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03-01-2024
12:55 PM
- last edited on
03-01-2024
04:10 PM
by
computergeek541
How do I actually speak to someone when trying to activate a new line and its failing?
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03-01-2024 03:49 PM
Still waiting for someone from support to resolve this. I don't understand how they can provide support like this if you can't even get activated and you're already paying?
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03-01-2024 01:04 PM - edited 03-01-2024 01:05 PM
@flash67 You send it right from here as your already logged into the community tap that message bubble bottom of the screen to the right or use the direct link I or one of the other members sent you
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03-01-2024 01:02 PM
If you cant even login to your account because its stuck at trying to activate, how do you send a message from that account you're having a problem with?
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03-01-2024 12:59 PM
@flash67 To contact support use the message bubble bottom right of screen
if that doesn’t work you can use this private message link also
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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03-01-2024 12:58 PM
Physical SIM
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03-01-2024 12:57 PM
@flash67 are you activat8ng physical sim or eSIM??
if eSIM, it could be and issue with eSIM setup on your phone
But try this first
- Click Logout on top left of the screen
- Wait 5 mins for the system to configure on the back end.
- Then log in again using the Email and Password.
- The app will then sends a code to the Email again,. Enter the code
- and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after
if that does not work, open ticket with PM support:
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03-01-2024 12:57 PM
@flash67 There is no one to actually speak to. All service is done online. Customer service can be messaged at the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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