Community

Resolved! sim swap

i have new sim so i want to transfer account and old number..any help on how it should be done?

Resolved! Number change

My phone service stopped working after I did a number change. 

Resolved! No service

Anyone aware of any issues in Kawartha Lakes area of Ontario?

Resolved! 'In-between' plans?

My brother has referred me but he happens to be on a 2GB plan for $30/mo that is no longer available. Is there any chance of still getting on that if he is referring me? 1GB is too little for me and I 'd rather not bump up to $35 if I can help it. An...

Resolved! Porting New Number in and Old Number Out

Hi All, I'm looking to 1) Switch my phone number to a new one2) Transfer my current phone number to a family member What's the best way to do this so that I can retain my current plan and rewards?

Resolved! I have over 1500 Canada wide minutes on my plan but was charged for 2calls to BC. Why?

Resolved! Number not recognized by many services

Both my partner and I got PM sims same time with similar number (672). It's been a year since we got the sims and still many services (Eg: Uber, Banks) doesn't accept both our phone numbers as valid number when entered in their web/app form. May be o...

Resolved! Porting to Telus while Suspended?

I know when you are under the Suspended 90 Day Period your Public Mobile Prepaid number won't port over to an Provider. Now I heard from a Public Mobile Moderate that your number can indeed port over under the 90 Day Period if it's going to Telus Mob...

Resolved! Wife's Phone stopped working

Both wife and I have PM phones.  Her's today won't dial out. It suddenly says it needs payment. I was on auto pay for both phones.  I tried to log into her account but it asks what her favorite activity was in high school... that was 60 years ago!  W...

Resolved! Reactivating expired phone number

Hello.    How can we reactivate an expired phone number please.  It was deactivated du to an expired credit card

Resolved! Data usage

I'm new to PM and still trying to figure out everything. Since my data is limited, I have it turned off while at home and use only wifi.  However, my account shows a minimal amount of Web usage every day.  Does anyone know why that would happen?

Resolved! data not working

my data stopped working yesterday. Yes, I have lots of data left in account so that is not the problem. I have not made any changes to my cellphone settings