Community

Can't receive SMS texts

my sister signed up with public mobile, for some reason her services work except she she can't get SMS text messages and we can't contact customer service.

service cut off, PM password forgotten so can't pay bill, cant login to gmail due to cell number 2FA

Trying to help my college, sequence of events: -Colleague had wallet stolen about a month ago-Wallet contents were cancelled-Forgot to update Public Mobile payment info -Go on a 3 week vacation out of the country, phone turned off the entire time-Ret...

Esim? Customer service #

I'm switching from Bell to Public -Canada /US not sure if my phone will be compatible with esim or if it's better to try to pop into  a store  to find a regular SIM. Would like to talk to a customer service rep and have my questions answered  Help

Wrong number to port in

I typed the wong number to port in during the activation process. Now I cannot even log into account. How do I get hold of the porting team to re-start the process?

Pixel 7 keeps switching to 3G

Ever since I switched to Public Mobile from Koodo, my Pixel 7 keeps switching from 5G down to "H" or "H+", seemingly at random. When there is not a good a 5G connection, I would expect it to drop down to 4G/LTE, not 3G. Is this a known issue and is t...

I have 20gb but at 2gb it says i met my limit

Only had the plan for couple weeks and now i cant use more than 2gb of data.

Rewards

How do I know how many rewards I can gain from the activity in community?

What's the easiest way to see data usage for a 90 day range?

I've got the 90-day subscription going and it's been fine but I was wondering how much data I actually use over the last 90 days? When doing a "usage history" inquiry, there is no specific "data use" only filter (or Texts or incoming or outgoing for ...

Subscription Change

Hello, I just transferred my phone number to Public Mobile, less than 1 month ago. When I signed up, I got the 40GB plan for 34$/month. Now, the same plan offers 50GB. Considering I literally just joined Public Mobile, can I get the 50GB plan? I know...

5g slower?!??!!

Did the upgrade from 3G to the 5g 100gb package. Speed has gone from about 3 mbs to less than .5. My wife is in 3 g and still works ok so not likely the network. Help! I have my iPhone 13 set to 5g auto. 

Want to use previous SIM and login

I'm trying to move back to Public Mobile. I kept my previous Public Mobile SIM card. It won't let me login to my account, and it says my SIM is already in use. Please help. I need to get away from Rogers AS

Why cannot see all promotion subsriptions to change under my account?

anyone got an idea why promotion plans cannot see under my account? Currently on a 30-day plan expired and try to select a different promotion plan but cannot see any better plans under my account to change... 

Phone not esim compatible, can't reach anyone at customer service. need refund

The app is stuck in a loop and cant add a physical sim if i wanted to.  Please get back to me as need a phone and can get a sim from the store but no way to activate it

Wrong plan

Hi, my question is this, I took the wrong plan for my phone which can’t use 5G data, is it possible to get a refund for that mistake ?

STILL NO REFUND FROM BLACK FRIDAY

ANYONE ELSE STILL HAVE NO REFUND BACK FROM THE BLACK FRIDAY SALE…. This has got to be the worst customer service ever. And honestly going on 4 weeks is unacceptable. 

how to discontinue public mobile

Data Usage

Could you please help me identify, why I received a message that I have used 75% of my data into my 3rd of a new month for public mobile network. Impossible, since I have not been out at all and I have strictly used my own WiFi interface for data and...

Account set up

Good day, I am trying to activate my SIM card and set up my public mobile account. I have successfully logged into the app but when attempting to activate a card I ordered it prompts me to select an pay again for a plan which I have already paid for ...

Used a wrong credit to add the fund to my account. Is it possible to get refunded?

Hello, my NEO card has the reward promotion for public mobile so I wanted to add $150 into my balance. However, it automatically used my used AMEX card ending 51008 to pay. I didn't find the option the firs time. I have to change the payment card and...

Upgrading plan

How can I upgrade my plan to the $34.00 boxing week deal? The $34 option and the $40 option glitch out and send me back to my account every time I click on them. 

eSIM dosen’t work & support neither.

eSIM dosen’t work & tickets dosen’t work…hello, i activated my plan today everything worked fine, i got charged, my number was transferred BUT NOW I’m stuck with no calls and LTE until all of this get fixed.I have an iPhone 14 pro max so the ESIM sho...

Why is the Boxing Week Plan better than the Black Friday Plan and only for new customers?

Hi Public Mobile Family,So on Black Friday they had a plan for $34/month for 20 GB Data at 5G Speed. Which is a good plan and I shared this with people.  Now just a few weeks later the Boxing Week plan is $34/month for 40 GB Data at 5G Speed but for ...

Bill Credit

I upgraded my plan,  3 times throughout December,   because the deals just kept getting better.  With any other company I've been with,   there are partial refunds.Here,   I have paid over $140,   and I see no sign of any refund. This is not cancelin...

Porting out and getting a new number for my account

I'm considering porting my existing number away from public mobile and keep the accounting with a new number so I can keep my bonuses earned over the years.  Any idea of that's doable?