[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I can’t receive the message for identification
I set up my new esim and can’t receive identification text that I can’t finish to setting up. Please help me asap anyone please
iphone Xs suddenly can't make calls
Rings once when calling out and says call failed. Sometimes I see primary and travel lines on top. I f I choose primary the call usually works. How can I get rid of this new "travel" line? Where did it come from? I also went to setting,cellular an...
Resolved! Why does Public Mobile expect the customer to cover costs due to their error?
Hi everyone,I was told through Public Mobile customer service that they have limited, if any, avenues to help you when their system malfunctions, and expect you to cover any additional costs you incur to fix these problems... To access the service yo...
Resolved! US Talk and Text/VoLTE
WIll the $15 US Talk and Text add-on still work (with VoLTE over 4G/LTE) with no US Data add-on? Does it require Mobile Data to still be enabled on the phone, even though there is 0 Gb data available ? Does the Data Roaming setting on the phone nee...
Resolved! area code change from Ottawa to Toronto
hi guys, I recently moved from Ottawa to Toronto, how can I change my public mobile area code from 613 to 416 without changing my current plan. any help would be appreciated!
Resolved! Can't transfer number
@CS_Agent I understand that I can't transfer my number because I shut down my fido account a few days back, but I acn't find the option to select a different number either.
Resolved! Can’t use data in US
I am USA now. My plan is US/Canada 50g. I can call but can’t use data. Phone shows connecting to AT&T service
Resolved! eSIM install.
Two lines showing in system settings after installing eSIM to fix phone not connecting on network. Do I take out SIM card and just have eSIM?
Resolved! Forbidden A1. Ported number and sim works, no account access
As above (and other posts).Got a physical sim, app/account worked ok until I ran through the activation process, which failed after about 2min. Got the confirmation from the old provider and the sim worked (number also), but since then, no account ac...
Want to port my number from Virgin to PM?
Hello. My month to month phone number is still active with Virgin. I just registered an account with PM online using my email etc. I don't see an option to pick a monthly plan and enter my number to port over to Public Mobile. How do I go abouts doin...
Resolved! My Phone was stolen along with my SIM/number
My phone was stolen with my SIM card in it. I succeeded in putting my subscription on hold. I have just bought a new phone and a new SIM card inactivated yet. How can I have this SIM card activated to recover my existing Phone number in it? Or what s...
Resolved! Transfer not successful
Hello there,I just started my subscription with public mobile and tried to transfer my number from freedom. Got an email from freedom saying my service has been cancelled but no subscription shows active on public mobile and I'm not able to call or u...
Resolved! I just want my number back……
Edit:Could log into my original account now, now trying to find a way to deactivate the new account
Add new line
Credit card info wont complete even though it's registered on another account
Resolved! What will my rewards look like after May for a new customer.
So confused about the new rewards system. Does anyone know what kind of $ discounts I will get after the annual bonus, welcome bonus, payment bonus and 3 referrals bonus on my $24/month plan? Thanks.
topped up account on March 24 but it is telling me that service is suspended
topped up my account on March 24 but now it is telling me account suspended. What is happening
I need my account number to port my phone
I have tried all day just to get my account number with you guys to be able to port my phone to another provider , such a awful experience
I cannot make or receive calls
I cannot make or receive calls. Whenever I try, my phone says that I have used up all of my minutes. This is impossible as I have never successfully made a call and when I log in to my account it says I have all of my minutes left. I have tried takin...
only getting 66mb download speed on 5g
when i do a speed test i only get 66mb of download speed and i just upgraded my plan. when i was on the 4g i was getting 100mb download speed. can someone look into it.
Never got an email to set up esim, paid for it but no way to set it up
Hello,I recently started up my PM account but had issues porting over from telus. I purchased an esim last week and still had issues connecting. I contacted Telus today and they said the issue with the port may have been on their end and confirmed th...
Resolved! Public Mobile vs PC Mobile
Hey y'llAsking this on behalf of a loyal friend, who has been with PM, since 3-4 years! He was wondering if that will be a good thing he moves away, considering the loyalty program will b discontinued soon?What are your thoughts & if PC Mobile can be...
Claim $5 for eSIM
As detailed on claim by ###-###-#### I wish to make a similar claim as I had to by a new eSIM as the first failed ###-###-####Update by Softech: phone numbers removed
Subscription didn't change on renewal
My subscription renewed yesterday it was supposed to change to $34 50gb plan but it still says I have 30gb plan.
Payment
HelloI had a 3-month canada US subscription that expired on March 25th. I tried to renew it the same day and every day since then and I haven't been able to. It keeps saying payments error. I've checked with my credit card company & there's nothing ...
Resolved! Will we get refund if we move to other telephone provider before renew day ?
I contacted the customer agent recently and from the conversation, looks that we won't get refund in case we change other plan or move to other companies because my plan is prepaid. So it might not be good place to answer the question, but hope some...
CANNOT ACTIVATE ESIM
what should i do? they already have my payment but the thing is i can't install Esim. It keeps on choosing number then proceed to error
PM promise to give loyalty bonus 240gb for 150days, end it up I've got only 5GB
PM force to remove the old rewards, and informed me to get 240gb within this month via email.but end it up, just posted 5gb only. I am very disappointed about their decision making and this trouble processOver the past few years, the PM has performed...
Resolved! I need to cancel SIM activation half way through
Hi, I changed my mind and want to cancel service before it even started, however the login page takes me straight to SIM activation process and wants me to finish the setup with no way out.
US DATA not working
My subscription has 50G within Canada and US data, but while I drove to the states last week, there was no data at all! I got a text message asked me to buy US roaming add on. Is this plan not what I supposed to cover US data usage?
