Subscription not activated - contact support

[flash67]

How do I actually speak to someone when trying to activate a new line and its failing?

[flash67]

Still waiting for someone from support to resolve this.  I don't understand how they can provide support like this if you can't even get activated and you're already paying?

[Handy1]

@flash67  You send it right from here as your already logged into the community tap that message bubble bottom of the screen to the right  or use the direct link I or one of the other members sent you 

[flash67]

If you cant even login to your account because its stuck at trying to activate, how do you send a message from that account you're having a problem with?

[Handy1]

@flash67  To contact support use the message bubble bottom right of screen 

if that doesn’t work you can use this private message link also 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[flash67]

Physical SIM

[softech]

@flash67 are you activat8ng physical sim or eSIM?? 

if eSIM, it could be and issue with eSIM setup on your phone

But try this first 

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[kb_mv]

@flash67 There is no one to actually speak to. All service is done online. Customer service can be messaged at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437