Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to get my sim activated. I got to step 6 of my subscription and my credit card was charged, but I am stuck on step 6. I tried to get help via chat but chat disconnects without responding. I'm not sure where to get help now. the app ch...
I'm looking at the boxing week promo. for 100 gB 5g at $50 - does anyone know what the price is when it is not on a promotion?
Hello, it's been over 2 weeks since I registered and no sim has been delivered yet. On the app the support ticket link never loads, and on PC I keep getting "customer support agent disconnected" when I ask for assistance. Is it just behind with all t...
how can i change credit card
On CA-US plan, will the international long distance to non-CA/US numbers work while in US?
My plan tried to charge my expired card today (my bad for not remembering to change it), so I've been trying to pay all morning. Every time I have tried to update my card I just get an error message saying it could not be processed and now I can't ev...
How can we get in touch with a real person? Live person? Human beings? The fact that there is no contact phone number for customer service and local stores to go in physically is the only reason I did not change over my entire family to Public Mobile...
Hi Public MobileHow do I download payment receipts from previous years? Is only 12 months downloadable? I'd like to request payment receipt since the date of joining Public Mobile. Thank you,
Hi Public MobileDoes Public Mobile have a plan to offer a similar plan comparable to Freedom Mobile?Right now, Freedom Mobile is offering boxing week promo for the prepaid plan. https://shop.freedommobile.ca/en-CA/prepaid-plans for $149.$149/year 30G...
Hi Public MobileI have some long distance bonus on my account. Which countries are available? One says "400min INTL Long Distance (incl CA & US)" and the other says 500 one-time Int'l LD bonus. Is there a difference between the two? And how do I make...
I am a financially constrained international student who opted for the most affordable plan. I purchased a subscription for 250 MB of data at 3G speed along with an eSIM for a total of 16.8. Unfortunately, when attempting to activate it, I encountere...
Hello,Last week and today, been getting calls from my local area in Montreal. I missed the call and when I go to call back I get number is not assigned, please check the number, is this a scam? Something else? How to stop it? Thank you
I am trying to link YouMail to my Public Mobile number. According to the activation process in YouMail, I need to ask Public Mobile to remove voicemail from my account, and I need to confirm that I have Conditional Call Forwarding.
I'm thinking of upgrading to the 5g /100Gb/$50 plan from my 2.5Gb $35 plan. Not just because my plan is out of date - I have a seasonal property with an expensive Bell wireless internet subscription, and I'm thinking I can save some money by using my...
Hello all,I have been using Public Mobile for several years without a problem. However, I have been out of the country. Last Christmas, I was able to reactivate my old account with some troubleshooting and regain access to my old number. This Christm...
Why does my account say my subscription ended?
I cannot click the credit card number box when trying to buy an esim. I have tried on multiple different browsers with the same result.
I have been looking for promotions this season for CA-US plans.. only QC has, how about for ROC?
I'm on an old 3g plan, and have some monthly reward reduction for referrals, years a customer and credit card payment. I'm thinking of moving to the 5g plan on sale now. Questions:Will I loose my monthly reward credits?Will I be forced to move to the...
What plans can I get for my iPhone 8plus? Can I get a 5g plan and just use the networks compatible with my phone?
Will public mobile be offering a Christmas gift this year as they have in previous years?
My phone was lost, I cannot log in to Eversafe ID because I do not have the physical phone to obtain the OTP code, and it does not give me the email option (I believe when I first registered I did not put in and email address and hence why I think I ...
Esim activation did not go through and I was instructed to contact public mobile. Unfortunately, my other account has been terminated so Now I have no service.
Hi, I have updated my monthly plan which include 5G network and came effective 2 days ago. I restarted my iPhone 12 three times, I went to network, I still can only see 3G and LTE network selection.My question is how do I enable 5G network?I know iP...
How can I earn more point as I need to buy roaming pack
Hello,Can I receive calls from Canada while I am on vacation in Europe ? Thanks
I see Freedom Mobile has added US coverage to their $34/30GB plan (https://mobilesyrup.com/2023/12/14/freedom-34-30gb-5g-gets-canada-us/). For anyone regularily corssing the border, that looks quite tempting.Will Public Mobile follow?We currently hav...
I just moved from another provider. I asked to have the number transfered but for some reason apparently they didn't and now my subscription with the old provider is canceled. I can call and have data but if someone tries to call me they get a messag...
I changed my plan to a 50GB within Canada and the US Data at 5G Speed plan. Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging.I want to know if I need to turn on my roaming on my phone when I a...
Hi there,My plan is limited to 100 minutes (100 Minutes Canada-Wide Talk), and I am planning to buy Int'l LD minutes, say 500 or 1000 minutes. How that will work out? Will I be able to use the LD International 500/1000 minutes in full? Or Will I be l...
