Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I do not have access to the email that I set this phone up with nor do I know the information and I’m wondering how I can log into my account so I can change my plan
I hate these texts. I've submitted a ticket every month since I started with Public Mobile to ask them to fix it. If you're also annoyed, please submit a ticket. We need a critical mass of tickets for them to take notice.
I am currently down in the USA. Before I left Canada I purchased a 10 day USA roaming package. It was activated and worked very well. The 10 days have past and thus my USA roaming has ceased to work. I have purchased a second 10 day USA roaming packa...
I cannot sign into my account to update my credit card info. I need to pay my bill in the next 24 hours or I am assuming my phone plan will not longer work. I have reset my password a number of times. When I go to sign in following, it says my userna...
Purchased a payment voucher 2 hours ago and have been trying to add it. Keeps telling me its not valid! Whats the issue here? Payment is due today.
as title, activating and have friend referal current promos?
If I don't use all of my data, will it rollover or expire when the next billing cycle starts? My question is regarding the data that comes with my plan, not add ons.
I am being charged twice per month. Have received no credit.
I need assistance to change my plan
I recently upgraded to the 6gb 4G package to start immoderately as of yesterday but I’m still getting the slow reduced speeds. I tried resetting network settings and restarting the phone. No difference. Any ideas?
It’s like my plan or sim has suddenly stopped working or been cut off
I want to create an online account and get my account number - i forgot my pin but have the simcard in my phone, simon says I have to contact public mobile to register or reset my password - went to store no one could help me - can some one please fi...
I need help
Hello. Either my account isn't working (claims of suspension) or other problem(s) might have occurred. Please advise why I can't use my cellphone to call people when the payment was accepted and added. Thank you.
Is their a profile setting to adjust the time stamp to be correct for Pacific Time?This is available at my voip provider. Thanks.
I did not receive my sim card after ordering online and I can't seem to get hold of agent to talk to. Order xxx268 Edit order number by popping for privacy reason because this forum is open to anyone on the Internet.
Help my phone number is (abc) xxx-yyyy Edit by popping to remove phone number for privacy reason as this post can be viewed by anyone on the Internet.
Hi, I am 10 days into my current bill cycle and it shows I have no data left. When I check the usage online it is not even close to the limit. Seems like some issues on the backend. I tried to file a ticket but no respond so far. Having no data on a ...
Hello,I'm still new here. For over a week I can notice that I can't receive a verification text everytime I am doing 2FA. Logging on sign up partners on CRA site for example. But some sites are successful (only few). Verification through calls works,...
I made a $40 payment today and phone working, but received notice saying “still haven’t paid” what’s this ? And no notice that I paid!
I want to cancel my service with Public MobileKarin Givetash
Could I have a rep call me to change my .credit card number. Please.
My plan was supposed to be changed today for the 41.25 dollar deal for the 4g network plan. Please explain even though I changed the plan on the website and it insured me it would be changed on this day, but yet you charged me for my old plan and nev...
We have had good service up until 3 days ago. We are not getting service at home. Ready to leave your service.
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