Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On my account page it says l have used .24 GB of my allotted 20 GB but on my phone it says l have used 2.7 GB. So which one is correct and why the 2 different figures?
I made a purchase of 2 cellphones, I didn't receive any email confirmation, but the money for them was taken.
My data is being used even though my phone is physically turned off
Unable to purchase roaming from either phone or website.
Trying to up my data plan???
Last night I was able to receive a text message. This morning, I cannot make a phone call or send text message. I tried logging into my account and it said the page has expired. Could someone please help?
I have set my password and then the system sends me a message saying it will send me a code to my email address. This never happens I have not gotten the codes sent to my email?
Forgot to add promo code. Can I add promo code after activation?
Hi guys, I got this message from public mobile: ""Public Mobile: Your 2GB bonus one-time data add-on and your 500 international long-distance bonus minutes one-time add-on has been added to your account. The data and the minutes will remain on your a...
Hi I opted for the $40 plan on renewal date that comes with 15GB data from $45 6GB plan. My credit card is being charged a lower fee (around $44 with taxes), however on my online account it still shows that I am on the $45 6 GB plan. I am not sure wh...
Does the add-on take into affect the moment you redeem it? Or is there a waiting period?
How to transfer public mobile number to Telus mobility
I am using the $20 off for 15 months promo that was available on Black Friday. The $20 added to my account and then taken off again three times in December. Has anyone else had this happen?
Everytime I go to the login page, I put in my email and password, click login, and, i'm greeted with an error message that reads "the page you're trying to access has expired." If this isn't fixed, I guess I'll notify my credit card company to put a ...
Last month I change my plan from $40-15G back to &15basic plan and start this month (Dec,15) but now I check my account still changing me$40 no change? Why?
I'm not happy that public decided I need to verify myself from a computer I have used for time. No option to send code to sms and I haven't used the email in a long time and as a result I'm also locked out of that account as well. Is there anything I...
@help I did replied the YES2 two weeks ago but I've ot seen the add-on minutes in my account related toHoliday spirit and holidaysavings under more and merrier offered.
As per the title. Thanks in advance.
I wonder if anyone else is experiencing this. It is the first time that I have ever been dissatisfied with Public Mobile and or Telus.My data used to work perfect when I was visiting my father in rural area. Rain or shine. Snow or fog. I have been he...
I'm not sure how to make a ticket to reverse the add on mix up? I'm new here
I am new to public mobile and looking for some information.When I sign in, it says my account is active. But, for some strange reason Ican not call out or receive calls and it says on my phone that I don't have a simcard. Do I have to activate my SIM...
Hello, I am trying to Activate a New Sim after Losing my Previous Sim Card. I have bought the new sim card but cant get instructions to complete the activation and I want to keep ,my previous number, anybody with ideas is so much appreciated
I've forgotten my password, and tried to reset it, but when asking for a new password it gives an error."There was an error resetting your password. Please try again later"I've tried several different passwords, and all the check marks are green, but...
I changed my plan to 4G but on my phone it still shows 3G and it’s been a couple months now will it change to 4G?
Phone will not let me sign in without a PUK number? HELP
I got a new plan from Koodo, but I could not transfer my number at the store because their system was down. They gave me a temporary number and told me to call Koodo later and transfer my number from public mobile. My plan with Public mobile is paid ...
Hi, I want to ask about my old sim-card first. I used Public Mobile with this sim card and stopped using the plan because of going back to my home country.Now, I want to use my old sim-card. Can my sim card be used again? Second one is My account was...
Can not switch plans and Simon is no help
