Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
when i log in online, it says my email is not connected to any account. I do have a subcribtion which i pay andi know which email it is. i tried putting in the number it sends a recovery link to my email connected to my phone number. when i click rec...
it is very weird, it says that 100 minutes are already used, I don't think I used so many minutes in this month, and it is only 11th. How can I claim to get the minutes ba
1. I don't see how to turn off auto payment. Can someone make screenshots step by step please?2. Hos to pay online once autopay is turned off?
My phone is repeatedly going into “Invalid SIM”. It registers correctly each time I power cycle. But says “SIM error” or something like that and displays “SOS only” and “Invalid SIM” alternately. I haven’t done anything to the phone.
I Aug 1, I requested to transfer my phone number to Public mobile.When I remove SIM card of Rogers, I can not receive SMS messages. I asked Rogers about it and I am informed that Public Mobile did not port my phone number.My internet and calls work f...
I signed up, paid, then in the process of activating I was sent a message saying I didn’t confirm the activation, so I confirmed and then nothing happened.. what’s going on???? This was yesterday.
Hi,Somebody did not think this through... My son lost his SIM while on a trip (and has no App loaded to his phone). I got him a replacement SIM, but to login to his profile on a computer, a 2-factor-authentication is now required, which either texts ...
Hi Public Mobile Support Team!I am writing to get some help on my unfortunate event of losing my SIM card while on vacation. Since I am not able to use my phone number, I am not able to log into my account (email: ga********@gmail.com), so I made ano...
I subscribed to a plan using referral but the rewards/ promotion did not reflect and the a month deducted did not take promotion into consideration.
Hi there, will the Samsung Galaxy A22 5G phone work on the 5G network? It appears from other posts it works OK on the 3G and 4G networks but no mention of 5G. Thanks.
@CS_Agent Hello, I am missing my 15% bonus rewards point from April, I have got them every month before that and every month after. I tried to submit a ticket but it’s giving me an error or else gets stuck on loading and eventually turns to an error....
Hi there,I signed up for a new account today. I received the following message twice from 83585:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact ...
If I buy a SIM Card within the My Account, will it automatically disconnect and remove the e-SIM I already have installed in favor of the new SIM Card I've just purchased or will it ship and arrive Unactivated?I'll just be buying the SIM for a backup...
Please clarify. Does my Public Mobile account include the ability to receive incoming calls from the USA?
Hello, i lost my sim card while on vacation and in order to get a replacement i need to get into my account..Even to get support, i need to get into my account, which i'm unable to do because recovery codes go to my phone number or to my yahoo email....
Hi, I am planning to transfer my shop landline from Shaw to PM. I want to know how the authorization process works. How does your company verify that I am the rightful owner of the shop to request for number transfer/porting?Thanks
Hello, I just transfered my number (or so I believe...) and activated by eSIM. When I try to make a call I get " the last line is no longer available" message. I got the text from Virgin to transfer the number and I believe it went well. I have an Ip...
I am being charged for a phone service that I have not been using for several months!
I've looked everywhere but I cannot seem to find the maximum amount of e-SIMs I'm allowed to install on my Samsung Galaxy Note 20 Ultra.. I currently have 3 and I'm wondering what the limit is before it doesn't allow me to add anymore?I've read 5-8 b...
My credit card expired and I cant access my account to update it because my email doesnt register. I have 2 phone numbers for my kids and I cant update the credit card Can I link these two numbers to my account?
Good day,Is it possible to create a Public Mobile account without paying initially? (really just create the account, no service provided)I want to establish the account first, and then when I have the voucher, I will make the payment.I'm helping out ...
@CS_Agent I need help I made payment this morning and everything was good services restored now I’m getting a bunch of texts saying payment wasn’t made but it was
I just bought a SIM in a telus store. I created an account online yesterday and now the website and app are bugging so I cannot get into the website or the app to activate my SIM. I'm on a log in loop on the website and on the app when I try and log ...
Hi All,Context:I'm trying to set up an account for my mom. I've already created an ever safe account, ordered a sim and paid for the first month and linked the account to an e-mail address. When I log in to the account, I get this page:Problem:The pr...
I am registered on EverSafe ID, signed in on e and saw my account details afterwards each time am logged in it keeps bringing me to the select a subscription page and I already have a subscription.Any solution????
Greetings; Just like the title says: I have tried different cards, different ways. The system says that I have to register my new card number in "manage subscriptions" area. But I can't even find it. I have tried the ticket route and no one seems...
I just switched to public mobile. How do i check to see if volte is working. Can send and receive text but not phone calls.
Have a weird issue - can't receive incoming calls since yesterday. At the same time can make outgoing calls, receive and send SMS, use mobile data. A caller to my number gets a 1B1 error (call forwarding has already been checked). At the time someone...
Good Morning, My 90 day plan renewed recently. It is valid until end of October. I would like to switch to a different 30 day plan. Is it possible to get a credit or refund for the unused 45 days of my plan and apply it to the new plan's payment? Ple...
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