Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
All my texts are being delivered under I cloud not sure why
My wife’s phone and mine were on same credit card .updated credit card but not her number I thought it would automatically include her number
I missed entering my friend's referral code when creating my account today.Can we still add it afterwards?
I broke my phone with an sim. I have a different phone and purchased a SIM card. I want to keep my old account and number. I am not able to log into my account because it requires authentication to my email (which is fine) but then wants to double ve...
Before a text will come in and after sending a text i receive this pop up "Currently unable to send your message. It will be sent when service becomes available"I have also noticed an increase in my battery usage since switching to public mobile. It...
How to update mailing address to order a new SIM
I have noticed a few times now that the summary data usage is WAY more than my actual usage on the detailed page for the current month's cycle. And I see that others have noticed the same. What is going on? And how to I correct? It's a little bit...
HiI am new in PM, and I do not know how to update my visa card, can you help me out, please.
I would like to switch my phone from Koodo to Public Mobile and transfer the number se well. How do I do this?
I have been checking my wife's and daughter's plan. When I check the rewards it switches to my account and I can't see there information. It is as if it doesn't completely log out. Please help me out.
I lost my phone in a lake I have bought a new phone and have a new SIM card, but I *REALLY* want to keep my existing phone number. How do I set up my new phone, so I keep my number? Thanks!
Trying to confirm pre-auth payment has been deleted for account after porting out to Koodo but can't access account to login on main page
I have a ticket where do I go now to wait for an agent
Hello,My daughters phone is getting text messages. These are supposedly from Public Mobile. Going on the Public Mobile website, it says our subscription ended. But she's texting & calling no problem. I try to pay now & nothing is owing. I have no ide...
I have a Samsung A14 phone. Everything is working except the phone data. I tried to use my sim to a different unlocked phone (which was already working fine with an active Public Mobile sim) but the data is also not working in the other phone. I used...
I used my friend's referral code to sign up for Public Mobile just now but it doesn't seem to have worked. Is there a way to apply it after my account has been created?
I am creating a new account. I have an old one but i wanted another sim so i created a new account. the new account is the same name but a different email address. after payment, i got a message that my account was not updated but the payment went th...
I have flip phone(not smartphone) with Public Mobile and I have a weird problem. I can call and receive calls normally with anyone except with someone using Public Mobile network!! When I'm receiving a call from a PB user, I can answer but audio on ...
For years, my data plan has been 2GB per month. Suddenly 2 months in a row my data stops working after 1GB.I go to my account, and find this I'm honestly extremely mad at the world right now, so I'm not going to add more details to this
I understand if I want my complete payment history, I need to submit a ticket.I'm trying to sumbit a ticket, but it won't get me past my nickname. No matter what I enter, it says I can do it later but it won't let me past, so I cannot submit a ticket...
Hey there!I recently switched over to PM. The transfer of my phone number went through, however, I cannot receive/send any sort of messaging (iMessage/SMS/Calls/etc) under my number yet under my email (but through my messages on my phone) I have been...
While subscribing I'm told my sim card is invalid. Checked and double checked and it should be valid. It's an Iphone8
I changed plan few days early form 29$ 6gb to 34$ 60gb then got notice yesterday that I was at 75% data used it wad not changed over and now they want me to pay full 34$ 5 days later cause there was some glitch I need this fixed asap for work. helppp
Dear customer support,I have been charged double on my Credit card bill August 1st. Can you please reverse that?
Why can a PM SIM card not be reactivated after being deactivated? I have had old SIM cards reactivated through other providers. This is a waste of resources.
Phone calls and texts remain coming in on the old phone with PM. Having to keep 2 phones handy is a pain. The only calls and texts that are coming through are from Videotron. My account reads as active until Sept 11 when it will renew again so I need...
I had been with public mobile more than 5 years. I had been paying $10 monthly but now it charged me $15.Can you help me for this. My mobile number is 780-xxx-xxxx
Hi,I am switching to Public Mobile for the first time.When I try to transfer my number, I get an error message.Then, it sends me to get a help ticket, but I get an error message when I try to send the help ticket.I filled in all the fields, except fo...
My bank account shows that you charged me twice on 13 and 14 of Aug. 2024 monthly fees. Please correct me. Thanks a lot. Robert
