ISSUE WITH ACCOUNT LOGIN TO CHANGE CARD NUMBER FOR PAYMENT

[DaniPri]

I need to update my payment card  and can't login to my account.

My daughter is in Europe with the phone and can't access text messages.

I have verified the account by emai,l but it also sends a verification text to the phone.

Is there any other way to pay the account without logging in? 

[DaniPri]

THIS WORKED! THANK YOU SO MUCH. IWAS ABLE TO LOGIN TO THE MOBLIE APP THIS WAY.

Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

HAVE A WONDERFUL DAY!

[softech]

@DaniPri 

A quick way to resume service first without logging into the account is to use voucher.  Get one from SDM/711/LodonDrug/Shell and load the voucher via 1.855.4PUBLIC.

For login issue, PM just changed to a new EverSafe login system and you need to complete the setup on this new system. Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there