need support

[Hate1]

no service. Unable to login to put in details.

[Hate1]

what a waste of my time. I do not sit whole day on my computer

[hTideGnow]

HI @Hate1 

wait an hour and try  use Incognito/private/secret mode on your browser to reset password and re-login My Account to confirm again

if same, please submit ticket with agent as my reply above

[Hate1]

Error " email and passwords do not match."

[hTideGnow · Accepted solution]

HI @Hate1 

what error you got when you login ?

was that you just cannot receive the 2FA code because you don't have service?  When you are ask to enter the 2FA code, click Didn't receive the code and then click Send email

if you still cannot login, support agent can help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

[Handy1]

@Hate1 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437