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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Pre pay plans

I have a new sim and it’s for a prepay plan for one of my kids. However when I go online to activate it they want me to sign up for a plan.

Phone number change

I changed my number (stayed with public mobile only) but I am not able to call or receive the incoming call. I can send the text message though but could not receive a text message. When my services will start?

Resolved! Requesting refund

Hello,I activated account with public mobile on 30 Dec 2022. I am not at all satisfied with their services and would like to get a complete refund as I have used only 4 days now. Thanks.

Incoming calls are not coming with IOS 15.7 and LTE. however its working with 3G

Incoming calls are not coming with IOS 15.7 and LTE. However its working with 3G. I have iphone 6s and iphone 11 and both of them have the same issue.

Resolved! Money back

I recently purchased a roaming package for talk and text in the USA as well as a data package totalling 35 dollars. I did not get to use it, there was almost no service in 3 states. I want my money back, not just poor service, almost inexistent. who ...

How did Public Mobile start out?

How did Public Mobile start out? There is not a lot of information about how the company began, why it was named Public Mobile, et cetera. The name seems to imply that it may have begun as some kind of local cooperative cellular phone serv...

Resolved! Promotion Cycle

My 2GB for 24 months promotion started on Oct 15, 2022, and now it is in the 3rd cycle, but my account shows it is in the 4th cycle. How to fix it?

Resolved! new activation

transfer from chatr to public. but how

Unable to get limited deal

The deal expires January 3rd and I ordered a sim on the 2nd. I thought that I did not need to have the sim card in hand to get the deal but that is not the case

Resolved! Promo code

I want to change my plan and avail of the additional 12GB promo. BUT how can I add those promo codes. Does it apply to new activation only?

Call not receiving

I notice since 3 weeks I am not able to receive any call I already check,clean, SIM card but I can call onlyplease help

Resolved! Toronto account - can't text from Montreal.

Have weird situation - My account with Toronto number has no problem texting from Toronto, Ontario -to Montreal ---However my phone won't text from Montreal to Toronto. My phone's setting has SMS and MMS enabled.What is wrong?

Resolved! Holiday give-away data speeds

Hello, I have 2GB giveaway from the holidays, what speed is this data? I currently have a 4G speed plan. Or is the giveaway always 3G speed?Thanks!

Resolved! Need Help

I cannot receive incoming calls and my previous provider (Freedom) continue to bill me stating I have not cancelled my plan. Can someone please help! p.s. it would be nice if there was a customer service # we could call and speak to a live agent to h...

Resolved! question

how to know my pin #

Resolved! toronto

i ordered an iphone from here yesterday. the money was taken out of my account but i have not received a receipt or notice that this was placed and paid

YOU WON'T ACCEPT MY CREDIT CARDS

I HAVE ALREADY PURCHASED SIM CARD FROM YOU . i HAVE COMPLETED EVERYTHING RIGHT YUP TO PAYMENT AND YOU WON'T ACCEPT EITHER OF THE CARDS THAT I HAVE. I HAVE HAD NO PROBLEMS WITH ANY OTHER COMPANY ACCEPTING MY PAYMENTS. i AM BEYOND FRUSTRATED WITH YO...

Account suspended

my account was due on the 24 th I paid on the 28th and I still can not call or receive calls. It also says my account is suspended but I have a $20. Balance. What do I do to activate so I can make calls? Thank you

Resolved! Account Number

Hi I need help getting my account number but I have no access to my online account.

Resolved! Account

I want to add some data to my plan how do I make a self serve account?

need help switching back to rewards from points

I had noticed my account has been switched to the points system and would like to switch back to rewards.I had signed up for the 15g 40$ plan and noticed it has been switched to points. I had just canceled the switch and would like to go back to rewa...

Resolved! "sign in to public mobile" prompt on phone

i got this prompt that pop up asking me to sign into public mobile network but that prompt usually only shows up when trying to connect to like tim hortons wifi and u gotta sign in. i got a msg saying i used 100% of data in my plan but i have a data...

Resolved! Redeem the points

Hi, how can I redeem the public points for my bill? thank you for your kind support

Data?

I have two places here I have 2 Gs of data to spend. How might I do that, cuz I don’t understand data.

Forgot log in info

Resolved! My cell phone service did not renew for January 2023.

I would like to know why my mobile service is not on. I would like my account number information , so to know what steps to take. A customer service representative would be nice to communicate with, so to fix this situation.

Resolved! Forgot my email and password, can’t sign in

Resolved! Having trouble logging in

I have a different account with an active plan and I am having trouble logging in even after putting the correct email address and password. It says “Error logging in”. Then I tried to reset password through my registered email but I didn’t receive a...

Resolved! Long distance add on

If you change plans do you loose your purchased long distance add on's

Resolved! Unable to log in

I have 2 accounts and 2 different phone numbers. One account I can log in with no problems. The other account, that I need to update payment info, is not letting me log on. What could be the problem? Seems the account is still active as I can receive...

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