[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t find my login
I haven’t logged into my account for a long time, tried now but I can’t find my login. I need to log in to make payment please advice
Resolved! Phone is Lost
I lost my phone and I have Public Mobile as my carrier.1. I cannot log in to my account to speak to an agent.2. I need help tracking my phone down because it is certainly not stolen I have just lost it.
How to get free sim
How do i get my free sim card when signing up through the app. After selecting my plan, when I select pick up it takes me to a map to select closest store, then will not go past that screen to complete my transaction. Only offers option to purchase o...
How to remove my autopay?
I may switch to other mobile carrier, how to remove autopay from my acct? thanks
Any points to redeem below 10?
Before I have 8 dollars deduct every month. It’s really good and it’s why I sticked on public mobile more than 3years. But the new point system I can’t use my points because I can’t find any redeem option less than 10 dollars. And I should do it ever...
New rewards
Hi Everyone,with the new reward system, there is no advantage for credit card PAP payment, correct?
May Payment
Auto pay $ 2 ,Loyalty $3 , Refer to a friend $1 ,there was No credit for this items in May payment , would you please look into this matter for me ,thank you.
Delivery address For SIM card
hi, I had placed an order for a SIM card. The address for delivery has some correction on it. The unit number of the apartment is missing. How do I add this missing information?
Can't top up my add-on
I'm not able to top up my US Data Roaming add-on. I tried in the app an it just credited my account instead of actually adding the add-on in the app. On the browser it just doesn't show up as an option at all. I need this add-on immediately.
Monthly Billing
Prior to my May billing, I have been receiving $1 refer a friend, $5 Loyalty and $2 Auto Pay. On my May billing there was no credits for these items or reward points issued. What has happened to these items
Resolved! Monthly Payment
Why did my monthly payment increase to $46.00 in May from $32.20 in April?
Resolved! esim
how to test if my iphone is compatible to esim
Can’t recieve calls and SMS after transferring from lucky
I’ve transferred on Sunday and it’s been a couple of days and I can use data and make calls but I can’t receive them or SMS I transferred my number as well and replied yes to the number transfer approval text please help
Resolved! Overcharge
Why I paid full price for this month? So I lost all loyalty rewards and credit card rewards? I did not pay attention to the changes, maybe it is time to switch!
Resolved! Zenfone compatibility
Hi all,I'm looking for a new phone and the ideal one (by far) for me would be the Zenfone 10 (Global version). Since 5G is not available near me and every 4G bands used by Public Mobile checks out, it should not be problematic, but I can't find infor...
No text
I just set up my new sim and switch my number over I have ability to call out and receive calls but no texts
Referral code while plan is still not active
How can I access my referral code while my subscription is not yet active, since I'm still waiting for the SIM to arrive ?
Service
I can now receive pictures through text but I am unable to send pictures through text. I changed APN a few different ways and seeing is still not working. All messages work but not pictures. Any suggestions. Thansk
Resolved! Refund
I didn’t know while is point system I have to pay more so for this month I charged more than usual and I would like to cancel my plan with new system point also please refund my money for this month. Thanks
Resolved! Should i switch to this plan?
I am on the Twenty Five dollar, One GB plan and since the price went up (even after the piddly points i will now get) i looked at other PM plans and saw one for Nineteen Dollars which seems to be about the same. Is it or am i going to lose something ...
Resolved! 5 year loyalty points credit
Just wondering where I can see my accumulated loyalty points (5yrs X 10 points = 50 points) as I have been with PM since 2019...all I see is 5points ? Thanks Rob
Resolved! Post flagged as spam, no reply from report yet
I have a question about switching plans but it automatically got flagged as spam, been a couple hours and not unflagged, is that going to get addressed?
Resolved! Cannot send/recieve SMS
Recent port from Koodo, can make calls but cannot send or receive texts. Submitting a ticket does not work now either. Any help appreciated
Resolved! Cell Booster.
Hello community! A long-term Legacy user. I have a question about cell phone boosters.Would you recommend this? Dose it meet all required bands? From Amazon. (See photo)While OutSide, (MotoG53) will receive 5g 2-3bars but only receive 4g mostly H+ ...
Payment problem
I added a payment voucher and it said it was successful but it didn't work so I tried again and it said my payment voucher has been used. I think I deserve credit already I have had problems for the last 4 months and have wasted lots of money too.
Please Help me Understand the New Math of Rewards
Greetings,Both my wife and I have the same $40 plan but I received an $8 credit and she didn't. We've both been PM members for several years and both have the auto top-up. My May rewards seem to add up to $7 (not $8)... $2 ATU and $5 Tenure. She has ...
New can/us plan
How do I change my plan to the new one?
referral number
Hello, I referred my nephew to my account two years ago, and I have been paying his phone plan since then. Now since he found a job and could legally work in Canada with his secondary education study permit. I want to remove his phone number from my ...
