Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I want to transfer esim from the older phone to new one. How could I do that?
Hi all, I've been with PM for a little over a week now, coming from Koodo, and I've been having very odd issues since.1) I don't receive most phone calls. For example, for my 2FA to login to this account, I recieved a notification about a voicemail, ...
I recently upgraded to 5G and 50Gb data effective March 10. I’m seeing the 50Gb data but still showing 3G speed. Why am I not getting 5G?
Just transfered my number to public. I can make a call to others. But i cant receive text and incoming call
Hi I recently tried a number transfer and after a bit of troubleshooting I realized that I had premium sms messaging turned off when I replied to the text from my old provider. It has been much longer than 90 minutes since then. How can I retry the n...
Does anyone know what to do when trying to login and it asks to verify the phone number which already got transferred out but the eSIM didn’t install successfully. I can’t login, to change the sim number because the phone number did not install on my...
For one hour now I’m trying to subscribe. Brand new iPhone, filled in all of the info, even seeing charge on my credit card. It told me that subscription could not be completed and I should contact. When I try to contact through chatbot, it sends me ...
Is it include Alaska and Hawaii? As I was told some cell phone companies not include?
I just switched to pm from freedom and tried to port my number. Now both accounts are active trying to use the same phone number. Freedom is the only one working for talk/text and pm works for data. How do I finish the transfer properly? Freedom said...
Himy account get locked out , said will be unlocked after 3 hours but still it is locked. Can you help me to unlock ? or reset the password for me.email is : [email protected],
My SIM card has not arrived, but my credit card has been charged. Who can I talk to? It is so bloody annnoying that I cannot find a live agent to talk to!
Is anyone else having issues with applying referral codes?I've been in touch with 3 reps, all whom have told me that mine would come through eventually. However, it's been 6 days, and the $10 credit still isn't showing in my account.I messaged a CS A...
Hi,I've had good service for years from Public Mobile, but now, since 2 weeks ago, I can no longer send or receive pictures through the MMS system.I have tried all the methods suggested in the community for modifying the MMS settings, but to no avail...
Hi I setup a new account and purchased a new sim. But the status of public mobile is showing (temporarily unavailable). And I cannot call or text
I am currently in the US but did not purchase any add ons. Instead I changed to an eSIM for us data. My phone is set to use the eSIM for data. However I am still getting and able to send text messages. I thought I could only receive but not send. ...
Can’t activate account because can’t receive incoming text for passcode.How to resolve as data and phone work as well as texting out. Just can’t receive texts.
Web site is not complete. unable to click on certain buttons
I attempted unsuccessfully to submit a ticket because I get an error message:I subscribed to monthly payments prior to completing activation of my new account. Due to technical issues that cannot be resolved by PM, I will not be porting my number ov...
I want to buy a Canada -Us 15 day add on for talk and text only. I can't see how to do this on the website. There is info but nothing to click to get one.
It's like this customer service is broken. I've explained it in detail to two separate customer service agents.I am trying to cancel the subscription to my sons phone because he no longer has it. I have the email and password as I set up the acc. xxx...
When I’m away from home wifi, I cannot use google search or other search engines or send email…because I got the message: “no internet connection”. I have a lot of data left. What should I do to be able to communicate without wifi?
Hello,I paid for a PM Canada US $39/month subscription. I already had a PM physical sim (brand new never before activated) and chose physical sim option. Failed at last step of activation. Help pls! Katie
My plan has international texing but when I send an international message to Kenya, it says 'failed'. But when I send to Canada or USA, it sends successfully. What's the problem?
I have been locked out of account because I exceed numbers of login attempt. I was entering incorrect password.
after a day of no sms not being able to text send or receive, and 24hrs no response from an agentmy next step is to switch providers, hoiwever I just renewed for 3 months, will PM refund me?
Logging in to my account show my wife’s profile, not my profile
Please change it
can i transfer my koodo post paid numer to public mobile in ontario?
I switched to pm last week but have been having a ton of data issues. Tried resetting the network and new APN settings already.Basically the data will work fine and then if I leave my phone and come back to it after like 15 to 20 mins, it will still ...
Set up a buddy on Public Mobile. He is using iPhone with a physical sim card.Payment went through, and he received welcome to Public Mobile email.When Sim card arrived, put it in phone. Seems to connect. Went into app to finish registration, no code ...
