Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent Hello I need support for my number.I was out of country for a year and while outside, my credit card was cancelled. Due to which my payments were not going through and I suspect my Public Mobile number got disconnected. I came back, but I'm...
Hello, I renewed my subscription and changed my plan today. When I clicked the change plan and renew now button I got an error message saying I was not connected, so I relogged and did it again, turns out despite the error message the first change pl...
Hello.....for our immigration application we need 12 months of past bills to prove our address. We could only download 4 from our online account. How can we download more of them please?
Hi,I've been trying to cancel the phone of a deceased family friend that I helped take care of. The person is no longer with us and her phone that I was paying for got lost in the whole move of things.I paid and created the phone so I have access to ...
Can you have more than one phone on an acct or is each phone a separate acct.?
As per title, my wife completed port to public mobile using my referal code. When does my referal discount show up? Where can i see it?
I've been unable to receive any calls or texts from account verification services including from Public Mobile although I received a text from 611 thanking me for calling IVR.I do have a data connection, 5G is working as expected and Public Mobile 5G...
I just subscribed and got my thanks for payment email however when I login I get redirected to https://myaccount.publicmobile.ca/en/account/pre-activation and I can't see my account information please help I want to find my new phone number but I g...
I am attempting to signup for the 90-day 4G plan at $35 a month (currently at $39 a month), however the only option I am given is for 60G at $102 per month. Is this a glitch? Hoping someone can assist as the chatbots aren't very helpful and I'd reall...
I can’t log into my account, I dial star 611 and don’t remember my 4 digit code and my phone is down cause my credit card expiration date expired . I can’t find what to do to pay or get my 4 digit code HELP
I just subscribed and I am trying to find my new phone number can you tell me what it is thanks
Hey everyone This is the 2nd month with Public Mobile account, with an iPhone and though I have switched off everything in Cellular (No Wifi Assist, no applications other than iMessage, which is set to SMS mode) & we have really good Wifi in the hous...
Got an SMS that I used 100% of my data whereas I use my wifi most of the times. What am I doing different that I have used all my data when I have been doing the same thing for the last few years?
I keep getting error messages. Is there anyone there who can activate the sim card at your end so I can subscribe?
Paying for the US and Canada coverage planNYCPixel 6The data does not work at all which is incredibly frustrating. None of the instructions provided by the support bot worked including resetting my network settings, adding APN, turning my phone off, ...
My cell has been cancelled due to my credit card being compromised. How can I make a payment as new card will take 4-6 days to arrive
Why is my data all being used while I sleep (connected to wifi)
Please note that you do not have to go any third party website to purchase a sim card. You can do that directly under your account through PM in your account and it will be mailed to you in 2-3 business days tops. That is how I purchased mine last m...
Hello,I've activated my public mobile sim and set up a new phone number, subscribed etc. But I'm stuck on the last step which is to verify my phone number with a text msg. It says a text has been sent to my phone but I haven't received anything, trie...
Please help stop the two way verification when signing in.... the bookkeeper has to hunt for a verification code to log into account for invoice. Pm is not recognizing computer on log in.
help connecting to us raoming
Contacting on behalf of my mother who has lost her phone. Tried to log into her account but cannot do so because verification number is sent to her phone, which is lost.Is there anyone I can contact? The chatbot is completely usesless on this topic...
I moved two phone lines to Public Mobile, and the transfer process was straightforward. However, there is a peculiar issue: both iPhones can send iMessages to numbers not on Public Mobile, but when sending iMessages between the two lines we have on P...
What is the maximum UPLOAD speed of the 5G plans?
Hi, I am needing to update my payment information but I can't get in my account to do so. I tried to get in but it wants me to setup a new account when I already have one. Please help!
My phone is showing an SOS and i have an e sim card. Ive cancelled with previous provider. i cannot call
I lost my sim card in china. How can I replace the new sim card with same phone number in Canada?
Hello everyone,Need help. My family's member lost PM's SIM card during travel. We were unable to login into the Account. the only options on "Resend Code" are: Send via Text or Send via Voice Message. Does not matter how many time we click "Resend t...
Hi,I switched my monthly plan and then switched it again to a 90-day plan within 5 minutes. Will I be double charged for the monthly plan?
