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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bandwidth issues?

I've noticed that many streaming services repeatedly pause for a few seconds but sometimes more than a minute.This happens when I have a strong signal. Examples.Playing news audio.Playing me Snapchat video. How can I figure out what is wrong?

Resolved! Calling India

Thank you.I have prepaid plan.By error, I called India and ring was going..i disconnect.Is something wrong.?

Resolved! What happened to plans that included Canada/US calling??

Service

My phone will hardly receive or call for phone calls. I have full bars of service.

Resolved! US Add-On Not Updating

I bought a US Add-On, and I've been in here for 3 days. However it just keeps telling me I have 10/10 days still left and that I haven't used any of my data, which is not true. What is happening? I've definitely purchased it, as it showing up under m...

Spam

I submitted a question a few minutes ago and when I went back to see if anyone replied I found a yellow banner on it that stated "Marked as spam. If you believe this is an error, submit an abuse report.Does this mean that the question has been marked...

Problem with Account Status - Data Usage

I have a 10Gb plan. When I sign into my PM account on my mobile phone, the data usage under account status is "stuck" on 9.2 Gb used. Has been like this for weeks. When I connect my laptop using mobile hotspot and log in to PM on the laptop, I get co...

Resolved! US Data addon

I purchased 1 GB of US data for $20.00. I just received a text saying that %75 of it was used. I decided to purchase another GB but when I went to add ons my only option was 500 MB for $15.00? Is this my only option?

Resolved! Old rewards program

I want to switch my current plan to the new 4GB 4G plan. If I am still on the old rewards program will I lose those rewards when I change my plan?

Resolved! International LD

Wondering if the International LD giveaway can be used in Canada if living in Canada?Doesn't state where as the others do.Thanks

Resolved! How to add funds using self serve?

Hello. The new self serve doesn't allow me to add funds using a card anymore? only by voucher? seriously? how am i supposed to pay my bill now?

Resolved! Where is my Add-on

Hello, I purchased a 1GB add-on but doesn’t show up in my overall allotted data. Is this normal? Maybe not automatic? thanks!

Resolved! log in into my account

Hi I cannot login into my account with my computer but I can login into my rewards. I have already changed my password twice.

Puk

Resolved! Lost Phone and SIM card

Hello,I jumped into a lake with my phone and donated it to the fish.I am buying a new phone but not sure how to go about the SIM card to have the same #Do i just buy a new one from PM and link it to my account and ill get the same Phone Number? cheer...

Resolved! Puk

437xxxxxxxxxx I need the Puk please

Dispute data usage

I am disputing the data using on July 26 to July 30, 2022. I was sleeping when the data was used. I was also at the cottage for two days and left my phone at home connected to Wifi during that time. I wasn’t using data at all.

Resolved! Where to get sim card?

Went to London Drug to get a sim card today but they told me they no longer selling it.. Try another mobile store in the same mall and was told the same thingwhere can I get it now?

Customer service or lack there of

Resolved! Missing 3gB of bonus data

What do I do to get my data and the friend ref that I have been waiting for for 6months

Phone not receiving

My phone was not receiving calls from cell phones. I tried to submit a ticket but it would not accept it. I was allowed to make a private message, what a waste of time. Agents kept telling me that they were there to help but I didn't get any help....

Has anyone tried the 2GBBONUS code on the 4G plans?

Just checking to see if anyone was able to use this code to get a permanent 2GB bonus on every cycle since I can still access it online. Or does it not apply since it is 4G data. 41.25 for 6GB would be a decent plan especially when you take into acco...

LogIn Problems, Error messages, Page Expired, Page no longer accessible

Even though I can see my usage etc. I cannot upgrade to $ G because of error messages. Also, my phone cannot access internet so my u

Resolved! Transfer my current service from Public Mobile to another service provider.

I would like to transfer my current service from public mobile to another service provider. I am trying for the same for last couple of days and I didn't get any information regarding this, kindly help me to transfer my account from public mobile to ...

Resolved! Plan

I would like to upgrade my account for one month.

Resolved! Cancel Service ASAP!!!

Hello my phone was either lost or has been stolen and i need to cancel my service ASAP. I do not have access to my account email as i used the fingerprint technology to log in and do not recall the password. Please help this is a very difficult situa...

Resolved! How do I get sent a new SIM card? My SIM card is very slow.

My SIM card or something with the plan is not working. When the same SIM card is placed in my brother's phone, and vice versa, the service is very slow with my SIM card. SAME exact location. If I put my brother's SIM card into my phone, the speed and...

Resolved! error in data usage

309.63 mb of data usage at 1:26 am on July 26 2022 appears in my data usage history , however I was asleep and did not use the phone at that time. Furthermore when I am at home my phone connects to my home internet service. how can I get credited thi...

Resolved! My usage is incorrect

My plan cycle is july 30 - august 29. It is only july 31 and the website is showing u have already used 8.5 Gigs but when i click on usage it says 1.95 gigs and 15.50 megs… can someone fix my reported usage, Please and Thank you!

Resolved! renewel

hi! i paid my bill and i have no service

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