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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15721 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26803 Views
  • 184 replies
  • 27 Bravos

Resolved! ZTE Cymbal 2

Hello, I see this flip phone for sale on PM site but it doesn't mention that it has Bluetooth and is also 4G compatible. It was mentioned on the Best Buy site that it was?  Can anyone verify this. I'm thinking all Cympal 2's are the same? Thank you. 

cagreen by Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 0 Bravos

Data use

I have been getting messages telling me that I have used up all of my data in my plan. I checked the history and I see that I have only used about 1000 MB. I purchased it an additional gigabyte to offset this and have been told it’s used up, and have...

revscott by Great Neighbour / Super Voisin
  • 321 Views
  • 3 replies
  • 0 Bravos

1GB of usage promo and data add-ons

Hi, I have noticed that when I log into my PM account I don't see the 1GB add-on that I had it since I opened my account with PM (in addition to the regular 1GB) as well as none of the data add-ons I had in the past. I was away for a month in August/...

orta by Great Neighbour / Super Voisin
  • 354 Views
  • 4 replies
  • 0 Bravos

My phone number is messed up

When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different num...

Ryan_Davies by Great Neighbour / Super Voisin
  • 351 Views
  • 4 replies
  • 0 Bravos

Resolved! email

Microsoft blocked my outlook email account while I used it abroad. It is virtually impossible to answer all the question they ask in order to get it back. For that reason a need to change my email address in my account. How can I do it? The answer pr...

spodek by Great Neighbour / Super Voisin
  • 422 Views
  • 9 replies
  • 0 Bravos

Resolved! Changing IP adress

Topic may be irrelevant. I am thinking of changing my IP address and all network settings (internet) But first I want to ask, will this mess up my mobile account with Public Mobile? 

Resolved! Old loyalty program

When someone new signs up do they automatically get put on the points or do they get an option 

Andrewbs by Good Citizen / Bon Citoyen
  • 302 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer-a-friend

When I referred a friend last week, we forgot to put in the “Refer-a-friend code”. How do I do that now, after he has already activated his card?

DianaW by Great Neighbour / Super Voisin
  • 389 Views
  • 6 replies
  • 0 Bravos

Porting

Hi I am having trouble porting my daughter's number from chatr to public mobile.

brandon1186 by Great Neighbour / Super Voisin
  • 636 Views
  • 14 replies
  • 1 Bravos

Resolved! No access on my email add

Hi, I don’t have access on my email add to get the code to access my account. 

Lovely0530 by Great Neighbour / Super Voisin
  • 265 Views
  • 5 replies
  • 0 Bravos

Missing 250mb us roaming data

Bought a $20 US Roaming package, got the qp day unlimited text and calling, but the 250mb data never showed up and my trip is over tomorrow. Connecting to Telus fine and went through all the troubleshooting / reboot phone to no avail. Husband did th...

Slowvac by Good Citizen / Bon Citoyen
  • 772 Views
  • 19 replies
  • 0 Bravos

Resolved! Upgrading to 4G and existing discounts

Right now I am on a $25.00  3G plan and I have a monthly discount of $4.00 ( $2.00 for automatic withdrawal and $2.00 loyalty. If I upgrade will I still get my $4.00 monthly discount? I find that 3G is too slow and I am hoping that 4G will be faster ...

4uChristina by Good Citizen / Bon Citoyen
  • 385 Views
  • 3 replies
  • 1 Bravos

Resolved! Re: HELP RESET MY PIN

The worst service i have ever seen in my life, not able to get hold of anyone, not able to reset pin, not able to login. And guess what these guys are autodebitting from my account every month. I call this a fraud system. Shame on you public mobile 

pallavkuls by Great Neighbour / Super Voisin
  • 467 Views
  • 8 replies
  • 0 Bravos

Resolved! Monthly invoice

I paid my account using the automatic payment using my credit card. Since it is automatic payment, it does not give me an individual monthly invoice. Is it possible to ask for my monthly individual invoice starting January 2022 since I cannot view it...

Reyrayos by Great Neighbour / Super Voisin
  • 402 Views
  • 4 replies
  • 0 Bravos

Resolved! Fiona 2GB

I deleted my promo code for the 2GB due to Fiona. Is there any way to get it back? I really need it for work. 

danarose by Good Citizen / Bon Citoyen
  • 400 Views
  • 5 replies
  • 0 Bravos

Resolved! 2GBFiona

I have four accounts I am trying to activate the free 2GB of data on. Every account says code invalid, I’m copying it right off the link that was sent to us. Any ideas?   edited by computergeek541: miscategorized, not rewward related

Lorina12_ by Good Citizen / Bon Citoyen
  • 271 Views
  • 3 replies
  • 0 Bravos

Resolved! promotion to refer a friend

I got a text message from Public Mobile that if I refer a friend by Sept 30, "we will give you and your friend a $5 credit every 30 days for up to five months" . My friend activate the SIM card on Sept 30 but she did not see this info/reward and neit...

Hua8222 by Good Citizen / Bon Citoyen
  • 494 Views
  • 10 replies
  • 0 Bravos

Resolved! FUNDUS

Where I see My FUNDUS please ???

Resolved! Intl Long distance

Hello,i was gifted those two bundles a while ago. Never used them. But now I would need to call France from Canada. Do I need to activate them or can I just call France without being charged at all. Thank you

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bob2ans by Good Citizen / Bon Citoyen
  • 270 Views
  • 2 replies
  • 0 Bravos

data usage issues

for months i get data turned on before month end then within 4 days im sent message saying ive used 75% then withing hours or a day of too its at 100% and turned off. when i look at usage im no where near limit.this time data was on on monday sept 26...

burgess0208 by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

Resolved! My account

I am unable to log in.

Kdan1 by Great Neighbour / Super Voisin
  • 444 Views
  • 4 replies
  • 0 Bravos

Resolved! Did not receive refer a friend bonus

Hi, I helped a friend activate his Sim with  Public mobile on August 29th using my referral code but have not received any texts saying the referral was successful. 

takmah by Great Neighbour / Super Voisin
  • 849 Views
  • 6 replies
  • 0 Bravos

Resolved! Log on

I can't log in to my account but can log into my rewards

Hbeau by Great Neighbour / Super Voisin
  • 345 Views
  • 4 replies
  • 0 Bravos

No data

I am not able to connect to data on my new phone, the public mobile option as a network does not appear.onky able to text or phone.

8renda-L by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 0 Bravos

Resolved! Account not reset

I paid 25 dollars for a new plan rather than waiting till October 13 because I wanted data immediately. But it looks like the service isn’t working. Plz look into it. Or refund my money

joshuasans98 by Great Neighbour / Super Voisin
  • 314 Views
  • 5 replies
  • 0 Bravos
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