Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is it worth switching from from Rewards to Public Points? I currently get $2 pre-authorised payments, $2 loyalty & $2 refer a friend? Also, can I still get money off my bills if I help out in the Community section if i'm still on Rewards instead of P...
Hi All,Over the past year, Public has changed my billing date several times. A year ago my billing/plan date was the 15th. Then it was the 14th, then changed to the 12th. Now today and last month it was the 9th, and my account says my next one is ...
Hi please someone help me out I need my phone bill very urgently
Looking at switching to this plan but the fine print says: “No promo code or special offers applicable on the $40 plan with 15GB 4G speed data.” Does anyone know what they mean by special offers (examples)? I’m wondering what I might miss out on if I...
So i just went into my self serve to check out the current plans and i see a plan for $10 less for the same 20gb of 4 g data. Am i reading this correctly?
Hi, I made a really dumb decision and used the PM's number-changing service (on the website) to change my phone number when I have a physical sim. Now all my services don't work, I can't call, text, or use data. I have already tried network resetting...
I activated my phone Monday night at the store. I got an email confirmation that I activated the phone, but my service says emergency calls only. There is no one I can call to fix this problem, so I am writing to see what I can do to help. useful lin...
I bought the US roaming minutes, texts, data bundle on Dec 7. I’m in Miami. The data doesn’t work. Could the agent help? Thank you so much!
HiI've bought yesterday a plan 20GB of data, but i i don't see in my plan .I need to do something ?thanks
Hi I would like to reset my password my account to change my plan internet and I want to pay my payment with new credit card
How does it work when I select change plan now? Current plan has 24 days left. New plan costs 7$ more. Do I simply get charged the difference and get my new plan for 24 days?
Hi I would like to reset my password to change my plan internet and I want to pay with new visa card my paymentPlease help meThanks so much
I switched from a small plan to the new plan which gives 4g however 4g never appears on my phone.
Hi. I already paid my balance past due and the status is now back to active but I still can't use the services, call, text, and mobile data. What should I do?
I'm still stuck. I'm trying to transfer my number and when I put in my number I get the message "Please enter a valid Canadian number". This is my number. Is there anyway to speak to someone as I haven't been able to solve the problem yet?
Using mobile data to access public mobile log into account or topwebcomics.com, or number of other different websites I get that error immediately. Using incognito mode or opera browser, same problem. Use wifi problem goes away. Use opera browser...
I’d like to earn a $1 or $2 by participating in the community. If my self service account is not active can I still accumulate a community reward?
Who knows how we can find this page to see our all referred friends? Steps?thanks
Hey Community, not sure if someone has already posted about this but PM is offering two new (sorta) 3G plans in self serve for $30/3GB and $35/4.5GB. I didn't log in yesterday, so not sure if they were there then too or not. Updated to add that th...
i really need to urgently speak with a rep. how can this be done. I've paid for my service and now i need to add minutes? but im unlimited? what? I've got seven different downloaded receipts after getting stuck in a renewal loop, and now im just very...
I made a mistake and sent a text to stop all text to receive new deals and promotions how can I
Dear Team,Many providers are offering good data plans for $25 or $30, but i dont see those and i am not sure how to reach your customer service. Can u help to add those accounts best offers who are with public for a long time ThanksRavi
How do you change your username in the Public Mobile Community?
Hi, I'm puzzle regarding these bonuses. Before this Christmas bonus promotion, my account add-on had 1 gig of bonus data and 500 minutes of international phone call minutes. When I activate the offer, I see only the 2 gig data bonus in my account, wh...
Hi everyone,I am currently on the Old Public Rewards system on a $35 3GB plan, and would like to switch to the $30 3GB plan.I noticed there is no warning about losing my Old Public Rewards but it does have 3x Points-back under the $30 plan.Does anyon...
There was an error in activating my new sim car and transferring my number.
About a week ago, I got an email from PM, said that Holiday rewards of 2GB of free data are available today until December 31st to all new and existing customers. To claim your rewards, between December 1st-15th, the text message with the holiday r...
I'm leaving my family plan where there are 4 phone numbers associated with one account on Rogers. The message:"I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my current service provider" leads me ...
