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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Bonus SIM?

I'm new to Public Mobile, I bought a phone from Public online, was not sure if it came with a SIM and since I might want to convert another family member's account I bought a SIM with it and then got an email saying I was getting a Bonus SIM with the...

Resolved! i am not to able submit a token for one month invoice request ,

the customer service is really terrible, I am not able to register for a customer service token even when input all the information correct, I have been trying to register for an invoice , please looking forward a support thank you

2022 - Time hasn't come yet?

.. to get a PM app to manage all our services on the go and get access to Wi-Fi calling? Thx!

not able to make calls due to limited minutes

I have a plan with unlimited province and canada-wide calls, but it often says that my 'long-distance' minutes have all been used, or today I wasn't able to call out of province and the message said I have used all available minutes. Is there a fix f...

Resolved! Call Control

How can I set call control?Call Control helps reduce unwanted calls by prompting incoming callers to enter a specific number, which the caller must enter correctly before the call can be connected. Callers with no response or an incorrect response wo...

My payment was successful but I received a email stating my account was suspended for none payment

Option to separate phone bills

Hello,So I would like to know if there is a way to separate personal phone call bills from the phone bills related to business. I have to make business calls from my phone then submit the bill of the phone calls to my company for reimbursement. But I...

U.S. Add-On Not Working

I was in the States and had an emergency and went to make a phone call or a text and guess what--the U.S. add-on I paid for wasn't working! It said I wasn't allowed to send texts or make phone calls, even though I had paid for the add-on days befor...

Landline to Cell Phone not connecting

I can not call my Cell Phone from my Landline, but I can call my cell phone from another cell phone.

Resolved! Out of N.America i.e. no network. Want to port number and cannot receive SMS

I'm writing here after trying my best with the chat bot & the subsequent form of trying to get in contact with support. I was simply not able to submit the details to create a ticket no matter how much correct information I provided, and I was told b...

2GB One-Time Data Bonus

First post here, so hopefully I am doing this right!I have a couple "bonus add-on's" on my account, and I am trying to see if/when they expire?Example, I have a 2GB One-Time Data Bonus, not sure when it was applied to my account.Does this stay on my ...

Resolved! Data for Zoom Streaming

Hello. I need to stream an event over Zoom for about an hour. How much data will I need? Thank you.

Payment issues

Resolved! Porting over a landline - No Incoming calls after 12hrs

Hello, I ported over my grandparents line last night from Bell to Public (using a ZTE WF721 base station). After looking at the FAQ I see that Public mobile can take up to 2 days to transfer a landline. Seeing as they have no other means of communica...

Resolved! Port-out

I'm trying to do a port-out, but don't have access to my texts. Is there a way to authorize a port-out that doesn't require receiving a text?

Calls

Some Incoming calls are going directly to the voicemail

Can’t make calls

I recently accepted the international / data free add on, since then I have been unable to make outgoing calls - any ideas plshave tried re-starting the phone and specifying public networkthanks

Resolved! SIM card for iphone 13 pro max

changing from an iphone 7 to an iphone 13 pro max .. do i need a different SIM card?

Resolved! change plan

Hi,I have changed my plan from the 15$ to the 25$ last month. I am paying 25$ but the plan didn't change.How can I have it changed ? Thank you

"Something went wrong with your Autopay renewal"

Phone will not turn on

Hello community, even though my LG phone was charged, the screen is black and I cannot turn on phone. There is a small flashing light top left hand corner on phone. Is the battery dead? Tku Cathy63

Resolved! Auto pay

it says my account is suspended on auto paywhem I log in everything is finedont know what the issue is

Resolved! Full Bars of LTE but cannot make a phone call

I have been with Public Mobile for over a year now with no coverage issues. I recently moved to a new community and have 3-4 bars of service with LTE however i cannot make a phone call. Other people with other providers can. Any fixes to this or will...

Resolved! Rewards

Is there any good reason on gods green earth for public mobile to send a text out at 1am to let me know rewards have been applied to my account???? I don’t care if it’s automated. There’s no need to be woken up at 1 in the morning with that.

Resolved! Keeping the current service

To whom it may concern I want to keep the service but want to port my cell phone number to other carrier Is there anything you can do to help me Awaiting reply xxxxxxxxx@xxxxxxxxx or call me

Resolved! Problem with internet connection

I have bought public mobile on 13 january, 2022. First two three days internet worked nicely. But now i am facing difficulties. Like, though i have 2 GB internet but i cannt use it,

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