[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Photo facebook sharing
I tried to send picture to my facebook but it will not send. Do I need to do something before sharing
Public Mobile needs an App - HEY WAIT - They do !!! Well Maybe. ESIM??
Just noticed on the Apple App store that Public Mobile now has an app. Apparently also for Android. Says it cannot connect now due to a tech error, so likely not ready for Prime Time. It does say Telus company BUT - one of the screen shots they provi...
new at Public Mobile - I cannot sent texts. I cannot receive texts. People cannot phone me.
I can phone out, but cannot receive calls from others. They get my voice mail. My cell phone does not ring. I text friends. They no longer get it since I switched to Public Mobile, and they cannot text me. I have the same phone # as I had with ...
unable to connect to Public MObile network
I was using Pubic Mobile Network Sim card and it was working but since I bought a new phone and put this Sim card in my new phone, I was not able to connect to Public MObile network. I try adding the Public Mobile APN manually and it won't let me ad...
Resolved! Unable to call son in Canada
I tried to call my son in same town and it says unable to make call because no is roaming. I don’t even live near the American border. I am able to call other people though. How do I get this fixed?
How to change log in email?
I have a new email and would like to update my account info. how do I do this?
Sim card
Not received SIM Card
Resolved! 500 one-time Int'l LD bonus not working
Hi guys, my 500 one-time Int'l LD bonus is not working even though I still have 397 min. what should I do?
I can't activate my SIM card
I am ready to give up! I have spent 2 days trying to activate. I have tried 2 different credit cards. I have triple checked any of the info that I have access to..... I ordered a SIM through the mail and it didn't come so I bought one at Koodoo. ...
Roaming issue in US
I travelled last Wednesday to Friday to US but no internet connection was available. I purchased $30 add on pack for US but was of no use. I struggled a lot because of this issue as I was not able to book cab no navigation. Was a terrific experience....
Resolved! Refund
I purchased US roaming add one yesterday, but I ended up not going to US last min. Can I still get a refund?
cant use my phone
my account is paid up but cant use my phone
Resolved! Reward failed to load
@CS_Agenti redeemed points for data last month and though the points were redeemed, I wasn’t able to use the data. Can I get a refund of points or have it applied to this month’s bill?
Resolved! Does PM supports eSim?
I bought a phone which supports eSim only. Is there a way I can request eSim from PM? I was able to find Koodo's process to order eSim but there is nothing on Public Mobile. Thank you!
Overcharges
I have a monthly amount of 28.25 and have been charges 16.95. And 28.25 And 28.25 again what gives please advise this is not making me happy.
$28 Over Charge??
I have a preauthorized debit plan with PM and I've been a customer in good standing for about 2 years now.Approximately 2 weeks ago I recognized a additional PM monthly billing in the amount of $28 in addition to my monthly preauthorized debit amount...
Account showing the wrong plan than what I am paying for
My current plan is 3 gigs for $25, and in my payment history it shows: 3GB at 3G SpeedIn my Plan Usage section it shows:Data Usage1024 MB at 3G Speed Has this happened to anyone?
Can't update my credit card expiration date
This has been so frustrating, my service is cut off by public mobile, only because they can't auto charge me, because my CC is expired. Meanwhile, the system doesn't allow me log into my account to update my CC info., I have been trying for 8 hours !...
expired email for password retrieval
Hi,My partner needed to reset her password but no longer has access to the email where it was sent. What can she do?
Update Credit Card
I cannot update credit card information. Message is oops something went wrong, please try again later. I've been trying all month. It is the same credit card information, I only need to update the expiry date. Customers should have the option to upda...
SIM card now unregistered. Cannot log into my account.
As of today (May 19, 2023), "Unregistered SIM" now shows up in the top left corner of my phone (Galaxy S8). I cannot call or text anyone and I cannot receive any messages or phone calls. I have tried logging into my account but it says "Email or pass...
SIM
I ordered a SIM May 1st but it has not arrived.
Port Koodo postpaid number to Public mobile error
Hi there,Setting up new account and port number from Koodo postpaid at the same time, credit got charged but error occurred, also not able to login with the account just created,Went to Chatr try to port that same number from Koodo again, got text me...
I can not activate my sim
I have tried mutiple cards, not of my cards have any balance on them and they work everywhere else. History - We left the country for 6 months so canceled the phone plan, when we got back we bought a new sim and attempted to activate it but it will n...
Point rewards and loyalty rewards
Hello. I've been using Public mobile for 3.5 years and $5 discount every month.I'm wondering if we can join both point rewards as well or need to choose one of them.
Resolved! Data in profile is 0
On May 11th, I received an sms saying that I've used 75% of my data, but when I login to my public mobile account, it shows that I have not used any data at all.
Resolved! (Salesperson) at Walmart Mispelled my email add
For some reason my account didnt auto renew. Its asking me for a confirmation code but buddy at walmart mispelled my email so I cant receive the code. The end of my email address is burkej but he created it with burkj so I can't get the email for the...
Resolved! International calls
Hi there I purchased 300 min add one international mins but unfortunately can’t make a call to my country Iran, several and several trying but no call was connected . As you know my country is in hard circumstances and because of some filtering on i...
Resolved! need to change my email
I need to change my email to a new one. My old one is xxxxxxxxxxxxx. I did change it but when go on my account it will not work with my new one..BUT I have gotten emails from you guys and you have my new email so i do not know what to do next. If you...
