Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account has been suspended because of insufficient funds but I’m on Autopay and I received a text saying my payment went through already for the month. What can be done to fix this? I have been two days without my phone working already!
I cant connect to the network to use my data when i am outside the WiFi area. I have shut off my cell and taken out the SIM CARD. Still not working. Bills are paid. Using same phone for 1 1/2 years. I have also tried the APN...all looks ok on that f...
I'm trying to reactivate my account after I lost then found my phone. Was on autopay. Trying to reactivate account but SUBMIT button is greyed out in the payment window. Tried removing credit card info and resubmitting and still not working. Tried go...
This might be helpful for new members: The PM community forum members are mostly fellow PM customers. We have no access to account information. Most active members have more knowledge and experience with Public mobile and are able to provide help/...
I'm not sure if I should start a whole new thread or not for this but what does it mean to add tags to a post? I don't understand? Could someone explain this to me? Thank you in advance.
I have just activated my Public mobile sim and would like to keep my Koodo mobile number, how do I transfer this over?
I activated my SIM card online about 12hrs+ ago. I still cannot receive calls on my cell. I transferred my number over from SpeakOut. I probably didn't enter the right SpeakOut account or PIN, so who do I follow up with? Thanks.
Years ago, I changed the email associated with my public mobile account. I still have access to the old email (thankfully). When I go to reset my password, the password reset email still goes to the old email address, even though the new email addres...
I was just discussing with another member about life and they commented, "hey make sure to clean up images in your profile, some images that have been sent through private messaging are showing up in your public images." I am posting this here to let...
Me too, though I can access my account and I have credits I still can't reactivate my service
Hi, i would like to ADD ON for a phone service. If i have any problems, I would like to talk to a person-on-the phone. Do you have this service? and how much does it cost? i would like to ADD this on. (i've been trying many times to log-in, and alway...
not reward -related
How many Voicemail messages can be stored at one time?
this month I was charge with more than my plan and more than in previous monthsin my account on Public Mobile charge doesn't appear only in my bank account
hey, i have autopay setup since day1 i used Public mobile, my service got suspended a few days ago, when i tried to log onto my self serve account to check my account status, it says unable to verify my email address, i can't even use 'forgot my pass...
my estimated payment even higher than the plan.what is wrong with the plan? the plan no long available? but didnt get notice. @CS_Agent
Hello all, I've been using Public Mobile for about a month now, my number having the new area code 672 and I've had a lot of problems since:1. Cannot call a certain toll free number: contacted Mods / Technical teams and they said it was because the t...
Starting from today every time I try to text sms to translink 33333 for next bus schedule I get an error 38 code saying public mobile cannot send to that number. I have already restarted my phone and still getting the same error. I'm in Vancouver. An...
After entering the wrong password for a few times I am locked out of my self-serve account, where can I contact Public Mobile to get access again?
FYIShortly after midnight ET this morning, my loyalty reward on my self-serve overview page jumped up to $2 even my anniversary date is 10 days away. On my next renewal, my plan will be another $1 cheaper. Easy reward for doing nothing. Okay, just ...
1.How can I trace all my sent out text messages on my History site? I see only Incoming SMS , In- and Outgoing Calls, Web. 2.Which usage is meant under Web?
Has anyone else been experiencing a sluggish Public Mobile Community website? I swear while pages are loading the site grinds to a halt and sometimes when I start typing the text does not appear almost till I stop typing. I know this to only be on th...
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