Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I recently put my public mobile sim card in my phone after 6 months of not using it. I have paid all my bills however, my phone is saying emergency calls only and is unable to register to network. Does anyone know why this is?
Hi, how do I get a refund for a US Roaming add on which I didn’t use? thanks
Usually, I take the good with the bad. Aside from these random inexplicable occurances that plague this network everyday (dropped calls, no texts, data usage or data availability, etc) have you really noticed the new rewards program and structure? L...
The whole purpose of me buying vouchers is because I DONT have a credit card to use, yet when activating there is no where to redeem the vouchers to get you started and activate said account!!! I need a live agent !!!! Speaking on the phone walking m...
my billing issues are totally messed up. Notices of non -payment, telling me I used up my data, no acknowledgment of a purchase of extra data. Even trying to does base with a real person to get some answers isn’t working. Are others experiencing this...
Does Loyalty Pay increase every 12 pay periods? I believe I've had a few months without payment or late payment but I'm not sure if they are counted towards the "Loyalty Pays Rewards".
I keep getting notifications that I've used 75% of my data and my service has slowed down it seems ...according to my account I'm no where close to 1 third of my data ..please look into it
Hi , I changed my plan to $15 from $25 two days before end of my bill cycle, still I was charged $25. Please guide how I can my refund.
updated my credit card info (old one expired) and showed most recent charge on my credit card was Sep 17. but no service. Cell phone#: 437***xxx8accountID: 1xxxx-*****-xxx7 Edit by popping to remove personal info Screenshots as anyone can access your...
Can't make a payment
Hello, I expected to get a refund when I changed my plan Sep 08. I need more data. please give me more data.I changed my plan from $35.oo to $25.00 Sep 20.please allow me to have more data at least.I did not recognize I am losing my money like thisit...
Hi everyone, I am an elderly disabled person looking for help. I have paid october and november's phone bills and got my account suspended. It is really hard to get help and extra hard for a folk like me. I truly rely on my phone as I require help an...
Trying to explain to Simon doesn't help. I can get a ticket created.? So posting my issue here.I have been with public mobile for two years. I am on the old rewards system as well. .Anyway I have $25.00 with unlimited calling and text and 1gb of data...
Sometimes I don't get text messages if my data is offline. any idea why?is it to do the number I transferred was a voice-over Ip number?
Has anyone here switched from a 3 G account to a 4 G account.Have you actual noticed a difference in speed? And is it an inprovement?At this time I actual don't mind the 3 G it doesn't seem to effect video quality at all and I never get any bufferin...
Set up new plan for date of plan renewal, payment made (autopay- withdrawn from my bank account), but not showing on as updated on “my account.” It appears that my data remains totally used up for this month (incorrect) and does not reflect changes m...
Hello, it has been about a week and I have not been able to receive or send calls on my device. I have tried everything including a phone reset with no success. I would like this resolved as soon as possible.Thank you
Hi,I received an SMS from Public Mobile with a refer a friend $25 offer ending 30th September 2022. Does anyone know if that offer has been extended to October 2022?
I am going overseas for 5 months and want to keep my plan and number. I will continue paying the plan cost but the sim card will not be in my phone, as I will have a local sim for the county I am travelling to. If I keep paying for my plan but the si...
I believe I was successful in adding the Fiona hurricane code, but do not see it in my add-ons. Also, my new month started on the 1st, but it indicated I used a gig of data already, which is not true as I checked usage.Things seems messed up I cannot...
Good Morning, I logged into my account this morning with a notification that the account was suspended. I checked my payment history and and currently up to date with all of my payments as I am on on Auto-Pay. I did click on the "reactivate my accoun...
I purchased a US Roaming Talk, Text, and Data Add-On on Sep 30th. During the purchase process the browser session hung and never confirmed completion of the purchase. I re-pressed the button to make the purchase (I know I shouldn't do that but a long...
I received a message saying people affected by fiona would receive 2GB, but i didn’t get them. What do i do? Is it a scam?
My phone redmi note 3 Grey color has been stolen. And the imei is 861xxxxxxxxxxxx. I want to have it blocked so no one could use it for wrong reasons. Kindly help. I have my original bill which I can present Thank you Edit by Dunkman: removed persona...
My account says I have 99 minutes left this month. However when I try to make a call, a message says that I have no minutes left and cannot make a call until I buy more. How do I get this fixed?
I purchased a US talk and text add on. I have receipt and can tell from my online bank statement that the purchase went through but I do not have the add on when I look on my public mobile account and can not text or call How Can I get this fixed? Is...
Hello, I am a public mobile customer. I was text a promo code 2GBFIONA because I was impacted by Fiona. I put in the promo code on my account and it said it was applied. Last night I ran out of my original data and now I have no data so the promotion...
your system will not accept my cibc visa, my prime credit card. What exactly is the problem?
