Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I just discovered I got charged twice recently: once on April 29th and again on April 30th. I tried opening a ticket to talk to a customer service rep but the link the bot gave me doesn't work. Can someone please contact me so that I can get ...
I am having the same problem! It’s been a month now i recently transferred from lucky mobile to public mobile and was transferring my lucky phone number to my public mobile SIM card. I received their message saying it might take a few hours to fully ...
I have transferred my number to Public Mobile successfully. I can make the phone calls and receive the txt message from other people with no issue, but I can't receive the txt message of 6-digit code from PM. I have tried to resend the code almost 10...
I recently purchased a 15 day US Roaming add on, when we got to our destination my phone would not connect to any US network. It showed a "SOS" which essentially indicates connection for emergency only. Needless to say I was quite frustrated and w...
I am from BC but am moving to Quebec for university in the fall. Do I need to set up a new phone plan, or get a new phone number/sim card etc?
I travelled Japan where I got a Japanese Sim Card setup and working. After returned to Canada, inserting Public Mobile Sim card to my iphone 8 and configure cellular data: network selection: Public Mobile; cellular data network: tried both sp.mb.com ...
I changed to one of the new plans offered this moth, the 39$ plan, I can receive and send texts, and receive phone calls, but when I try to make a call I get a recording saying my phone is not activated on the network……anyone know what might be happe...
May I use recharge.com to make the initial payment on a new subscription?May I do that for someone else starting a subscription? I know a couple of people who have PM SIM cards and new phones and want to subscribe, but they will not have credit card...
@CS_AgentWe are very frustrated. We purchased a US talk/text/data plan before leaving Canada and crossed the border expecting the phone to work. We have not been able to get the phone connected in to the network properly. We can make outgoing calls b...
My IPhone does not work anymore. I want to log in to pay my account but Public Moblie send me an SMS code to get into my account
Finally it said esim is not working with my Samsung S20Fe, but I had already finished the payment of "$39 plan with esim".Can I get the refund first and then purchase again?Or how can I do now?Thanks!
I have 2 phones, both on autopay on the same card. 1 payment was successful and 1 failed on the same day.Why?
Both my husband and I joined the same day with different emails. I was able to find my account info at one point but now I can only find his on either email. Whichever email I sign it with it refers to me by his name. Can’t see my payment info where ...
PM customer service is unable to resolve a technical issue and has passed my case onto PM engineer with a promise that they are working hard on the problem and it will be resolved shortly. It has been 3 business days and no status update or ETA when ...
@CS_Agent I'm trying to reactivate a sim that was previously activated but I can't access the email associated with the account, I just have the sim and the name of the account.
Hey y'all, I just changed my PM plan and I no longer have call waiting. I toggle it on in my phone app but it keeps toggling itself off. I've tried removing Sim card, rebooting my phone & changing my network. Still no call waiting
Is my Motorola G Stylus 5G Smartphone allowed in Public Moible network?
Hi there, I changed my number a few days ago. But many of my bank details still require the original mobile number to receive verification before I can change my number. Can I change back to my original number? My original number is xxxxxxxxxxxxxxxx ...
Ordered SIM card on June 11th. Status email says order processing, have no order number but credit card charged already. When will it be delivered?
Hello, I have been chanrged for this month but i cannot activiate Sim at i cannot download app. It says it is not availbale in this region. Please help I need this sim to work soon. Cheers
Hello I ordered sim and subscribed. However my daughter needs phone working right away so I went to purchase a sim. I have sim but before I activate my daughter wants to change plan to 1gb from 250mb. Can you do that before I activate?
Hello,My reward services were on hold because my previous card would have expired by the end of June and my rewards did not apply to my subscription payment on the 27th of June.Interestingly, my monthly payment was charged to the same card successful...
@CS_Agent in our Community The referral discount I should get for having a friend sign up with my referral code is no longer active, they are still using Public Mobile
I was double billed. Please contact me contact me to resolve. Thank you.
MY HUSBAND ACCOUNT WAS CANCELLED WHILE HE WAS OUT OF THE COUNTRY. HOWCAN HE GET BACK HIS ACCOUNT?
I'm trying to cancel an account, but I can't log in because I can't get the security code texted to a dead phone. The Submit a Ticket link takes me to a 404. What the heck???
I was double billed and haven’t been refunded. It won’t let me submit a ticket I’ve tried a million times. If someone could help me figure out how to get into contact with someone that can refund me that would be much appreciated!
I encounter the error message "7B1 Your phone is not activated on the network" when attempting to make a call.Despite this issue, I am still able to send and receive text messages and receive incoming phone calls. However, incoming calls display as "...
My transfer request timed out. How do I resend the request?
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