[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Samsung S20 suddenly not receiving calls or texts
I have an S20 that has suddenly stopped receiving calls or texts. It's been functional for several months. I can make calls and texts no problem though.I swapped the SIM card in the phone and was able to receive calls and texts on the phone.This lead...
Account hack
My account email for my other account was changed.. how can I get it back. As I am also not getting codes sent to my phone. @CS_Agent
New hookup
Just purchased the Sim yesterday and did everything I’m supposed to do we did not receive a temporary number as we are trying to transfer a number that we had from our Rogers account before. We are not receiving any incoming calls as of yet and this ...
Switching my service to public mobile
How do I talk to an agent if I’m having trouble switching over?
Resolved! No incoming calls or texts, outgoing & mobile data working
Trying to help a friend with connection problems. Samsung Galaxy A8, long time PM customer. MontrealIncoming calls go straight to vmail, incoming texts disappear. Outgoing calls and texts are working. Mobile data is working. Her husband is also on P...
Resolved! International Minutes Add-On
Hello:I purchased 300 minutes International Long Distance quite a while ago, and I can not call internationally and the minutes are not activating to my account.Please advise.Thanks for help
90 day subscription option
Will not give me a 90 day subscriptopn option only a 30 day
Esim
If ever i change my SIM to esim do i retain the same phone number?
add on not working
I added on call minutes and changed my account and was charged Feb 15th. It shows 492 minutes on my account left but I cannot make a call.
Resolved! Community rewards
Hi! Anybody know when are community rewards posted in general? I know it used to be around the 8th-10th of the following month... But for example I see no post about January's community rewards. Are they still being announced? If I made it in the top...
Resolved! New plan
Hi everyone,Please check your subscription options in your account/app I just got offered 100GB of data for $55.00 per month no USA CANADA ONLY!!
I would like to have data support
I have used to public mobile long time, but I usually work out so I need to data 20 Gps/month/30$. I hope agent to help .' edited by computergeek541: unrelated to the "Community" category
Can't get access to my account
I'm using my husband's account because I can't get access to my account and the only way to find help is to log in to my account.I tried to log in to my account and had to create a new password for Ever safe. I did that and also changed the email ad...
my wife can't receive calls or text so she can't connect to her account
my wife can't receive calls or text so she can't connect to her account al day.Can't get support either...help....about to complaint formally
Resolved! Trying to open a ticket to resolve a problem
OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. Every time i try to submit a ticket i get this error message
Community
I have problems with internet service and calls ....Does anyone know something
A La carte us data not working
I purchased the 15 day US add on plan - used all my data before heading home so I added an ala carte 3 GB which has been charged to my credit card and shows up on my account however I am not able to use the data. It’s as if I am not connected. I tri...
Resolved! How can I put my plan on hold
Port out my number
Hi,Please help me to port out my number to Roger, I have my account number but it doesn't work
Unable to receive calls
I am unable to receive calls from anyone and unable to text some people
Turn off all roaming.
I was able to turn off call/data roaming when near US border from previous provider. Can I with PM?
Promotion Details
I have two questions on the following promotionQuestion 1 - The last bullet point says earn $2/month in points value. I am not currently on the Public points system. Currently I received a $3/month credit and $2/month autopay credit. If I take this o...
Auto apply $15 bill credit reward?? how??
I've been a subscriber under the old rewards system where every month the bill credit auto applied.I can't for the life of me figure out this new (ahem) and "improved" rewards system.... it appears there is only one bill credit reward, and it is NOT ...
Plan not activated - Payment I made is pending
Hello, 2 weeks ago I filled out the form to establish a new subscription. After reaching step 3(payment), I got a message saying that there is a problem with my account. However, the payment was processed (I confirmed it with my bank). I paid for it ...
Suspicious Envelope
Today, I have received a suspicious envelope with TELUS KOODO and Public logos on them. When I grabbed the envelope from my mailbox, I noticed that it was slightly ripped in the back. When I opened the envelope, there was a blank piece of paper wit...
Texts troubles
Not receiving texts or phone calls. Tried everything to fix it but no go
Changing my plan to a plan that says it requires new activation only
Hello,I was going to move my service from Public to freedom mobile where I can get 20GB of Can / US data and unlimited voice for 29 / month ( https://www.freedommobile.ca/en-CA/special-offers ). Then I saw that Public mobile had an offer for 30gb of...
Promo data with expiry
Got this sms:"Public Mobile here. To thank you for being a loyal subscriber, we added an extra 1GB of data to your account for free. You don't have to do anything - other than enjoy the extra data that is. We've already added the free data to your ac...
Resolved! Need help Porting number from Rogers
I need a customer support agent because my phone number did not transfer and I need help porting my number from Rogers. I replied YES to the Rogers prompt but it is still not ported.
IMEI Checker
Is there no longer an IMEI Checker? The site lists one but you get a "404" screen. Can someone direct me in how I check a phone I'm looking at purchasing that the IMEI number is good?Many thanksJim
