Who can I contact for a wrong billing?

[timchoy711]

The latest charge to my account today seems wrong. Who can I contact to investigate?

[Dunkman]

@timchoy711 

If you feel comfortable, you can screenshot your payment history page and ask your billing question.  Public mobile does occasional make a billing error, but usually is correct.  Don't forget that you will have to pay taxes above the plan fee.

If there is indeed an error, you will need to contact CSA.  

[timchoy711]

Thanks for your help. I have now submitted a ticket. Really appreciate it.

[softech · Accepted solution]

@timchoy711  was it a duplicated charge showing on Credit card?

 If so, any chance one of them is a pending charge only?

Or what exactly was the problem?

If you need to engage PM support,  Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there