[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Anniversary Date.
One of my Public Mobile Accounts is coming up on the 1-Year Anniversary Date very soon here, I was able to look deep through my email and find my original date of Activation. I joined on August 17th, 2022. and for a variety of Plan changes in between...
Referral Confirmation.
How would I go about finding out and confirming if an individual used my Friend Referral Code when signing up? Considering you only get your Friend Referral Points once Per Month(Around the time your Plan Renews.), this is the only time you know when...
Plans
I accidentally renewed the wrong plan and want to change it. It’s been about 24hrs now and I’ve had no success in a reply from customer support here , so I don’t get double charged if I change it again. Is it prorated and get a refund for the differe...
Resolved! My rewards vs public points system
I'm curious about how the public points would differ from my current rewards for autopay and loyalty. I know the opt in gives you 5 points, im guessing that's a 1 time thing on opt in. But it mentions it gives you 1 point for every month you've been ...
Resolved! Issue porting number
I just switched to Public Mobile from Bell and went to port my number. It asked for the IMEI and when I put the IMEI for the E-Sim in it removed my Bell E-Sim so I am no longer able to receive text messages to my number to confirm the porting of my n...
Resolved! Switching to new plan and data add-on
Hello,As the rising prices of everyone has everyone looking to save where they can, I am doing the same by switching to the $15 per month plan with some Canada add-on minutes. I have a couple of questions....a) do the $15 per month plan still have un...
500 US minute promotion
had/have 2 500 US minute promotions. first promotion used up and second will not activate.
how to find detailed data usage time
I'm wondering if there is a way to find out exactly what time my data was used?
Account Bonus
I want to know if my bonus in my present subscription will remain if I change my subscription to the 5G one
Resolved! Self Solutions.
I recently seen an Oracle take on a matter about someone accepting their own Response as a Solution to their Thread before, literally from the OP Account. If this is a problem, and isn't allowed amongst The Community why isn't It removed as an option...
Resolved! {"message":"Unauthorized"}
It's not even quarter after 10PM and I already cannot access the Mobile App? Sure, this is common after midnight but at 10PM? I've cleared cache 3 times, logged out and back in.. and everytime I get the {"message":"Unauthorized"} Screen...Is there sc...
Resolved! Email Receipts.
So I noticed I no longer get the text message reminding me of my upcoming bill nor do i get my bill renewal confirmation messages either.. I used to always get a text after my Payment went through telling me it was successful, however not anymore whi...
Resolved! Mobile Klinik.
Is every single Mobile Kninik owned by Telus or is there still any Dealer/Privately Owned or Franchised locations left?The two in my city carry Public Mobile SIM Cards, even the New Design so I assume they are Telus Corperate owned locations. I've be...
Poor Call Quality
Ever since I switched to the $39/month 20GB plan I find that my call quality has gone down.When receiving calls, after answering I am not able to hear the person and they are not able to hear me. After ending the call and calling back, this seems to ...
Resolved! Activating an account
Hello,So brief description, I went to reactivate an already existing account that I had used before switching my service to Virgin.Today, I decided to sign up again with Public Mobile and when I went through the process of setting up the subcription/...
Provincial tax
HelloI moved from NB 2 years ago to BC and I am still paying for NB HST.Billing need to be adjust to BC provincial rate.
Can’t log into app
App tries to confirm my identity by sending code to old phone number rather than current number. I have no access to that number thus can’t log in.
Login Failure
I'm getting a failure whenever I try to log into my account. I have reset the PW and whenever I try to log in I get a "LOGIN Failure" Error message in bright red at the top of my page. I need to update credit card information toot suite but need...
Error transferring phone number
I got a new subscription and I got a message that ESN was incorrect. What do I do? I am not able to contact anyone at public mobile.
Resolved! Same verification number on 2 accounts.
I have A Telus cell and 2 Public Mobility cells. One for my husband and the other fur my sister in a care home. I manage both accounts. Until this new security fiasco, I was able to have my Telus cell as the contact/verification number. Now it will...
Account no
Need account no
Esim
I’m new and eSim is not working. My phone says sos only no sim
Resolved! Data usage
Use to play Word 2 with wifi but even though wifi is on, Word 2 is using data, and data is supposed to be turned off?
Resolved! Can I transfer my plan and account to my wife?
Unfortunately I am terminally ill. I was wondering if it's possible to transfer my phone plan to my wife, so that it is on her credit, her number and she has full access to the account?
Reactiviating a number from a lost phone
Hello,A few weeks ago, my daughter lost her phone. At that time, I was able to go onto her account and suspend the service. Now that she has a new phone and sim card, I'm trying to reactivate her number. However, the system wants to send a text messa...
Email Sign up.
I've heard some rumors among The Community that some have been able to make two Public Mobile Accounts on the same email?How would that even work, is it just a glitch in the system since the new update? Because in previous times it would always tell ...
