Community

Rewards portal down?

Hi.  I am fairly new to public mobile.  Wanted to check my rewards and I get an Oops message saying the page is not available.  Anyone else having this issue? April 24, 2023

I transferred my public mobile number to another providers

I transferred my public mobile number to another provider but I still have account balance and want to use public mobile with a new number how can I get a new number 

Need help

I can’t not get into my count have already reset password three times 

Cancel an account

Anyone know how to cancel an account I can’t get into anymore? My son lost his phone and I can’t into his email for the 2 step verification to work, I don’t want to have to get a new bank card because it’ll keep charging me for that account 

8UV8 -- Your call cannot be completed as dialled

I added 1000 minutes for calls to the US a few days ago. I tried making a call today to a friend in the States and received the above automated message. Does anyone know what the issue is? I'd appreciate any assistance you can give. Thanks! 

Email address not working

I have been trying to renew my subscription but every time I try entering my email for logging in it keeps saying incorrect email or password. I have already done a password reset. Any suggestions 

Spam Calls from China?

Anyone know how to stop these? 

If i lost or damaged my sim card, how do I activate a new one with the same number

If i lost or damaged my sim card, how do I activate a new one with the same number

Porting number issues

I ported my number from Telus to Public last night. During the sign up process everything was a success. And when I sign into my account on Public Mobile it says my account is active. But when I sign into my Telus account it also says its active. I'v...

Older PM phone number

Hello, I was using another PM phone number last year and now I got a new SIM card and a phone number was given after activation. Is it possible that I transfer my inactive phone number to my current plan and use it?

Can’t receive calls

WiFi calling

Will PB ever get WiFi calling?

promo not working

My credit card was compromised therefore my card was cancelled.  It happened to be on the day that I was billed for my phone.  My plan was on a promo, how do i reactivate with the promo applied?

Can’t access my old account

I have an account and can’t access it since my email was changed. I have since made a new account with a new number because I needed it for emergency. I want to completely delete my old account. Every time I reset the password it says error logging i...

Payment to 14 digit account number

Hello. My work is offering to pay for my phone service but their process is to pay directly to the provider via an account number i.e. they will not give me the company credit card to put into the website as auto-pay.Is there a way to pay Public Mobi...

Need to change My Account email.

The email I originally used to register with PM was hacked.No longer receive emails at that emails address Could not update My Account email address.SiMon said go to Community to start ticket. Registered withCommunity with new email address and here ...

Porting issue from Public to Koodo

Hello, Im trying to port my number from Public to koodo mobile. I no longer have access to my public sim card and cant recieve the text. Is there any support for this issue?

Samsung updated, no texting

I have a galaxy a70.Samsung rolled out an update the other day and now I have the scrolling "no network connection" at the top.  I checked....I am on my home network. I restarted...nadda Any ideas?

Question about recent charge after changing plans

Hi, I originally had the 12GB for 3mo plan and switch to the the new promotion of 15GB for $40. Mu billing cycle is on the 22 of the month, I was last charged in January 22 for three months ending on April 22When I switched plans I chose the option t...

Activate new SIM card on existing account

Trying to activate new SIM card, when I put the number in it goes onto create a new account. I already have one and want to use my same phone number

Two verification

How do I get rid of verification 

HELP, can anyone see this, HELP HELP

wow, after months of no access to PM account we get close to getting help but if you are drowning, close is NOT enough.  Go away for the weekend and they close the help thread,  its been months that NO ONE can help and get within reaching distance an...