Community

New Activation

To whom contact to activate my new sim, to bring number from Rogers ?

credit card payment

I need to change my payment information because I have a new credit card. The other one is deactivated.  How do i do that?

Chat not available

Hello, The only way to reach you is through the chat, but the chat window is empty, totally white! That is not a good support. Cheers, Natalija

International or not?

Hello, I got a message from Public Mobile, an offer for 2GB of data and "500 free intl. long-distance minutes". When I log in the account, under promotions there is only "500 Canada Wide Long Distance Minutes". So, you advertise one and actually offe...

Unknown call from my phone number

I found in my phone call history that calls were made from my phone# to #778-580-4001.  These calls were not made by me. Please help.

Cant verify my identity

 I login to my account perfectly fine and my community account perfectly fine. Talk to the chatbot which opens a ticket for me to get an agent. But when i get to the end to verify my account/ details it says invalid account so I cant even get ahold o...

Spirit of the season

I did not receive the text giving a one time 2 GB of data and 500 free intl long distance minutes. Can someone prompt public for me?

Talk/Text Add in for U.S.Roaming

I am currently in the US with a talk/text add on for US roaming.  For the most part, the US roaming has worked good and I have been able to make phone calls or text in different states.  However, the house I am now living in is in a "dead" zone and I...

Depleted data this month, but had over 4 Gb data in account; how do I access the extra data?

For the first time, I depleted my data allocation this month, but thought I had an additional 4 Gb of data on my account, 2 from last year, and 2 from this year. This should have been available to me automatically when I went into overage, but instea...

December 2022 2GB Bonus

Hello, 3 members of my household use Public Mobile and at the beginning of December, 2 of us received a text saying that Public Mobile is giving away a one time 2GB data and 500 min of international calls.  However, the last family member (who is on ...

Out of data

I can’t access the cellular network, I am out of data, but I have purchased 1 gig add on yesterday but it still shows zero. I have checked cellular settings and even up dated the I phone but can’t access cellular. Re checked data balance, still zero ...

811

811 is an Ontario Health Connect service. It is live. I try to dial it on my phone and the call is not put through. Anybody know why not? Thanks

My phone does not ring. calls go to voicemail directly

I tried the SIM card in another phone and it does not work. The SIM card is faulty or my account with PM is faulty.

Payment

Hi, my Current Plan Cycle is Nov 16 to Dec 16, Do I have to pay manually? or Publicmobile will automatically take the next payment from my credit card? Thank you  

Payment

I have $40.00 in my account, do i have to add it manually? or it will be added it self to?

The sim delivered late to me how can I still avail the 20gb for $35?

Hi , I ordered the SIM card last month to take the 20gb for $35 promo however they delivered the sim card so late. Can you please help me to get the promo. Thank you

Address not updated

Hi good day i ordered a sim more than a week ago but i think it was delivered at my old address because i havent updated my address in my profile will it be able to delivered to my address if no one picked it up from my old address because no one liv...

More is merrier.

Bonus add-ons

If I change my plan to a cheaper option, does it affect my bonus add-ons?

Cant verify my identity trying to contact an agent

I login to my account perfectly fine and my community account perfectly fine. Talk to the chatbot which opens a ticket for me to get an agent. But when i get to the end to verify my account/ details it says invalid account so i cant even get ahold of...

Can someone give me the link to the chatbot?

Im not sure how to get it I dont see it anywhere on the website

holiday bonus manually added by Agent

Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM. "I have applied the "More is Merrier" bonu...