Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Community, is there a way to block an outgoing call made from your teenager? For example, if he called a certain number it would not work. Thanks,
What's the reason for this new plan change when NOT requested? The Bill went from $11 has I had basic up to $26.25. Want this back to the way it was originallywent in to see my old logs and they are gone. Please can someone get to the bottom of th...
HelloI bought an add on on June 21and I have been charged twice855-4782542 BC$33.60HOW can I be reimbursed? Thanks
Why did my monthly rate increase. It went from approximately $20 to $27 with no explanation.
I just upgraded and see my new monthly payment was taken from my bank even though I just paid last week? Don’t I just make up the difference and then cycle normally at the new amount? It seems I’m being charged twice.
I'm seeing issues with my usage reports. I've made 2 long calls that show in my usage history but aren't reflected in my minutes used summary. Meanwhile data used summary is way higher than normal and what is showing in usage history for data is not ...
When I entered my address it kept being auto generated incorrectly. The area code was correct. But the town and street was wrong. How do I change it ?
For the past 2-3-4 weeks the public mobile data has been horrible, constantly dropping in and out randomly. And the speed I'm getting is ~2-3 Mbps download, completely unacceptable and definitely not what I'm paying for, I've been a loyal Public Mobi...
I registered the Public Mobile service on June 24, 2024 with the plan. After activating my plan on Jun 28, I found that I got charged twice on my credit card with $64.41 each. Can you explain to me if this is a mistake?
Hello everyone, I am having issues resetting my 4-digit PIN in order to make a payment. I have tried calling the Customer Service phone number and it prompts me to enter my 4-digit PIN but I have forgotten it and now I cannot get anywhere on the phon...
I noticed that since yesterday notifications having been updating sporadically on the web. Currently today, not updating at all. No refreshing seems to be working.
How long does it usually take to transfer a phone number from another provider to your new Public Mobile account?
Going to a cruise in Caribbean, St Croix, St Thomas, St Lucia and st Kitts, is there a roaming package that I can buy as add-on?
I am currently on the 34$/month plan which is 50GB CAN/US and unlimited calling in the two. Great deal. I will however be travelling extensively to Europe for the next few months so I will not need all this data (plus the PM has no coverage outside U...
I ordered my sim on the 5 th of july I haven’t received it yet how long does it usually take to get the sim delivered
I had to create a new community account to make this post. My account and the account I manage for my mom are both locked. It says try again after a certain period of time and it still says locked. I try putting in a ticket and I keep getting looped ...
I am getting an activation error saying something went wrong when the app attempted to transfer my number. Now when I open the app, the app is stuck in the error. Please advise!
Date/TimeUsage TypeDuration/Data UsageOriginating Phone NumberDestination Phone NumberJul 15, 2024 14:58Outgoing Call00:04 Min1 (587)xxxxxxxxxxxxxxxx1 (306) 580-4001Jul 14, 2024 00:13Data14.02 MB Jul 14, 2024 00:15Data0.00 MB Jul 13, 2024 00:04Dat...
i acceptd via texto a new subscribtion for 22$/6GO/4G. Was suppose to be for next month. Two month pass and is still not effective! I really answer YES to it…
Hello I need help with payment the credit card is on file but it didn't charge my credit card in July and my phone is suspended. I try to pay on my logging in but when I click on pay button nothing happens, the button doesn't work. It spins for a sec...
I need my number to keep working in India for 2 months so I can receive important texts and calls.
We were with PM for the last 5 years, but what's happening now is... very weird.Fizz (MB) has so great plans, and PM now has even better plans. For new activations only. Seriously, guys?Make those plans available for your loyal customers, otherwise y...
I switched my subscription to $22/6Gb/months and all rewards from before disappeared! AutoPay-$2, Refer-a-Friend-$1, Loyalty Recognition-$3, all this not anymore? Why?Thank you, for help
Hey guys,has any of you not been able to use your data? i haven't been able to use it for the past year and tried several times to contact customer support to no avail. They are also very lousy at customer service, removed my old rewards without even...
When I enter my address, the pick list ignores and uses the one shown, which is wrong.I need to order a sim and can not continue with an incorrect address.What do I do ?
Hi, I recently decided to switch to Public mobile, paid for the plan, waiting for SIM but it taking so long for the sim to arrive. Switched to bell plan due to deal for Lucky mobile customers. Is it possible to get refund for money paid for the month...
anybody not able to log in today Monday July 15/2024...? I am trying since early this morning...dozen of code numbers..nothing going...am I alone in this darn mess..?
how many points do I get for posting or asking in the community?
I have been having issues with my transferring my old number, it has been over a week since i first activated my sim card and went through the whole process. My old phone company sent me the request to transfer my number and all that stuff and yet i ...
Hi there, With all the hype around 5G/5G+, I'm wondering what it's good for? I have 3G and am completely happy with my phone. What is the difference? When is 5G actually beneficial? Is it only for certain (new) phones? Can new phones even run on 3G? ...
