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Troubleshooting SIM activation

Sally_
Great Neighbour / Super Voisin

I just bought a SIM in a telus store. I created an account online yesterday and now the website and app are bugging so I cannot get into the website or the app to activate my SIM. 

I'm on a log in loop on the website and on the app when I try and log in the page is not even loading.

I've already paid the $45 for the SIM plan I want.

I'm connected to WIFI and have tried logging in online via safari, chrome, brave and chrome incognito. I'm getting the same error loop for all platforms. 

Feeling frustrated.

2 REPLIES 2

Priority
Deputy Mayor / Adjoint au Maire

Have you tried completing Activation with the Public Mobile App?

Handy1
Mayor / Maire

@Sally_  Please submit ticket with support to help you get straightened out 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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