Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before
Hi, I was unable to start a ticket. I added the US roaming talk/data add-on to my account. But the service is not working. I’ve restarted my iPhone XS numerous times, switched the network from automatic to T-Mobile but the service is not working (sho...
@CS_AgentIm trying to transfer my existing number over from Koodo prepaid but I was told to submit a ticket first. Please help as my legs are getting tired. Thank you
My partner, who also uses Public Mobile has been unable to log in, due to the fact that he changed his email address without letting Public Mobile know and forgetting his password. Also his credit card info needed to be renewed, but he couldn't log i...
Hi I'm not sure if anyone else is having an issue the last two days when I try to check my voicemail the call doesn't go through and then the call is automatically ended. My plan is still active and I've never had problems accessing my VM before. Any...
Can someone advise me how to do it? Thanks.
I joined PM through a friend's referral yesterday and received my welcome bonus today. And I am still expecting my one-time credit for the referral bonus. When will I be able to receive it? Any ideas?Thanks for your time~
Is anyone else having issues submitting tickets everytime I try to access the page it says error code (XXXX) and boots me to the overview page
I did not a sms message to reply to yes transfer my number it is saying it’s pending
Hello,A verification code was sent to a new number that can't receive text. Can it be sent to the email so I can continue?
i bought a phone with public mobile and did not received it yet been waiting for a month now and cannot talk to anybody i cannot send a bill because it always say error i am losing my mind somebody help
Unable to login on my chromebook. When I try I get, "This page isn't working" auth.telus.com redirected you too many times. Try clearing your cookies. " I cleared the cookie but was still getting the same message as above. Very frustrating . Everyt...
This may be a question for a CS rep but thought I would start here and go from there. Current phone is OnePlus 8T. According to specs this phone does have 5G compatibility. I have been using this device around 2 years with PM on a grand-fathered p...
going to Alaska, buying US roaming talk-text add on, am i able to call/receive from toronto?
I used what had been "current" log in info to get then a prompt for EverSafeID. However, I wanted to change my email to the one i use most frequent as my previous was old and I no longer use it. The one I entered mustve been associated to an old phon...
I purchased the US roaming data and text &call. No matter what I tried I couldn’t use any of the services. Now I’m back to Canada. Didn’t use any data either text&call. I need a refund.
Hello,I made a new Community account to ask this question as I cannot log in to my original account with the associated Public Mobile number. I have lost my Public Mobile sim card so cannot receive the OTP needed to login into my Account to make any ...
Hi there, I have lost my sim card and access to self serve also with the email lock out. Who do i message on this website for help ? I have sent a message to Admin and Admin2 but no reply over 12 hours .... If I chat with chat bot on the main websit...
I can't find how to pay the second month ? My last month plan was when I started with Public and got the 3g plan unlimited for $35. and looking at the plans they do not list it ??? I thought I could somehow find a ''Payment'' and ''My account'' and ...
Hi,I just loged into my account and I noticed I updated my account by consenting receiving Eversafe confirmation code. I DON'T need this because I usually go abroad and don't have my this phone number. Would you please help me cancel this? Waiting fo...
Hi,Public mobile's recent website update cancelled my wife's phone number.Any ideas how to fix this issue?Thanks in advance
I'm moved from Can to USA. How do i keep it active? I'm be using this phone much, but I won't the plan to be active and don't want lose my rewards. When it says you have 90 days of suspension. So does that mean I can pay every 90 days the $15 plan to...
Auto pay stopped working on my daughters phone which is in my name several months ago which baffled me. Now today which was my monthly renewal, it stopped on mine. I just don’t understand! The money is always there. It just doesn’t make any sense. A...
I am not able to send a ticket I get an error I would like to transfer my Koodo phone number to public mobile
when this saving starts. Is after 90 days of subscription or should be starts right way?
I have been a PM now for almost a year now and everything was good up til now, before website design and eversafe has been implemented I had nothing but issues loggin into my self serve account unable to make minor changes or just to look over the de...
Too many customers don’t realize that the community is not customer service. We need a link or tab for them to easily reach help.
Hi, I am trying to help my elderly father reactivate his SIM card, he was travelling abroad for the past 2 months. However, when I log into his account, eversafe wants to send a pass code to his phone number before I can access it. And there isn't an...
If I change my plan from my $35 dollar plan to a $39 do I lose all the extras to referrals and 1000 international minutes that I had from my old plan
