Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
with my LG x power, it says not compatible with the app
my credit card that my phone bill gets paid through got sabotaged and the company had to cancel my card they are re-issuing me a new one. How do I pay my bill that is now due?
I ordered a sim but haven't gotten it. How do I get the tracking number and courier info?
On June 19th I switched from bell over to public mobile. I set up my new SIM and ported over my number. I thought everything was working fine until I noticed I wasn't receiving texts. I plugged my old bell sim into an old phone I had and all the text...
My phone thinks it's roaming in a different country, so I asked the chat bot for help. I can't receive/call out or receive/send texts. The chatbot was less than helpful and gave me useless tips that didn't work to fix the problem. So then it sent me ...
Help I need a 4-digit pin. I don't know where or how to get one. Please help.
how to talk in someone !!!! if not how to cancel this cell phone
Today I have only made one outgoing call as per below. I actually made the call at 9:52 AM from the lower mainland of BC to Winnipeg MB. So....what time zone does this time stamp come from? If it was Ontario it should be 12:52PM. Is there an option t...
I cannot sign into my account as the code is being sent to the old cell number. I had to get a new number with public how can I get I get passed this issue?
I’d like to transfer my current chatr number over to public mobile, is this possible?
@CSI purchased SIM cards but it is more than 7 business days and I haven't received it yet
I was recommended this service from a friend. I paid the $60 CAD with my correct information 16 days ago. I was told that my sim card would arrive within 10 business days MAX. That was 16 days ago. I don't mind things coming late, but there is no com...
Do you know who you are communicating with when posting in the Community Forum?Do you know the Community Forum is PUBLIC for all members to see, as well as anyone that has access to the internet? No personal information should ever be posted on the C...
I'm trying to get a plan with public mobile, but when I go to purchase the plan and enter my credit card (visa) it says that there was an error. I've called my bank and they said there is no problem on their end. I've tried using a private browser, e...
My every safe check shows an unused old numberso, I want to update new numberI don't use old number
We have three public mobile phones at our home, and our home is located in N1T xxx location. We hardly get half a bar signal, if get lucky one bar. Some times no signal at all. Is there anything you can do? Otherwise, this connection is useless for u...
@CS_Agent Guy your system is seriously broken. I’m a customer and my wife is trying to become a customer. We cannot get past the login. Every time we try we either get “Error, something went wrong” or “there’s already an account with that email” Brut...
Does public mobile not offer any way of getting a data add-on for outside of North America?
Wondering if I switched to a 5G plan and used my phones “ hot spot” settings I could eliminate my home internet service. Would the hot spot be sufficient to work on my MacBook and stream Netflix movies on my smart TV?
HelloI recenly changed my phone number. But after that I can not log into my account ''self serve'' because PM continue to send the one time security code to my old number. What to do now? Thank you
Help, I need help ASAP as my sister's phone number may have been stolen and her public mobile account isn't working and the phone when called goes directly to voicemail. @CS_Agent
Is this possible? I have one kid on Public (with a good sim, working account - he’s been using it without issue for 6 months) and another kid we tried to port over from Speakout unsuccessfully (I’ve posted about this already, PM is sending a new SIM)...
Hello I just subscribed as a new customer. Payment went through but it won’t activate me. Don’t know what to do.
I have a defective sim card. I ordered and paid for a new one from Public Mobile 3 weeks ago...I hate the chatbot since I am unable to initiate a ticket, getting 404 error. I am in a frustrating loop. How do I connect a living person?Luckily, I was ...
My reward aren’t adding to my purchased can someone explain or help plz?@
@CS_AgentI am writing here because the link to open a ticket failed. I bought the $30 US roaming add on for a road trip. Data was unusable despite following all of the instructions, and data was the only reason I got it. We had to stop at a t-mobile ...
Hello, I just recently purchased the new 39$ plan with an e sim. My sim seems to be activated and when others call me it goes straight to voice mail that says my number that’s been ported over from another provider. However I myself can not send or ...
Hello,I just discovered I got charged twice recently: once on April 29th and again on April 30th. I tried opening a ticket to talk to a customer service rep but the link the bot gave me doesn't work. Can someone please contact me so that I can get ...
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