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leoncote
Great Neighbour / Super Voisin

hi! i paid my bill and i have no service

6 REPLIES 6

leoncote
Great Neighbour / Super Voisin

i paid my bill twice by mistake. 

meko100
Great Neighbour / Super Voisin

The $1 top up worked for me!

esjliv
Mayor / Maire

@leoncote - what does the status of your account say in self serve or when you dial 611?

 

If Suspended status, you will need to make a manual payment

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. 

Or try

  1. Go to “Plan and Add-Ons” TAB
  2. Select "Lost/Stolen Phone" TAB
  3. Select "Suspend Service" BUTTON
  4. Then, Select Resume/Reactivate Service
  5. Log off your account. Log back in. Reboot your phone.

 

If status says Active, in addition to above suggestions, try:

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) see if services improve

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

 

edit:

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

JL9
Mayor / Maire

If you are still having issues and no service at all, Can you post a screenshot of your self serve and current plan status as well as transaction history

Timer
Mayor / Maire

@leoncote 

Check the status of service outages 

hTideGnow
Mayor / Maire

HI @leoncote   did you try to reboot the phone once?

 

and How did you pay your bill?  If pay by voucher on *611, it might take 10 or 15 mins to reactivate from Suspension

 

Can you login to My Account and confirm the account status?

how about Available Fund? Any amount there?

Check Payment History and see if it shows you load the fund and it show tell you if the money is applied towards reactivation 

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