Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have had my public mobile plan for over 4 years, ever since the update I haven't been able to log into my account. When I log in, it says my account is not activated and I need to select a subscription plan and order a SIM card. I already have a pl...
So I did not agree to have my monthly bill increased by $6 per month, and wasn't notified of this outrageous amount. This in of itself is enough to make me switch to another provider, which i will be researching today. Imagine telling customers that ...
Hi, posting on behalf of a referral. They just switched to public yesterday afternoon and can make calls but when people call them it goes straight to voicemail
Since there is no longer a financial perk to auto-pay, I am considering removing my credit card from my account and managing my payments via voucher topups, but I have since discovered that you don't seem to be able to do so! You can only replace it ...
Hi folks,I’m trying to help my parents activate their new public mobile account. They’re trying to log in to their new account, but we’re stuck at the two factor authentication. It says they’re texting a code, but the phone number isn’t set up yet. T...
I usually am unable to listen to my messages. While I am typing in my password, there is a beep that says it is invalid. I have tried setting new passwords. What is my next step?
What happened to my yearly anniversary discount? Been here for many years.My previous monthly renewal is now more than double. What am I missing?Was automatically applied. Now saying I do not have enough to lower bill. Also, points showing only a...
Hi I've just change my subscription to the 90 days with 60gig. My account is still showing my old subscription of 1gig. So i don't know my data consumption (i see 1gig used this month) . However, i see the renewal date is in 90 days.
I am travelling to another country for six months and want to keep my current phone number for when I return to Canada. I know I can only pause my subscription for 90 days. I have another phone (Rogers) which I use for work. Is it possible to transfe...
I checked my phone call and data usage. I find that someone is making calls that I do not recognise using my account. Can this be traced and corrected? If I don't get this corrected, I must cancel my account.
pay for 1 gig, shows i have 273 MB left? also have a bonus 30 GB that i have not ever used, got the mobile data limit reached message two days ago and have no access?
US Addon data not working for my samsung flip 4 as well as my wife's iPhone 12. I have the 15 day addon and tried both manual and auto connect to the carriers.
I decided to change my subscription to the $34 for 50gb offer before it was ended. When changing it, I was given the offer to wait until the next renewal or have it change immediately. I decided to wait until renewal so I could finish up some data bu...
Just curious what happens if I let my old $15 100min 3G plan expire or suspend it for a month. Since the plan is no longer offered, would I be forced to pick a new plan on renewing? What happens to my referral credits? Do they get deleted?
Reminder for billingI never get email or texts when my bill goes through. Is it possible to set up billing reminders? I'd love to get a heads up, even a text that my card got charged.
Hi, I am looking at switching plans now that the loyalty program is off. I am getting this right: plans are now billed monthly instead of every 30 days like my old plan?
I have had six dropped calls today. This is getting very tiresome. I have had this problem for a long time and thought it might be because someone is using their car phone but it seems that nobody was travelling on any of the six calls dropped toda...
How do I get a refund like been trynna figure it out now for like n hour n I hate this service worst thing 2 deal with n they don't even have a hotline
