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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! If I switch my plan will I lose my rewards

Hello, If I change my plan to the 25$ or 35$ plan will I lose my Points and would the amount be 25 or 35 If I choose one of those as I am already a customer? Thank you,Fefe

Resolved! overpayment

i recharged my phone a few days ago, money was deducted twice from my account due to network disruption. I request to refund my money as i will not be using this number for a few months from next week. Waiting for your response. Thank you

Resolved! PUK number

Hi. I’m not sure if my phone got locked or not but on my SIM card it says locked sim. It is asking for a PUK number. Please help!!

Resolved! Can't make or receive calls

Hi. I'm new to this. My account says I'm active. It says a payment was due Feb 26. That's tomorrow and I am on auto pay and I checked card and it is current. Not sure what is going on.

Resolved! add-ons for holidays

Hello, Everyone. I have been away from PM, realise it was a big mistake. Now i'm back ! I am aware that Black Friday has special deal for add-on, specially for data. Currently, im on 25 dollar monthly plan with 1GB data. My question is: is there othe...

Resolved! cant verify SIM card change

My phone was stolen and I am replacing the sim and putting it in a new phone, i am locked out of my email until i can receive verification from google. verification must be donw with this phone number i can't receive an sms because my active sim ca...

Resolved! I am being charged more

I had full balance in my account according to my plan but they still charged me extra $13.44 from my auto payment card i need to talk to customer suppport

Double charge

Moved to French side

Resolved! why I am being charged more?

I have the following package $55 20 GBdata at 4G Speed, Current Promotions: $20 off for 15 months(Promo Cycle: 4/15)According to it, I must be charged 35$, but why I am being charged $10 extra each month for plan ?? I would like to talk to someone o...

Resolved! Double charges for a month

Hi I got double charged for 1 month and I want my over charged money back. How can I do it? Please helps me. Thank you.

Resolved! call forwarding to an 1-855 number no longer working.

I was able to have my number call forwarded to an 1-855 number for years up to sometime last year. (i hadn't checked in a couple months, but when I checked today, the call forwarding does not work anymore. The phone doesn't even ring, just sort of go...

Cellular not working after update

Cellular not working after iOS updates. Please helps.

Resolved! Dropped calls

Lately I have a lot of dropped calls and very poor reception, breaking up, etc. My partner who uses Public Mobile as well, is having the same issue. When we were with Bell Mobility this never happened. Can you please provide an explanation.

Resolved! Billing Charges

Since activating my account July 21, 2021 it appears that my actual date in which my payment is taken out of my bank account ( I have auto payment) has changed substantially. Each month the withdraw happens on a different date, currently my Feb payme...

Resolved! Transfer number not completed

I just switched to Public Mobile, followed the steps to o transfer my number when registering my SIM card, however it didn’t work. I didn’t receive a text. Is there a number to talk to a live person?

Cannot activate pin purchased at the store

Every time I press •611 on my phone to activate the pin it always says pin cannot be activated. Can you help with this as I just purchased it but can’t use my phone

Resolved! Deactivated my account

Hi, I would like to deactivated my account but I don’t have SIM card any more. The payment is still deducted from my auto payment and I would like to stop it too. I hope some one could solve this problem as soon as possible. Thank you.

Resolved! Activation

Why is my number not working?

Resolved! Cannot log into account

Hi there, my credit card has expired and when I try to log into my account, I cannot. I tried resetting my password and it gives me an error message. “There was an error resetting your password. Please try again later.” I’ve tried several times and i...

Resolved! Overcharging by Public Mobile

Public Mobile has made a mistake on my account. On Feb 5, 2023, I have been charged twice of 15-day for the US roaming fee. It should have been $15.75 instead of the $31.50 that you charged me. Please refund me or give me credit. Thanks,

Resolved! account number

Hi, My cell number is 437 xxxxxxxx, need an account number for it

Resolved! US Roaming etc

PM has a 15 day, US roaming, with 3 GB data and unlimited text and talk. (today is Feb. 25, 2023) Price: $30. Has anyone bought this package, and how effective is it? We are travelling to S. Carolina. I understand the best time to purchase the pla...

Resolved! ZTE A7P

I am looking at purchasing a ZTE A7P phone from the Telus store. However when I went online to research ZTE I see a lot of articles about ZTE being banned and discontinued soon in Canada. Yet Telus continue to offer these ZTE phones. The Telus clerk ...

Transferring number from a lost phone

How do I transfer a number from a lost phone? It's been over 2 hours since I tried the activation but it hasn't worked yet. Tried creating the ticket but the ticket requires the last payment but I haven't had to pay yet.

Resolved! Constantly receive calls and vocicemail messages from Canada collection agency

I regularly receive phone calls and voice-mail messages from Canada Collections Agency for Frederick xxxxxxxxxxx. I have replied to the messages several times that this number does not belong to Frederick since I took this number. However I still con...

Activation and payment

My bill expired today and my account is set up for auto renewal they took the money but my plan is not renewal and my plan is still not activated and I topped up again so my account have more than enough but it is still not working.How can i get I...

Resolved! Self service login

I can't get into my self account I've been doing the two step verification and it's not sending me the codes to my email or cell phone to log in.

Resolved! Activate SIM and billed. No plans or account created.

I got billed after activating my SIM. SIM has the new number I picked but I cannot access texts/calls/internet services after the payment went through. No account is created so I cant submit a ticket. What should i do! (Didnt receive any verification...

Resolved! Change plan

I want to change to new plan $45 4G speed 20G data. Can you help me?

Resolved! LATE DELIVERY

Hi, my order number is 324988 and I placed this order since Jan 30 and haven’t received anything yet! Can you please check on it??

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