[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how to find detailed data usage time
I'm wondering if there is a way to find out exactly what time my data was used?
Account Bonus
I want to know if my bonus in my present subscription will remain if I change my subscription to the 5G one
Resolved! Self Solutions.
I recently seen an Oracle take on a matter about someone accepting their own Response as a Solution to their Thread before, literally from the OP Account. If this is a problem, and isn't allowed amongst The Community why isn't It removed as an option...
Resolved! {"message":"Unauthorized"}
It's not even quarter after 10PM and I already cannot access the Mobile App? Sure, this is common after midnight but at 10PM? I've cleared cache 3 times, logged out and back in.. and everytime I get the {"message":"Unauthorized"} Screen...Is there sc...
Resolved! Email Receipts.
So I noticed I no longer get the text message reminding me of my upcoming bill nor do i get my bill renewal confirmation messages either.. I used to always get a text after my Payment went through telling me it was successful, however not anymore whi...
Resolved! Mobile Klinik.
Is every single Mobile Kninik owned by Telus or is there still any Dealer/Privately Owned or Franchised locations left?The two in my city carry Public Mobile SIM Cards, even the New Design so I assume they are Telus Corperate owned locations. I've be...
Poor Call Quality
Ever since I switched to the $39/month 20GB plan I find that my call quality has gone down.When receiving calls, after answering I am not able to hear the person and they are not able to hear me. After ending the call and calling back, this seems to ...
Resolved! Activating an account
Hello,So brief description, I went to reactivate an already existing account that I had used before switching my service to Virgin.Today, I decided to sign up again with Public Mobile and when I went through the process of setting up the subcription/...
Provincial tax
HelloI moved from NB 2 years ago to BC and I am still paying for NB HST.Billing need to be adjust to BC provincial rate.
Can’t log into app
App tries to confirm my identity by sending code to old phone number rather than current number. I have no access to that number thus can’t log in.
Login Failure
I'm getting a failure whenever I try to log into my account. I have reset the PW and whenever I try to log in I get a "LOGIN Failure" Error message in bright red at the top of my page. I need to update credit card information toot suite but need...
Error transferring phone number
I got a new subscription and I got a message that ESN was incorrect. What do I do? I am not able to contact anyone at public mobile.
Resolved! Same verification number on 2 accounts.
I have A Telus cell and 2 Public Mobility cells. One for my husband and the other fur my sister in a care home. I manage both accounts. Until this new security fiasco, I was able to have my Telus cell as the contact/verification number. Now it will...
Account no
Need account no
Esim
I’m new and eSim is not working. My phone says sos only no sim
Resolved! Data usage
Use to play Word 2 with wifi but even though wifi is on, Word 2 is using data, and data is supposed to be turned off?
Resolved! Can I transfer my plan and account to my wife?
Unfortunately I am terminally ill. I was wondering if it's possible to transfer my phone plan to my wife, so that it is on her credit, her number and she has full access to the account?
Reactiviating a number from a lost phone
Hello,A few weeks ago, my daughter lost her phone. At that time, I was able to go onto her account and suspend the service. Now that she has a new phone and sim card, I'm trying to reactivate her number. However, the system wants to send a text messa...
Email Sign up.
I've heard some rumors among The Community that some have been able to make two Public Mobile Accounts on the same email?How would that even work, is it just a glitch in the system since the new update? Because in previous times it would always tell ...
Resolved! Plan Change.
What happens if Payment doesn't go through on your renewal date when you have a Change of Subscription automatically taking place?When you update your payment method or add a voucher, will it automatically continue to renew the Upcoming Subscription ...
Public mobil has any Asia roaming plan ?
Public mobil has any roaming plan when I travel to Asia ?
Resolved! US talk and data purchasing not working
Hi,About two weeks ago I purchased the US roaming talk/text/data. It all worked perfectly. Today I have to repurchase it because it's been 15 days and the options have ended.PM charged my credit card and the funds show in my account. I even downloade...
Should service suspension change promotional plan fee?
Hello,I was on the $25/month 6 GB 4G plan and my service suspended today. When I go to pay, it says the price is $45/month. Is this expected or a bug? If I lost my promo I just made a major mistake letting it slip.Also there is a typo on the mobile r...
How do I change my credit card number for payment
How can I access my account to change my credit card payment info?
Resolved! porting an old number but have a temporary number
Hi! I switched three numbers last month from Bell to PM. I assumed all went well, until I got a final bill from Bell and my son's number is still active. He received a text from PM yesterday assigning him a temporary number. I would like to port the ...
Resolved! Two Tier Authentication
I keep opting out of this two tier every time I sign in to my account, yet the system never seems to "remember this device". Why?
Sim card
Hi my wife lost her public mobile sim card. She can’t open her account because they will ask for the verification number which is sent to her sim. What should she do?
