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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trouble activating eSIM and getting service

I just swtiched to Public Mobile and cannot access service

cant update card your site is so bad!!!!!!!!

violation of terms of service

Resolved! My partner account is self-serve account is locked

My partner Public mobile phone 647-xxx-xxxx. Her self serve account xxxxxxxxxxx is locked, because of too many attempt to login last night trying to login to purchase the US roaming add-on. And she can't login to the community to send a message to ...

Very Slow website

Why is public mobile website so slow, it takes for ever to make changes on Public mobile website.Why don't Public Mobile have a plan with 4 GB or 5 GB.All plans are 1 GB or 20 GB's or more

Resolved! Voice Mail while in the US without an add-on

Hi all,Both my wife and I are PM customers. Both of us crossed the border for a short stint and did not purchase an Add-on, thinking that all calls would go to voice mail while we were gone. A few people told us that they tried to call to leave messa...

Points System

This new point is confusing.I’m not receiving as much points as I should. I’ve been with PublicMobile for 4 years now (2019). I referred 3 people who are still active. I have autopay which should give $2 off/month. With the old reward I know I would ...

Phone Hacked

Yesterday a message popped up on my iPhone indicating that a device had been added to my iCloud account and if that I did not add the device, I should delete it.I found that it was another iPhone which did not belong to me, so I deleted it.Then a mes...

UK calls.and texts

I'm going to England & Scotland and plan to get a prepaid SIM card while there. Will I be able to use calling or texting with my phone number?

Porting in number from Virgin

Hi, I signed up with Pubic Mobile 2 weeks ago and I transferred the number I previously had with Virgin. Can you confirm that the number has been successfully ported over to Public Mobile?My problem is I can call out but people cannot call or text m...

Resolved! Why am I getting, "Email Address and Password do not match"???

When I use a computer, I get this every time. Then I enter the SAME password a second time and I get in! Is this happening to anyone else? Any solution, folks?

Lost of SIM

Lost my sim card so can't receive the verification code even I have already purchased a new SIM, there's no way to contact anyone can someone please help?

Can’t hear calls and they can’t hear me

Just set up my SIM card today.texing is working perfectly however when I call, the call goes through but they can’t hear me and I can’t hear them. Also, on my iPhone the speaker option is blacked out so I can’t use speaker phone. Also having issues w...

@cs_agent

Need to talk to an agent asap. Double charged

Activation

We signed up September 4 paid 3months then when I downloaded the app it said my phone could not do esim. So I ordered a sim card we received the card on the 12th put in the phone would not activate. Went back to the app and could not get past the mes...

Resolved! need new esim transfer

esim transfer did not go through with my previous carrier and will need to request another transfer.

Resolved! Missed payment help!!

Hello! I have been with Public mobile for years. I just got a new credit card as my previous one expired. I had not yet added the updated info to Public mobile. I got a text today saying my services have been suspended as my payment did not go throug...

Resolved! Access to my account

I lost my phone and eversafe cannot send a 6 digit code to me because I no longer have the phone. I want to register a new sim and a different phone to my account but cannot access my account to do it. Eversafe does not provide an opportunity to requ...

Resolved! Data add on

I just bought a data add on thinking it wouldn't expire since I remember using a data add on previously that I used for many months...But it looks like this one expires in 30days! I definitely won't use it all in 30 days. Is this a new thing that the...

Resolved! Need a refund

Hello, I just purchased a plan with e-sim ,but apparently my phone is not e-sim compatible .I need either a physical sim card, or a refund.thank you

Resolved! Please reset my voicemail password

I tied going via voicemail and via web interface. None worked.Thanks

Cant get sms texts or calls I have iphone

I cant contact support and I can't receive sms texts or calls from android users. And when I try and contact support says errors codes. Not sure what to do about this?

Resolved! How.to register my RV cell booster

How do I register my Surecall Fusion2go 3.0 RV booster with public mobile

U.S. add-on

So I bought phone service for the U.S. I’m in North Carolina and can’t seem to make a call…and when I do it disconnects me or directs me to another caller? Can I get some help thanks

Resolved! iMessage Not Working

I recently switched to Public Mobile. Even when myself and another person both have iPhones and are connected to wifi, I can not send or receive iMessages from certain people, but for others I can.

Resolved! Lost Phone Service!!!

Hi there, I received a notification this morning saying that my phone plan did not renew despite me having more than sufficient funds in my account. Every time I try to access my account, it keeps prompting me to select a subscription and add a SIM c...

Resolved! Transfer to eSIm

I was wondering, how do you no when the transfer from your old carrier to an eSIM is complete?

Resolved! Texts

I can’t receive some texts for example Service Canada to verify my account but I can receive family texts please help

How to change APN settings on iphone

I recently went to the states and was not able to use cellular data even though I purchased a us data plan. In my research, it was suggested by public mobile to change the cellular data APN. I followed the instructions but on my phone I am not able t...

I made with some strange things

Firstly, when I made a phone call, the call time in the call history is longer than the real time I phoned.secondly, the phone automatically call someone, but I didn’t know it. The call time is recorded.so I have run out of my call time very soon bec...

Transfering numebr issues

I have already responded to the previous provider to authorize the transfer request and have put in the new sim card into my iphone. I also got a message from Public Mobile saying there was trouble transferring my number because I enterend an incorre...

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