Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, my bill of this month (due Feb 13) show the wrong rewards of refer-to-a-friend, since the number of this rewards for next payment remains the same as the right one. Please help to fix it. thanks! Also, there was no more SMS statement about the re...
New to this network but I can’t recieve incoming call.I tried trouble shooting but not helpful I am a little frustrated with the network
Status says activated but phone says no service
How do I change my plan
Big delay in texts and pictures coming and going from my phone and my wife's. This is a serious issue for us. My wife's mother is hearing impaired and if she text with and emergency and We don't recieved it, that could be a life or death situation.
hello all, I haven’t been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the pho...
I paid for roaming while in Florida and NY- couldn't get any service. Has anyone else had this problem?
how do I change my plan
* purchased 3 vouchers from superstore yesterday to total $35. * called 611 to make payments as I do every month. would not accept pins* so went to website and added vouchers using pin numbers. seemed to accept but did not add any money to account.*...
i accidentally locked my phone, it asks PUK code now. the SIM card i bought does not have PUK code, so i ask SiMON here to get my PUK code, SiMON sends a link, and ask me to submit a ticket, but in order to submit a ticket, i have to log in community...
How do I switch from an old card to a new one
Looking to add the US Roam - Talk Txt 3 GB Data on my 3G network phone. Will my phone work in the states in light of the fact that some providers have shut down their 3G networks? Or, do I need to change to a 4G network plan?
I have unlimited calling and texting in the US on my regular plan. I am travelling to the US for two months. Do I just need to buy US data every 15 days to be completely covered while visiting there?
I have 1 GB add on data shown on my profile. How do I activate /use it.
Hi I am using the public mobile from long time, how i can get my account details
Hey, I recently joined Public Mobile, when I was creating an account online I mistakenly entered wrong email address, and now I don’t have access to my access to my account. I am hoping to recover it as soon as possible.
Why can't I reset my password on everything but just keeps saying the same thing now it says I've exceeded the amount of tries
I went on vacation, bought a new Sim Card with a new number and used the phone with the new Sim Card for 2 weeks. I was going to re-insert my Public Mobile card when I got home, but my luggage (and the Public Mobile Sim card) is lost. I bought a new ...
Hello, I just bought a new public mobile and I was trying to transfer my phone number from Koodo Mobile to public Mobile but after I completed everything it showed that there is an error. I've attached down here what is appearing. Any help will be ap...
I purchased the wrong add on. Instead of the US data I wanted the Canada one.
For some reason, I moved to another carrier months ago. Now I want to move back to PM. I still have the original SIM card, can I reuse it or do I have to buy a new SIM card? Thanks!
I am in Arizona. Every time I try to buy US Roaming & Data the system fails to complete the transaction. This is the third time in as many months. I need to put in a ticket. There is money in my account and there is a credit card number that Public M...
Trying to register and transfer a number. Go through all the forms but last step always fails with Error Code: 821. PLEASE HELP!
Good day and thanks in advance for any assistance. I am hoping to find out if Galaxy A5, 2G network will operate with Public Mobile. I've checked extensively with the phones imei number and it clearly stated 3G or 4G, but the clincher is that my so...
I'm paying for 4G but my phone says LTE all the time and I can't make calls in certain parts of my work camp?
Hi, I am having all kinds of issues with my device and service. When trying to create a ticket, the system does not accept my username or Pin, however it works to log in... tried changing my pin in account settings, and still won't accept it for crea...
Hello. My husband and I registered an account and number as a gift for my mother-in-law; which we pay for each month. Unfortunately, I cannot remember the exact credentials I used to open this online account and I need to update the payment informati...
reset the password but new one doesn't work. Tried multiple times. Not typos. Note: couldn't use email password reset, used cell number reset Help!
I am trying to register my new PM SIM - and port a number form DCI telecom. After the first step registration process gets stuck at identifying the number a want to port. The chat bot is useless solving this. Finally I figured out how to and sent an ...
Hello,I have 2 phone numbers on my account and need to buy a long distance US plan, but only for one phone number. When I go to add on I’m not sure what number it is covering or is it covering both?Appreciate any help with this.Thanks, Steve
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