[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone does not support E Sim
I have purchased a 43 dollar package. But unfortunately my phone does not support Esim. Now I want to discontinue my subscription because i already have purchased another package with different service provider.
Mistakenly added on UK Package
Hello, this morning I accidentally added on the UK package on my account and was charged $225. Can you please refund me and remove this add on?
My phone is blocked for use in the US
Hi,My phone has a dual SIM capability. I constantly travel between the US and Canada and have a physical Public Mobile SIM for use in Canada and an eSIM from another provider to use when I am in the US. Since I have been doing this for a while, I kno...
Resolved! Mistakenly added an add on for roaming in the Us
Hi,i mistakenly added on $30 for a US roaming package in the US and would like to be reimbursed. How would I go. About doing this please? thanks.
Phone Lost, Death Spiral
@CS_Agent help, I'm stuck in an endless loop. My daughter lost her phone and it is her number (the lost one) on the account. So I can't login to my account... can enter email and pass but can't receive the access code.
Account activation in app
Every time I try to log into my app it shows an error and won’t let me. This means I can’t activate my Esim, currently I have no access to what I’ve paid for.
Cancelled plan 2 days after
I bought a plan and ported my number to another carrier 2 days after, never got the refund, is that normal? It was an e-sim, so not sure why they kept the money
New Sim card
Hi, I lost my old phone registered with my phone number and old Sim card. I got a new Sim card installed into my new phone and I am trying to register it with a new Sim card. However, to log back into my public mobile account to register the new Sim ...
This plan is for Quebec residents only and intended for use in Quebec.
Why do all the plan details end with? This plan is for Quebec residents only and intended for use in Quebec.
Cancelled Account Still Being Billed
We had a student living with us and they are now out of the country and we no longer have the SIM card. We had gone through and cancelled their account (or thought we had) in June when they left but then we checked our account and we have been charge...
Code xxx error
I try to sign in and can't get past the XXX error
Group texts incoming and outgoing
Not able to send or receive group texts
Bill statement
Hi,A company, as par of their service procedure, need my phone bill statement on which my number, full name and address is shown. How can I get this statement?thanks for your helps
Number Ported but Phone still using assigned number
We ported over 4 accounts yesterday and 3 of them went fairly easily.The fourth is having an issue. The number was ported, the PM account profile shows the ported number, but the iphone will not switch back to the ported number. Help please!
Public Mobile SIM card
Is there a contact info to check on progress of receiving my PM SIM card?
Sos error - no service
Sos no service new activation
Service
Quite often as in every 2-3 days. I cannot receive calls or make out going calls. This has been an ongoing issue. I have not transfered my number and done all the steps the bot suggests. I have tried to submit a ticket several times and it doesn't wo...
Add-on
Purchased additional US data; payment was accepted however never received data
Can't add funds, can't submit a ticket
I need to add funds to my account and the website doesn't let me. I tried submitting a ticket but that isn't working either...
Curious
When was my account activated what year and month how can I find out
Unable to get past select sim screen
I'm trying to subscribe to public on the android app but I'm stuck on the select sim screen. i have a public sim card installed but when i press "I already have a SIM card" it just displays an error message with no error code, this happens even if i...
Tax statements
I want to access my full 2022 billing statements for tax purposes. How can I get it?
Is it possible to switch from Esim to physical sim
I am using a Esim at the moment, is it possible to switch to a physical sim without losing service while the physical sim is being delivered?
Re: Get to know the Public Mobile Team!
Cannot renew subscription today. Keeps getting a message to try later. Have been trying all day long.
Resolved! Three Posts.
Why is Community only showing three posts per page on the Samsung Internet app? It used to show about a dozen, but now I can only see one actual post per page because of the Pinned Threads.. why would this be happening?
Samsung Galaxy A14 SM-A145F/DSN
Samsung Galaxy A14 SM-A145F/DSN Has anyone been able to get this specific model working on public? Playing around with APN and I can finally get 4G service but maxing out at 1mb down. Phone service doesn't work at all, call just fails. Text message...
Resolved! Delete e-SIM.
I recently switched one of my lines from e-SIM to a Physical SIM Card and the e-SIM is still showing in the SIM Manager section of my Samsung. The switch to Physical SIM was successful and the new SIM is working fine with the Subscription I was previ...
Resolved! I left public mobile to another provider, my phone still says public mobile service.
Is the e sim the problem? I have set up with a new/old provider (I went back to who I came from). My phone still says public mobile for internet, even though I am set up with my old provider and have their sim card in my phone. I am able to make ...
Come back to public mobile with E-sim
Hi there @CS_AgentPreviously I used a dual sim phone and had one service with Sasktel and one with Public Mobile. Then I picked a Galaxy Fold 4 with a physical sim and Esim. I switched from Public Mobile to Koodo with E-sim to get the same dual si...
