Subscription not activated

[Colind1233]

”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”

going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?

[softech]

@Colind1233 

eSIM or physical sim?

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there