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Rewards

Rowdy1212
Good Citizen / Bon Citoyen

Is there any good reason on gods green earth for public mobile to send a text out at 1am to let me know rewards have been applied to my account???? I don’t care if it’s automated. There’s no need to be woken up at 1 in the morning with that. 

1 ACCEPTED SOLUTION

Accepted Solutions

@Rowdy1212  - you should be able to select that particular text contact, and go into the DETAILS of your settings of it on your messages app. Then select Notifications. Then select Silent.

This way, you don't need to block these messages (which is a good thing to still receive, I feel), but they will come in with no sound, but will be visual.

View solution in original post

18 REPLIES 18

HALIMACS
Mayor / Maire

It IS annoying @Rowdy1212 

 

I would recommend adding that number to a blocked list so you stop receiving these notifications. 

 

You might also wish to set your phone to do not disturb during sleep hours.

Publc Mobile has known about this since July but still have not fixed this.

 

Absolutely ridiculous

Rowdy1212
Good Citizen / Bon Citoyen

The blocked number is an option but I am on call for works so the do not disturb option isn’t. Also I like to see that I’m saving money. Is there nothing that can be done on Public Mobile’s end?

treefrog
Town Hero / Héro de la Ville

@Rowdy1212 

It's a glitch.They used to both come at noon. But it all depends where you live. If you work the late shift getting woken up at 9am isn't that pleasant either!

Rowdy1212
Good Citizen / Bon Citoyen

Good to know. So most likely will happen again.  It’s a real pain and it could be considered a reason to switch carriers. Especially if they have known since then. Says to me they really don’t care if they wake you up at 1am.

@Rowdy1212 

 

Public Mobile sends these text messages in the middle of the night to everyone.  Public Mobile can fix this by correcting the time that they get sent out.  My theory is that there's a computer system that has the wrong time set because someone chose am/pm incorrectly. It should be a very simple fix but as to why Public Mobile hasn't fixed this is baffling.

 

Yes, it will happen again every renewal until Public Mobile corrects the issue.  I have long felt that Public Mobile sends too many unnecessary text messages to customers.

Rowdy1212
Good Citizen / Bon Citoyen

No it’s not nice to be woken up if you work days or nights. Maybe they shouldn’t bother with the reward texts and just make people check when it’s renewal time. There has to be something they can do to fix this. They put a man on the moon in 1969.

@Rowdy1212  - you should be able to select that particular text contact, and go into the DETAILS of your settings of it on your messages app. Then select Notifications. Then select Silent.

This way, you don't need to block these messages (which is a good thing to still receive, I feel), but they will come in with no sound, but will be visual.

Rowdy1212
Good Citizen / Bon Citoyen

Thanks! I was not aware of this!  Excellent!