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help with phone plan

I am having issue with subscribing for a phone plan 20gb at 32$/m. please help. it is not letting me choose that option and automatically changes to 30gb plan

Subscription

I had my account set up to change on the renewal date but it did not happen, how can I resolve this as a plan is no longer available. Anyone else have a problem like this?

travelling to the US this week for 4 days, do i change plans?

HII'm travelling to the states this week for 4 days and would like to have cell coverage, Noticed there are plans that say CAN-US , does that mean they would work in both countries without the roaming fees,  Can I just switch plans and switch back ne...

Pls sèndcode so I can use my phone

Phone transfer issues

Greetings all, I’ve switched my phone yesterday at 4pm and it’s stilll not making calls and it’s over 12 hrs

Subscription change didn't happen from Boxing Day deals.

In December I selected to change my plan to the 75GB Can/us/mex plan for $35 since I was already in a similar but it was only 50GB of data. Now I just checked and it didn't change my plan. I selected change on billing date not immediate but it has be...

Re: Unable to call Panago? (310-0001)

Hi I’m having same problem except I’m trying to call Enmax 3102010. When I call it takes me to public mobile account. I’m a new customer, was with Telus previously and used to work fine. Can anyone help?

"Number changed by SIM" message whenever I try to call 611

Recently, I've tried to called my service provider via the 611 shortcut and end up receiving the "Number changed by SIM". Does anyone know the cause for this issue?

New user - eSim fail OTP doesn't allow email notification

Hi I am a new user, my eSim has failed and I got a new sim. However I am not able to login because it sends otp to my phone number which is not accessible. I need help to resolve this problem asap. I cannot be reached at the moment 

Can a human being please activate my SIM?

Bought the ESIM option because the website said my phone was compatible. Downloaded the app. App says my phone isn't compatible. Customer support advised me to buy a Public Mobile SIM card. Now I have one of those and I can't find a human being who c...

Getting old number back

My old phone went missing awhile ago and it was public mobile number it's been 6 weeks trying to ta get ahold of a agent to help with this stuff everything is attached to my old number and my ex wife email for to get everything back and we don't talk...

PIN

never received my PIN plus i can't log into my account 

credit card payment

my preauthorised credit card was stopped due to fraud

Public mobile received payment last Friday, January 31,2025

the phone needs to be connected, the plan is paid. Why is it not connected?

Data use calculator on App not accurate

On the app it shows my data use currently at 2.84 gb which has been stuck at this amount since I activated. The web site shows current use at 4.80 which is an accurate reflection of my use. How can I reset the App to show my actually usage ???

Travel

Hello - I am going to Mexico and the Middle East this year. My phone is not esim compatible... how do I use it outside of Canada - specifically Mexico and the Middle East 

Hotspot

Why do I have to contact public mobile to be able to use a personal hotspot on my phone, when I used an eSIM I didn’t have any problem using one and now that I have a physical SIM card it won’t let me it says contact public mobile, I always find my d...

Account under wrong email

When I set up my original account [2 phone numbers, mine + spouse] the guy at London Drugs mis-spelled my email address for my spouse's number. Both accounts are paid on my VISA, so that's OK. But, now I want to change our plans, I can't access his n...

Unable to Complete Activation

Set up an Account for my Son.  Plan selected, paid for and SIM installed.  Downloaded PM App on his phone.  When try to finalize process, App only directs me to select a plan.  How do I bypass this and input the phone number we wish to retain?

Boxing Week $35 Plan

Hi. I had this offer set to become effective on my renewal date.. I checked my account before the renewal and saw it was set to change to the $35 plan on renewal but now I checked my account after renewal and the old plan is still showing active. The...

Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

I have been trying to port my telus number to public mobile for more than two weeks and there is no one in public mobile can help.  I am texting with public mobile everyday and they have been given me all kinds of excuses but just cannot do the job. ...

Issue with Incoming Calls – "Number Not in Service" Message

Hi, I activated my Public Mobile plan in November with a new phone number. While I can call and text without any issues, I’ve been told that some people and businesses (including doctor’s offices) are having trouble reaching me. When they try to call...

Roaming US, MEX

Hi there, I changed my subscription to the new "Can-US-MEX" plan.I was just wondering—if I go to the US or Mexico, do I need to adjust my phone's network settings and manually select a local operator, or will it switch automatically when I arrive?