Christmas one gig bonus

[happy4adeal]

Hi, I have yet to receive the 1 gig data bonus offered at Christmas. You had to reply YES to Public Mobile's text to get the offer.  Any suggestions?

[softech]

@happy4adeal   did you check your MY Account's My Data & Add-ons?   you should see 2 lines like these:

2GB one-time data bonus
500 one-time Int'l LD bonus

But if you really never got it, you can try to open a ticket with PM.  It might be too late, but you can try.  Provide a pictures to show them you did reply the text.  (sorry, if you didn't reply the text, then you won't get it)

To contact PM Support:

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[esjliv · Accepted solution]

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@happy4adeal wrote:

Hi, Answered yet to the text at Christmas for a bonus 1 gig data but never did receive any bonus data? Any suggestions?

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@happy4adeal  - are you sure?? Have you been checking your Self Serve account all December and early January?

If you know definitely, then ask CSA about it. But it is going on 6 weeks now, where it should have been inquired about then...

CSA contact methods:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent