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Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 579 Views
  • 15 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22327 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33806 Views
  • 185 replies
  • 27 Bravos

Resolved! Activation not working online

Activate.publicmobile.ca says oops the site is oops the site is down or having maintenance.. The chatbot says there's no scheduled maintenanceI'd like to register my new sim card and phone

TMe by Good Citizen / Bon Citoyen
  • 1686 Views
  • 22 replies
  • 0 Bravos

Service

I already paid for my monthly data, but its not working yet

keishananda by Great Neighbour / Super Voisin
  • 384 Views
  • 4 replies
  • 0 Bravos

Resolved! Missed out on the 2GB activation promotion.

Hi, I am a new customer who just recently made the switch from rogers (On Jan 16th 2022).  I noticed that there was a promotion for a free bonus 2GB just after I finished activating my new SIMCARD.  Since I was eligible for this bonus promotion, I wa...

Resolved! PUK CODE

this service is disgraceful  i have service with publicmobile  my phone is asking for a PUK code  someone contact me so i can unlock

Resolved! Bravo to Oracles?

To my understanding Oracles got paid $20/month no matter what they do (or do not).Some are collecting pretty impressive number of Bravos but these Bravos (and Solutions) have no influence on their pay out or am I wrong?No matter Bravos to Oracles, th...

Yummy by Mayor / Maire
  • 887 Views
  • 9 replies
  • 4 Bravos

Resolved! My phone number is long distance for my community

Hello,I live in Woodstock ON and my assigned phone number (new customer as of 24 hours ago) 519-xxx-xxxx is long distance for many of the exchanges in my community. For example the 421 prefix and 539. I cannot have my phone be long distance for these...

mpm33 by Great Neighbour / Super Voisin
  • 953 Views
  • 8 replies
  • 0 Bravos

Service

I can not connect to internet using data. Comes up can not connect. I do get updates to email etc when I’m out so some of data does work. I have I Phone XR and not tech savvy. I need help or will cancel and go somewhere I can get some help! is there ...

pammyl by Great Neighbour / Super Voisin
  • 1212 Views
  • 11 replies
  • 0 Bravos

Sim PIN CODE

I got a new phone  that is asking for Sim pin code

TRIPLEA49 by Great Neighbour / Super Voisin
  • 890 Views
  • 8 replies
  • 0 Bravos

Resolved! US

I have been in Florida since mid November. I continue to pay for my plan but I didn't buy any US minutes. So I obviously cannot use my phone for calls or texts. I do keep my phone charged for wifi emails and facebook etc. Public mobile has sent me CO...

LG3 by Great Neighbour / Super Voisin
  • 713 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone number change

Hello, A friend tried to change my phone number for me and its not working can I have it just switched back to the original please?The number that was tried: xxxxx Original Number: xxxxxxxxxx J hxxxxxxDOB:xxxxxxx

hlaj by Great Neighbour / Super Voisin
  • 727 Views
  • 8 replies
  • 0 Bravos

Resolved! Caller ID

Is it possible to add a name to my caller ID? If so, how? TIA

deannehall by Good Citizen / Bon Citoyen
  • 618 Views
  • 4 replies
  • 0 Bravos

Resolved! Service not functinoing

My service is not functioning. I received a text message from Public Mobile earlier stating that payment has not been received and that I'm to log into my account and make a payment. My account is setup on Autopay and when I log in, it show that ther...

leelehoux by Great Neighbour / Super Voisin
  • 1195 Views
  • 14 replies
  • 1 Bravos

New SIM only recieving certain calls and texts.

I just switched to public mobile a month ago, and I have been having SIM card issues since. (Note that I have tried getting a different SIM card and had the same issues with the second one too). I am able to get calls from certain people, but from ot...

jennakubs by Great Neighbour / Super Voisin
  • 2033 Views
  • 9 replies
  • 1 Bravos

Resolved! Can not reset the password

Hello My email address got deleted for my account login before i could change it , now i cant reset my login and update my payment . Please can you help me outMuch appreciated 

SzaboArpad by Great Neighbour / Super Voisin
  • 706 Views
  • 8 replies
  • 1 Bravos

US Roaming plan does not seem to be activating.

I bought a US data and roaming 10 day plan several days ago. It appears on my "add ons" but does not seem to be working. I can't use data and my phone calls only work intermittently. 

brynnhs by Good Citizen / Bon Citoyen
  • 426 Views
  • 6 replies
  • 0 Bravos

Resolved! Buy a Phone with public mobile

Hi guys, I searched how to buy phones through PB plans, and I reached out to this link: https://www.publicmobile.ca/en/bc/phone-section#phone-start. The main question is that if I want to buy, e.g., iPhone 13 pro, PB doesn't have any offer? All the p...

Son73 by Good Citizen / Bon Citoyen
  • 651 Views
  • 3 replies
  • 0 Bravos

Resolved! HELP! I am trying to return as a customer and can't

HI I used to have an account here and I switched to Telus and I want to switch back. I purchased a new sim card but it wont let me login to my old account and will not let me create a new account because my phone number is already in use with an acco...

shawncharro by Great Neighbour / Super Voisin
  • 1044 Views
  • 11 replies
  • 0 Bravos

NO service

I have not been able to receive calls, when i am called it says that my number is either out of range or service, it says its a foreign number.  

husna_bk by Great Neighbour / Super Voisin
  • 1004 Views
  • 12 replies
  • 0 Bravos

Resolved! listening to Voice mails

Hi, I have received a voice mail, but I am unsure if I play it, would I be charged or not? My current plan is 25$ /month, so is it free to listen to the received voice mails, or if I want to hear that, I would be charged?

Son73 by Good Citizen / Bon Citoyen
  • 860 Views
  • 8 replies
  • 0 Bravos

Resolved! Atleast 3 spam calls every single day.

Ever since i switched from fido to public mobile im getting bombarded with spam calls multiple times every single day different numbers each time, and they all leave voice messages so my inbox is always filled. And now i find out that public mobile m...

G00ber by Great Neighbour / Super Voisin
  • 1918 Views
  • 15 replies
  • 0 Bravos

Resolved! How many people actually get paid from public mobile?

Hi everyone, I'm curious about what it takes or how much help or contributing to the community that you give to get credited from public mobile. How many people have experienced this and what qualified you to get whatever amount you received?

guitarpickr by Good Citizen / Bon Citoyen
  • 1441 Views
  • 15 replies
  • 4 Bravos

Activation problem

I just got a new simcard at Walmart. Account was activated. Came home and put in my phone. After 2 hours..... Nothing. Keeps saying line not activated. What is the problem here. 

Johanghaz by Great Neighbour / Super Voisin
  • 492 Views
  • 6 replies
  • 0 Bravos

Resolved! Happy Weekend

How does this actually work to gain i guess points towards your bill. it really doesnt make alot of sense.

Iheart by Great Neighbour / Super Voisin
  • 904 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment info

I need to ensure my payment info is not attached to any other account, other than mine. I do not have access to the other account, but I do have the phone number and obviously all the billing info, since it is my card. I need to speak to a Public Mob...

RhondaLee13 by Great Neighbour / Super Voisin
  • 686 Views
  • 8 replies
  • 0 Bravos
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