.

Receiving USA Calls

Why I cannot receive USA calls on my new Public plan ?

public can't process my payment

I'm on auto pay. But public can't process my payment. I tried the incognito mode, another browser etc. What should I do ? My CC is the correct one

Call went straight to voicemail and a vm notification glitch?

I have an Iphone 12 and it's up to date. I randomly checked my voicemail today and saw that I had one waiting for me (strange that there was no badge notification on the Phone app, but there was one within the app). The call is from a local business ...

What does Add-on "1000 U.K. Long Distance Minutes" mean?

 Will be I able to use my phone (the same SIM card, phone number) in UK as  I use it in Canada?

Account Number

How do i find what my account number is ?

Calling a Canadian, being told US error

I have a Canadian number, I'm calling a Canadian.  My account is up to date, and I even have free US mins left.  But, my call doesn't go through, telling me I don't have a US calling plan.  It's making lots of sense why I can't make this important ca...

annoying calls

Does someone know how to prevent pesky calls.

Strange data issues across two phones

Both my mom and i have the same phone (LG G8x) and have the same $25 PM plan but we both have differing issues.On my end the Dominos website will not load using mobile data about 75% of the time. This has happened to me in 3 different cities and if i...

Extremely FRUSTRATED

I dont know who to contact ....my line is not working. Which is costing me revenue. Customers have my number and cannot reach me. I need my telephone number which I've had even before public mobile came around. Please contact me to solve this asap

Returning a pre-owned phone

I recently purchased a pre-owned phone less than 30 days ago. According to the Public Mobile representative, the ticket that I submitted should be resolved within an hour. It has been 3 hours and I still haven't gotten it resolved. I submitted anothe...

I can't pay using 2 credit cards

for some reason the auto pay function stopped working.I have a credit card on file which is fully paid-up and PM isn't charging it. Error msgI just attempted to enter a new credit card - it also isn't being processed; Error msg I try calling 611 from...

Redeem Voucher Button Not Visible

Hello,I've noticed when I'm in the dashboard for my account there is an image that says click the button below to redeem vouchers but I don't see any button there. I am aware that I can phone 611 to do this but I would prefer to use the website. Anyb...

rewards

I referred a friend who stayed with public mobile for 4 months. However, I stopped getting the rewards after 4 months.

I want to refund my available funds before cancel my plan

Hello there I am planning to cancel my plan, because I do not need this plan and phone any more.I can cancel my plan by not paying the payment, but now I have 25$ funds which I accidentally pay it by credit card.Please let me refund the 25 funds whic...

I do not live in the States, does not show Canadian time Zone

remove credit card number from my account

Please remove my credit card information from my account.I want to make  a payment myself on the 20th of back month

Why can't I receive long distance calls on my public mobile phone

International Texts

I'm not receiving international texts here in Canada despite the plan saying I should.

Is password reset on your website working?

Today I am unable to login to my public mobile account to make a payment - says invalid email / password. The password reset page says that code is sent but nothing arrives in the email.

Cannot change e-mail address in "Community" to match my e-mail in "My Account "

Received e-mail telling me that "My Account" is not linked to "My Community" to receive rewards in the upcoming days. My Account e-mail is :  xxxxxxxxxxxxxx@me.comMy Community e-mail is : xxxxxxxxxxxxx@ When I try to change the the @icloud.com addres...