Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I plan to travel to Europe and Middle east.I do not want to use my cellphone to call, but I need to check some messages I might be received within that time.I am not sure if I can receive any text messages there?If yes, Do I get charged for keeping ...
Got a text saying I used all my data, according to my online account I have over 9gb left, what's up?
Can I switch my SIM card to another phone without interrupting my account service?
My history only shows a small amount of data usage, but the summary screen tells me that I have no data left.Why?
I have tried to connect with my purchased US Roaming package (Talk and Text only) but get the message "Not registered on Network". I don't even see the network being avaiable.As per the chat-bot troubleshooting, I turned on Data Roaming and tried to ...
Why can't I call numbers in the middle east using international LD minutes I have in my account?
Hi everyone, I'm new to Canada and to public mobile. I just received my sim card and activated the number yesterday. and today I received a scam call!!!! the scammer described the whole thing vividly and it freaks me out!!!! I cannot accept this! Is ...
Good day, I am trying to understand my billing. It was my understanding that I had a plan that charged me $120 every three months. However, when I go into my billing in the public mobile website, I am met with what I can only describe as an intention...
Hello, I am looking to upgrade my current plan of 3G speed to 4G speed. Everything else is staying the same. I currently have auto pay and loyalty discounts. Will I lose any of these for upgrading my plan?
I tried to increase the number of In-Canada minutes from a current number of 100 to 500 by purchasing an Add-On. My credit card was charged but the number of minutes shown on my account is still 100. Why?
Need a PUK number so that I can unlock my number from previous carrier
I had set up a self serve account using one email address. I went to change that email address, but realized i had to make an account in the community. I used my new e mail address to create that. I found out after the self serve and the community ad...
hi i need someone to send text to virgin to port my number - its been a bad experience so far with public - getting some one to help is impossiblewho can help me with this issue
Greetings, I bought a roaming package Unlimited Text-Talk-Data 250MB (10-day). I'm in Seaside OR, so really not in the middle of nowhere where, so there is network. But whenever I try to text someone it says '' No signal found for mobile networks'' a...
I am new to Public Mobile and have just activated my SIM however I have no service and the phone says unregistered SIM. I have had a number of suggestions from a customer support agent but nothing worked. The agent has sent my problem on to a higher ...
phone number and voice mail no longer work. all paid up. didn't use up minutes.
I have a iPhone 6 and lately I can't receive messages from other Users (primarily other iPhone users). I have no issues sending out photos to anyone, but can't receive them. Most texts go through but I do have some issues receiving some messages (i...
I have two referrals and loyalty rewards. I found all of them gone. It has been reset with resetting password/account.Who should I contact to? Customer services? Advise please,Thanks,
I am trying to change my phone number so that it can connect to my apartment’s intercom system. It needs to be a local number, and as it stands, it is not. I live in Langley and cannot find Langley in the drop down menu for selecting a new phone nu...
Under 'Usage History' it shows Outgoing/Incoming SMS and phone calls. I have yet to text anyone using this phone number, yet there is an entire list of outgoing SMS from my number. Also, my phone is set to monitor data and I've only used 1.14MB, yet ...
Hello i would like to change my email address for my account, how can i do that?Thank you.
Is call forwarding included in the slim $13/month plan?
When I am away from the phone it takes ten rings before going to voicemail. Can this be changed to four?
I was bored so I did some Speedtests, and to my surprise, I clocked over 50-70 Mbps download and 20-35 Mbps upload. I have included some screenshots. My current plan is the $35 3 GB + 2 GB permanent bonus data.
I was on a grandfathered $50 plan and I changed to the $15 plan. Immediately afterwards I realized that I'm going to need unlimited calling so I'd like to upgrade my plan to a $25 plan but I'm not willing to pay $40 for a $25 plan. Is there any pro...
I didn’t receive the sign up bonus. I signed up in April 2022
Hi,I am not able to add international long distance add on. I tried several times through myaccount.publicmobile.ca. It says "opps.."Please assist. Thanks,
Looking to have a phone disconnected
Does new $15 plan include 250 mb of data plus autopay bonus 250 mb
I have 2 holyday special 500min international calling, both unused, and now i need to call to the USA, but it keeps saying that the phone number is not available in my area... why? area code is 844
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