I can't make a call because of the payment issue. I was going to sign in on public mobile online for payment, but I can't get into my public mobile account. I think it's locked because I haven't used it for a long time.
i was going to get in online. i put the account and passward.it show up that{"message : " unauthorized"} --> like this. i already did everything that you suggested (another browser and Incognito Window etc) please Self-Serve Password Reset