Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am trying to set up my new Sim with Public and I am assuming I missed a step when trying to activate it because I mistakenly put in the new sim when I wasn't prompted to. When I put in the new sim and when I tried to activate my account, it's s...
Hello, I just got my sim from Public and I did the required steps such as cancelling my old service providers and putting in my new sim. I can make calls but I cannot receive calls(it goes straight to voicemail) and I cannot receive texts either. Is ...
I purchased a new iPhone a few weeks ago from Accurate Technologies, which is an authorized Apple reseller.They warned me that the phone was locked to Public Mobile, so I switched carriers.I’m now on the Public Mobile network, and I purchased a new S...
I just got the new deal for 35 per month that includes 1000 min per month of overseas. Does this include the Czech Republic. We have family there.
Hello, Please help with the cancellation process and remove credit card info.
Hi, my question is i have a long distance 1000 minutes but my Country not in that list, please how can i call or add Armenia in to that list ? thank you
I submitted a ticket yesterday asking for my puk code. I heard nothing back. Submitted another one today at day 12pm.Still have not heard anything as of yet. Do they always take this long to resolve an issue?
This morning I switched from Bell with e-SIM to Public Mobile with e-SIM. I have filled out everything including the account number from Bell to port my number over. I got the port authorization text message from Bell and replied with YES. Now my Pub...
Let's say I'm in Europe where PM roaming is not available. If I'm on Wifi, can I send to and receive from anyone worldwide if they have RCS enabled? Will it work on Android and iPhone now?If so, would be nice if companies send 2FA RCS/SMS. Of cour...
how you find that your eligible for 1000 international minutes and how much you used.
Hello,When I sign up the current subscription, it has the 1000 mo. long-distance mins to China, Hong Kong ..... However, I don't see this in my current subscription.Does my current subscription has - 1000 mo. long-distance mins to China, Hong Kong, I...
Hey community,I recently purchased a SIM card during the Black Friday sale and just received it. I want to activate it, but I noticed there's a Boxing Week plan available now that offers more data for the same price.Is it possible to activate my SIM ...
Hello,I am extremely confused. Public Mobile has an offer right now for $29 Canada USA Mexico plan. Everybody in my immediate family and many of my friends are able to access this offer and have switched over. Unfortunately, it does not even show up ...
Hi I am a new subscriber, but I accidentally chose to have a physical sim when I wanted my plan to be activated on a e-sim. Is there a way to change that?
Might be a dumb question but I want to double check.My current plan includes:15GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingCal...
I just requested a port in my existing Fizz number. It was okey on the Fizz side but I got a message from PM saying it was an issue to finish the port in. Could you, please, help me to fix it?Thanks,Mia
I'm posting from an alternate Public mobile account. I created an account an initiated a port. Now I'm getting the error Forbidden A1. @CS_Agent
How do you downsize a plan when it is not offered ? They only offer larger plans.
Hi signed up for 5g 20GB DATA , but the bill and the usage shows that i have only 10gb data . anyone have the same issue?//
During porting its saying phone no not recognized
Hi there, I have 1 account that I'm logged into now for this message but trying to setup a second account with a different email. Trying to take advantage of the boxing week sale. I have tried from my PC as well as the phone app to create this acco...
Hi,I am a bit disappointed that I was forced to pay $10+tax for the physical SIM card in order to pick it up right away from the closest Telus store. I tried to explain there that the promotion says clearly that the physical SIM card cost for this pl...
I would like to change my current plan to CAN-US-MEX5G 20GB FOR $29/MOThis is not currently on offer to me as an existing subscriber, but I would like to be considered for this changes since I have referred 3 or more people to change their subscripti...
I'm on the 4g $30 20 gig plan and would like to take advantage of the deal of 5G speed 20 gigs for $29. Can I please move, the option is not in the app.
I got scam voice mail everyday, the numbeI had blocked the call, but can not block the voice mail, How can block this scam voice mail?Thanks
Hello, I would like to close off my account while its still in preactivation stage. I made this account for my mom and now I realize that this service will not work for her as she is not very computer savvy. I would greatly appreciate any assistance ...
Hello everyone,I got two simcards for my parents who are newcomers in Canada about 6 months ago. Recently my mom realized that every month, instead of just 2 payments 9 herself and my dad) she is getting charged 4 times...does anyone know what's the ...
Hi,I just transferred my number to Public Mobile. It seems like the transfer went through, but there was an issue with the payment. I can't log in to my account to make a payment (Forbidden A1 error), and I don't have a PIN to make a payment through ...
Data in app is stuck at mid Nov., it's the end of Dec. now.
