07-31-2022 05:32 PM
08-03-2022 03:28 PM
i paid my bill twice by mistake.
08-02-2022 08:45 AM
The $1 top up worked for me!
07-31-2022 06:16 PM - edited 07-31-2022 06:17 PM
@leoncote - what does the status of your account say in self serve or when you dial 611?
If Suspended status, you will need to make a manual payment
If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.
Or try
If status says Active, in addition to above suggestions, try:
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a reset network settings on your device
*try your SIM card into another compatible phone...this could rule out a device issue/setting.
*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) see if services improve
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
edit:
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
07-31-2022 05:51 PM
If you are still having issues and no service at all, Can you post a screenshot of your self serve and current plan status as well as transaction history
07-31-2022 05:39 PM
07-31-2022 05:36 PM
HI @leoncote did you try to reboot the phone once?
and How did you pay your bill? If pay by voucher on *611, it might take 10 or 15 mins to reactivate from Suspension
Can you login to My Account and confirm the account status?
how about Available Fund? Any amount there?
Check Payment History and see if it shows you load the fund and it show tell you if the money is applied towards reactivation