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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14251 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25384 Views
  • 183 replies
  • 26 Bravos

Resolved! No SIM error

I tried shutting the phone off and on, pulling the SIM card tray out and putting back in several times. my software on my phone is completely up to date. I don't have access to another phone to try the SIM card in there. What should I try next?

Borgius by Great Neighbour / Super Voisin
  • 708 Views
  • 7 replies
  • 0 Bravos

Resolved! Forgot pin

What to do if I forgot my pin ?

Psingh1511 by Great Neighbour / Super Voisin
  • 553 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer

I cannot transfer my number from Xplore Mobile, there is no Xplore Mobile in Old Service Provider, has your process changed or updated since the beginning of this year? It is really not that great if someone only has limited time to do the transfer.

LJPhys by Great Neighbour / Super Voisin
  • 1181 Views
  • 17 replies
  • 0 Bravos

Resolved! Locked out of account

While setting up a new SIM card for my father in law , I must have entered an incorrect email address and now he cannot access his account....Useless to try anything that requires a link sent to his email because it keeps saying that the email addres...

Shigdon by Great Neighbour / Super Voisin
  • 692 Views
  • 11 replies
  • 0 Bravos

Resolved! Payments

Can I pay partial payment today snd the balance wil be tomorrow?

DanyRey by Great Neighbour / Super Voisin
  • 375 Views
  • 3 replies
  • 0 Bravos

Overage Charges

I'm occasionally receiving $21 extra charge on my account. My son has reached his data limit on certain months but it doesn't allow him to go over, but does this charge come from that???

jwkehler by Great Neighbour / Super Voisin
  • 739 Views
  • 6 replies
  • 0 Bravos

Resolved! Multiple #s on same account?

Hi, we already have 1 PM # associated with my email.  Can I sign up for another PM # with the same email/account?  (Hubby & now wanting to add me)

sush_b by Great Neighbour / Super Voisin
  • 922 Views
  • 9 replies
  • 0 Bravos

Why I can not call out while I did not use my minutes?

I have 100 minutes plan, I used only call forwarding service last month and now, I get a message that I can not call out due to my plan.I really appreciate it if somebody can help me to figure it out why it happened?

Darougar by Good Citizen / Bon Citoyen
  • 1409 Views
  • 29 replies
  • 0 Bravos

Resolved! I need to cancel my number and my account

I am travelling for 12 months and I need to cancel my number and my account. I am unable to access my account. I sent forget password and I was able to reset my password but I still cannot get to my account to manage it. Please help

adnansaleh by Great Neighbour / Super Voisin
  • 565 Views
  • 3 replies
  • 0 Bravos

Phone Service at Banff National Park

Hi,I'll be going camping at Banff National Park next week, and I was wondering if anyone could tell me if there's any reception within the park with Public Mobile? I currently use Public Mobile for my personal, and am just wondering if I would need t...

barrosd by Good Citizen / Bon Citoyen
  • 869 Views
  • 11 replies
  • 1 Bravos

Resolved! Not registered on service (no service)

I bought 2simcards 3 days ago one was started working after fer mins and other one still no service but online shows account activated plz help me m using android ph

grewalamana by Great Neighbour / Super Voisin
  • 968 Views
  • 13 replies
  • 0 Bravos

Replacing Simcard while roaming

HelloI am currently in the US (roaming) and unfortunately Im having issues with my SIMcardI plan to purchase a new SIMcard in Toronto and have my relative mail it to me here in the US.. Would publicmobile recoginze/accept if I change the SIMcard whil...

echo7 by Good Citizen / Bon Citoyen
  • 832 Views
  • 16 replies
  • 1 Bravos

Yeah why is nothing working!!!!

Now I’m registered and I used my vouchers and it claims I’m at zero account balance but where did the money go as we’re my phone number now as I thought I get tochoose someone help I need a phone number desperately  

Dark_Panda777 by Great Neighbour / Super Voisin
  • 791 Views
  • 11 replies
  • 0 Bravos

Re: Changing plan

I tried doing everything asked of me.'YOU DO NOT ALLOW ME TO MAKE PAYMENT OR CHANAGE PALNS

mirnot by Good Citizen / Bon Citoyen
  • 1070 Views
  • 20 replies
  • 0 Bravos

Resolved! Changing plan

I have to get unlimited Canada to U.S. calling and highspeed 20GB data.

Srithar by Great Neighbour / Super Voisin
  • 782 Views
  • 8 replies
  • 0 Bravos

Can't place phone call

Hi there, I am not able to place phone calls. When I go on the public mobile website, I am not able to see my plan and if I have used all my plan. 

Maud1 by Good Citizen / Bon Citoyen
  • 838 Views
  • 19 replies
  • 2 Bravos

Resolved! Plan for travel on the road

Hello Community,I am going to drive on the road for about 10 days. Is it possible to share my mobile data with my laptop through hotspot? I check emails occasionally during daytime and may have a 1-2 hours meeting through MS Team, how much data would...

askyoba by Good Citizen / Bon Citoyen
  • 1228 Views
  • 7 replies
  • 0 Bravos

Resolved! Just activated sim but it's not working

When I try to make a call I'm getting a message saying that I've used all my available minutes. I'm unable to send messages, and a family member left a voicemail but I'm unable to hear it. I made the payment a few hours ago and on the selfserve page ...

krishanc by Great Neighbour / Super Voisin
  • 739 Views
  • 8 replies
  • 0 Bravos

Resolved! Data cycle vs billing cycle

Hi,  I'm on the basic plan, 100 min/ 250mb. It rolled over on the 13th of this month, July, and I got the auto-pay notification of payment received exactly at noon of the 13th, like always. Before noon of the 13th I noticed I had 100 mb left to use f...

mischt by Good Citizen / Bon Citoyen
  • 610 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral Code

Hello! I am going to be joining Public Mobile atthe end of the month. Does anyone have a referral code they would be willing to share with me? Thank you! 

KaitX by Great Neighbour / Super Voisin
  • 1208 Views
  • 8 replies
  • 1 Bravos

Resolved! Exceeded plan data

As a new PM customer, I bought the $15, 250mb plan to see if the SIM card would work with my wireless turbo hub. It does. In the course of configuring the hub for my wireless devices, I exceeded the data allowance of my plan and lost internet access....

smappleb by Great Neighbour / Super Voisin
  • 459 Views
  • 3 replies
  • 0 Bravos

Resolved! International roaming question

Hi, I'm traveling to South Korea for couple weeks. Wondering if I can pick up some calls from Canada. My work needs to call me.I know skype or messengers would be the best option, but for some situation, and those who don't know I'm not in Canada, th...

tbpom1003 by Great Neighbour / Super Voisin
  • 896 Views
  • 4 replies
  • 1 Bravos
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