Community

3G phaseout requires VoLTE?

Hi,Do I understand correctly that after PM eliminates 3G only short list of devices for which PM supports VoLTE would be able to make and receive calls?Calls can't be placed over 5G network right now?What are now expectations of when 3G phaseout happ...

Dropped calls due to Telus Cell Towers use in my area a possibility?

We have two cell phones that are used on Public Mobile - one is a Samsung S20 FE and one is a fairly new iPhone - both are used by Public Mobile accounts/customersBoth mobile phones experience numerous dropped calls especially in our home.Telus has s...

5G compabile devices

Hi,does someone have full list of 5G compatible devices that would work in PM network?I checked VoLTE list - it's not exactly what I'm looking for.Thank you.

Account activation

Hi,I have been trying to get my account activated since Black Friday signed up for the 40GB Data at 5G for $34.Every time I login to public mobile site it display the option for continue activation even though it had gotten to the point where the app...

My voicemail access number was deleted from my phone... How do I set it up again? What is the number

Public Mobile eSIM not working

I got the 40 GB 5G plan with an eSIM for $34 last night. Payment went through and I hit YES  for transferring my number from the previous handler into Public Mobile. I restarted my phone thrice already. For some reason, 14 hours later, the eSIM doesn...

Upgrading plan

I was going to upgrade my plan but I had a promotion attached to my account for $20 off for 15 months with still time remaining on it. Wondering if I were to change my plan to a plan that is the same price just more data would that $20 off still cont...

Subscription not activated

I am stuck at step 6. It shows subscription not activated. Can somebody help me?@CS_Agent 

Phone cannot connect to 5g at all

Got a 5g plan two days ago and finally got ported over. After the port was able to 5g network but as time went on, it was flipping back to lte quite often. Now the phone won't connect to 5g at all despite the fact that my settings on my s21 ultra is ...

PM Rewards - pre 2022 points program

Hello:My wife has a very basic plan because she hardly ever uses her cell phone. She pays $15/month but she is charged only $11 because she get a total of $4 credit every month. She is still on the pre 2022 Rewards perks.My question is this: if she d...

Old PM number back

Good morning everyone,I'm with public mobile over 4 years now but because the issue, I missed my payment. they cancelled my subscription so I order a new SIM in hope I will be able to get my number back (I have everything tide to it).But I'm now in n...

No sms or voice calls since porting my number

I recently signed up a new account with PM and ported my number. Since then sms texts and voice calls have not been coming through. PM sent me a message saying that i had entered an incorrect ESN/MEID. I have tried contacting @CS_agents but no one ha...

Overcharged

Its seems like I should be charged $94.92 but I was charged $100.57. Can this be explained please. Is this an error. Did my plan go up in price?

$34 - 40gb plan a SCAM

Is this a hoax/scam.  I go to register, buy a sim card and it tells me after I register and pay that it is not available in my province.  I am very discouraged with Public Mobile.  Fool me once shame on you....

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Urgent no cell service

@CS_AgentNew customer here. I had purchased a subscription yesterday, transferred my Koodo number to PM and while setting up esim on my iPhone 13, esim failed to activate. This was unusual because I had setup esim on another iPhone 13 and a google pi...

Payment

I want to subscribe to my account 

No service! Can't contact anyone !

My service just stopped working. Says I only have emergency calls. Bill is paid, reset phone, did airplane mode, have done everything I can't think of need help asap! This is absolutely unbelievable. I live in a small town with no way to go to an act...

Refund

How long does customer support agent take to respond for refund?   I’ve submitted a request already through private messages on Sunday.  My credit card has 4 transactions on it for one subscription from Black Friday offers.  

Service not working

…. And because of this issue, when I try to login to my account, I get a message to verify my account and an OTP code sent to the new number which has no service. So I cannot receive the code nor do they provide me with any other option like email to...

New service not working

Hi I need help. I successfully subscribed to the 40$ 50GB plan yesterday and in the process of my eSIM activation which was automatically being done on my device( which is eSIM compatible), I got an error message on my device that said eSIM encounter...

LET’S COMPLETE YOUR ACTIVATION.

hi, I am still deciding on what to purchase and even if I want to buy a plan with PM.   I was looking around and somehow while looking added a plan to my shopping cart.   I can't get rid of it and everytime I sign on now I have to choose between LET’...

please help me for Port in problem

I tried to activate the new SIM card last Saturday morning and port in the old number from the virgin for my son, so far it still doesn't work. I tested it in two phones, both said no sim. It seems the sim card is damaged. so i bought second sim card...

Activation from esim to physical sim

Hi all,    I got in on the Black Friday deals. Like most, I checked my IMEI number on the site for esim compatibility and it said my phone was compatible with esim (Samsung S20 Ultra). I went ahead and purchased the plan with esim activation. Upon ac...