Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Got a plan who was supposed to get me 20GB internet data, and once paid, it says 15GB
I've recently had trouble logging into my account. I get page no longer exists message. I reset my password and now I have a different page error that says message unauthorized. What is going on? I want to add data.
I would like to be reoffered 15gb for $40 is there anyway that I can get a text containing this offer?
I know Public Mobile does not provide roaming in Mexico. So, what are the alternatives? I need a working phone on arrival at the airport in Mex, so do I pick up another plan here for a couple of months while we are there? Can I buy a burner with Mexi...
How do I get my sim card issue resolved? I tried the sim in 3 different phones (2 android and 1 iPhone) no dice.
I was on a basic $15/m plan. I moved, and had to get wifi. I was told I had to upgrade my account which I did to the $35/m plan that was recommended. When I tried to activate hotspot I was told to contact Telus. After being on hold for mmore than an...
I am on a 4g data plan and my speeds vary between 4 to 8 mbps.Is this the extent of 4g.speed.Note: readings were taken in a variety of geographical locations with same results.
hi everyone,Anyone know the process after order the CPO phone online from PM phone section? I got the email of ordered confirmed, and PM already charge on my credit card. Here are the question i have:41. Will i get a second email when my CPO phone is...
Hi folks! My mother forgot the email associated with her account and is struggling to log into her account. How can I go about figuring this out
I'm trying to register an account and activate a sim card. I've tried 3 credit cards and all give the error "(We were not able to process your payment. Make sure all information is correct or try again with a different card)" Is this normal? How do I...
I need to cancel service and need a refund as I don’t need the service no more as I am with different company
New here and need some help. I just signed to Public Mobile and I wanted to get the $30 Bill Credit when you purchase any phone. I logged into my account and do not see an option to buy a new phone. I went to the website and tried ordering a new phon...
How do I change email address on self serve account?
An ongoing issue ever since I started using pm, sometimes a card works while another doesn't. Very frustrating! Don't have issues with any other payments to any other retailer or subscription, etc. C'mon, it's not rocket science!
Hi, changed my plan from 3G to 4G, 15GB, $40. Apparently have to wait 48-72 hours. But the status bar of my phone already shows it is connected to 4G. Why then the data speed is bwn 0 - 3mbps? My son got the same plan over a week ago but his data s...
Hi everyone, it's been a while since I have been able to login to my account. Anyone have the same problem? Any solutions? I have tried google, chrome, bing... Refreshing, incognito tab, switching devices..... Nothing.
You'd think that a service not working request would get top priority for a CS-Agent to respond. I've been waiting a little over 24 hours and still nothing. Obviously, customer satisfaction is not #1 on their list. Hopefully there won't be any troubl...
Hello , I tried dialing out and it’s telling called failed I believe my phone has been blacklisted on your network please can you assist
I received a text message from public service saying you can get 15 GB data on your account. And still nothing showing at the account for the new offer.
I subscribed for the 45 dollars plan. I’m checking my phone now and I see a 10 dollar plan instead with the rest of my money on the account. This isn’t what I signed up for. Please adjust to the 45 dollars plan. Thank you. Unbelievable. I think it’s ...
Renewed my plan and phone is not working tried turning phone on and off multiple times
Hello Team, In my account, I can see 500 mins500 Canada Wide Long Distance Minutes BonusCurrent Plan Cycle: 1/1417 mins leftWhen I am trying to make a long-distance call It says your minutes are used can you please help me? Thank you!
Hi, Could someone please help me cancel this order? I have been trying to submit a ticket but it's not working. ThanksRichard
