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[Ronald4879]

I am trying to pay my public mobile bill but the system won’t recognize my email or my password so I’m not sure exactly what email I’m using or what password on Music I was wondering if I could set up a ticket with an agent to help me with this thank you

[esjliv]

@Ronald4879  - accessing Self Serve/My Account seems to work best for me by opening a tab in incognito mode.

Have you ever created a self serve account before, if not you'll need help of a CSA agent to created an account @Kabirju  - you may use this direct link to submit a ticket to do so:

Click here to submit a ticket↗

You may also check out here for ways to make payments in the Get help Articles:

https://www.publicmobile.ca/en/on/get-help/articles?q=payment

[Timer]

@Ronald4879 

contact to support team by private message CS_Agent  to change it.

after changed email,and tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

[hTideGnow · Accepted solution]

HI @Ronald4879   did you try using Password Reset there and try to enter your email address?

You can try all your email addresses and see which one works

If you cannot find out that way, please open ticket with CS agent and they can help

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437