Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
hi everyone,I've been on PM with my oneplus nord10 for a couple of years but it just kicked the bucket. I've looked in the community and it seems like some people have had some issue connecting it to PM. Do you know if it is fairly easy now to connec...
I am trying to activate a new account. I found the instructions confusing, made a mistake and now need a new esim. I don't think it's fair to ask me to paid $5 for a replacement since I am having trouble with your software in the first hour I am your...
"I'm having problems activating my eSIM. My eSIM could not be activated and I was asked to ask for support. Could you please help re-port my account? Thank you"
Trying to port 2 numbers to Public from bell and both numbers received these having trouble transferring your number ...." wait overnight and both of the bell accounts hasn't been closed, which means transfer is not yet succeeded. No one call as th...
I have added the Canada/US plan and wondering if I need to turn roaming on while I’m in the US for it to work or if it works without roaming on if I have a Canada/US plan?
Hi, I have tried to update my expiring credit card multiple times over multiple days.Error Sorry, we’re not able to process this request at this time. Please try again later.Help!
Public Mobile needs to send a request to Bell to port in my cell number. I requested earlier today, but there was a problem with an earlier request on Wednesday with a different carrier. I have resolved that but they said Public Mobile needs to requ...
HiAn amount of $31.5 was auto debited on Dec.22, 2023 for my account. But I moved over from Public Mobile to another service provider on Dec.28, 2023. Prorating for only 6 days of subscription from Dec.22 to Dec.28, would request you to refund for th...
Hello. My daughter rec3ived 3 calls at 535 and 536. The last call was answered and she received a threat. There was no caller ID. I need to know the number this call came from to contact RCMP
Hi all,I have my account set up to change to a new plan subscription once my current one ends in March. I may need to have it changed sooner but don't see an option to do that on my account and can only cancel the new subscription. I also do not see ...
I want to change my subscription to a plan where I can use my data in the US , but it looks like those plans are only available when activating a new account?
Public mobile charged my credit card this morning for Feb 25 to March 25th. I switched to a different provider today on Feb 24th. Is there anyway to get refunded for this month since I used 0 days?
My i phone 6 will not download the qr code or the public mobile app because it has an IOS of 12.5.7 and need an IOS of 13.0 but that IOS will not download onto my phone. I have a public mobile sim card and have paid for my subscription. My wife has ...
I just signed up for 90-day plan that I pay $102 every 90 days and go 150GB CAN Data on Feb 12, 2024. The new promotion plan referred in subject is a better deal to me. I will be paying same amount every 30 days, have same amount of data but with US ...
Hello!I'd like to take advantage of the 34/50GB Canada + US plan, but I have 3 numbers I want to bring over into that plan, as well as an additional simple account.How can I do this efficiently?
Hello, Any chance I can switch to this plan please?I don’t want to port out to Freedom, and decide if I should come back as new customer?Thanks for your consideration,
Hi. I'm fairly new to PM and can't find a current answer to this.I signed up for $34 4G 60GB CAN plan last Oct for 90 days and it automatically renewed Jan 25/24. I'd like to change today to the new promo for $40 5G 75GB CAN-US plan... as i now need...
Hello everyone! I have trouble transferring my number to public mobile and am currently stuck with my temporary number. I have already paid for my public mobile subscription. The passcodes for the full access confirmation by Ever Safe doesn’t come th...
I am trying to switch my number from Fido to public. I entered my phone number to switch and fido account number. It loaded for a bit, then gave me the "SUBSCRIPTION NOT ACTIVATED" message and I cannot go back or do anything... Please help
