How to I transfer my account to a new phone

[TNTuan]

- Your plan and online account will stay the same unless you make a change like upgrade or downgrade your plan. 

- With physical sim card, You just simply extract it from the old phone and insert it into the new phone. Wait for a minute and the new phone will automatically register and you can start using the service normally on the new phone like on your old phone. If your new phone didnt recognize the network from Public mobile, you can just restart your phone and it will be good.

- With esim, you should check if your new phone is compatible with esim or not. Then download Public Mobile app on your new phone. Follow the prompt to register new esim on the new phone. Wait for a minute or so and restart your new phone. Now everything is good to go. 

[Dunkman]

@Maurice6782 

If you have a physical SIM card, just move your PM SIM card to your new phone.  

Depending on which phone models, normally able to transfer the information from old phone to new phone.  For example, iPhone has a seamless way of transferring phone information from old to new iPhones. 

[hairbag1]

@Maurice6782 

if you have a hard sim, just take it out of old phone and install in new. If esim, you need to download PM app and order a free esim.