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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service

Hi all. I subscribed to PM on Nov 27 with the Black Friday $34 plan.I had auto payments on however was considering last night (Dec 26) of switching over to another provider and went into the app to cancel my auto pay as I did not want PM to charge me...

Resolved! New account activation

My family need a new number next month. She wants to get the boxing week promotion $24/4gb plan, if she order the sim now, the plan will activate right away or the subscription plan can be activated 2-3 weeks later.

Resolved! US Roaming Network Question.

In NY state I always have issues when roaming on AT&T. Can never get my data to work when I need it. Indoors is a new issue. T-mobile works no problem. Have to switch it manually to T-Mobile as it seems to prefer AT&T. I’m using an iPhone SE 2022. Do...

i'd like to cancel the transferring to public mobile which i did a hour ago, help！

i'd like to cancel the transferring to public mobile which i did a hour agoI called the previous service provider, they said i have to call public mobile for itHow can i contact public mobile?Zhen

physical SIM or e SIM

I just switched over to PM yesterday, I ordered e SIM but it failed to activated. Now I do not have any cellular service.Can you send me a physical SIM instead?Please Help!!!

Resolved! Travelling to the US, what package to buy?

Hello, I will be travelling to the US and I don't understand the packages. Is it $15 for the full 15 days, or do I have to pay 15$ per day? Same with the $30 package. Is the difference that I get internet with that? And is the cost a flat $30 or per ...

Resolved! Chose incorrect activation

Is there a way to change my account activation to esim instead of sim? I'm leaving town before my new physical sim arrives

Payment

My credit card has been compromised. My payment was rejected. What do I do

Travelling internationally, need to change plan to minimum

I am travelling abroad for a couple of months. i just want to keep my number active till i am back in Canada. Dont need any data plans, so is there any subscription plan through which i can just keep my number active. please help

Resolved! How to link an existing phone number to a newly signed up online account?

When I opened a public mobile account about 4 years ago, I signed up an auto payment. Now My saved credit card is expired, I tried to registered an public mobile online account to update payment methods to be able to pay automatically. But under the ...

Outbound call drops/silence

Ever since I ported over from Rogers a month ago I’ve been having a lot of issues when making outbound calls. Either the call doesn’t connect at all, or when it connects I don’t hear anything for almost a minute, even though the other side tells me t...

Unable to activate eSIM

I got the error unable to activate the eSIM on my iPhone 13 today. I just made the switch today but the free eSIM didn't work. Then I tried to get another eSIM but need to pay $5.60 for the new eSIM. How to get the refund on this eSIM since the free ...

not reciving messages

I switched over from Fido a few days ago. when i tried to login the app it says it will text me a verification code but i never recive one. I've also had a problem that i cannot recive texts or call from anyone else, I can use my data and contact any...

$$$

Hello I need help I recently became new customer at public mobile.I see that durring this week there is a deal for 4gb of data plan for $25 but it says I'm not allowed to switch to this subscription. At the moment I signed up there was no choice of a...

E sim.

I have forgotten my number and now the app wont let me in to change it. I also can complete my eSIM process. This is a nightmare I paid for a subscription. I can’t access

i just activated a new subscription and a phone number

I just subscribed to a plan with public mobileI got a physical sim, setup the account and got an active number. However i can't finish verifying the account without a 2 factor which said it has been texted to me. However all the sim card shows in my ...

No Caller ID

Hi CommunityHow do completely stop No Caller ID?

Resolved! The more the merrier

Where did it go and why did PM stop it ? It set PM apart from other carriers with cheap plans and Christmas bonuses

Issue with porting my existing number

Hi, I'm in the middle of porting my old number to PM, it is showing my e-sim is with Public Mobile now.However I can't receive any phonecalls or any text messages on this number. So I can't receive the text from older provider (Fido), can't reply "y...

Badge??

What is all this Badge that I received in my box?? Are they credit or something?? How does it works???

Need a PUK Code

Hi,I have been lock out from my SIM card and required a "PUK Code". Please help

number transfer to another carrier

I am about to leave PM and I got a new sim on freedom mobile. They sent a message to PM requesting number porting. Then I tried to authorize the transfer via the chathot. The bot said I will be receiving an SMS in 90 mins to authorize the transfer. H...

Resolved! Wrong data usage

Why does my data usage say I’ve used data at 12:27 and 12:28 a.m. Dec 25 when I wasn’t even on my phone? My data billing cycle started today and says I’ve used about 6mb data when I haven’t. How can this be remedied?

American Express payment

Did you know that PM doesn't except AE for payment. Hope PM will in the future!! Happy Holiday Season

cancelling subscription but confused about payment.

I signed up on November 29 and paid for sim and plan. I am ending my subscription on Dec 29 but under payment its showing me that I have amount due on Dec 29. So do I need to pay this amount ?

Resolved! SOS after active

Hi! Just subscribed the new plan with esim. My phone is still not working for almost 24hrs. It show SOS on my phone signal??? Anyone can help??

Change to $24 plan

I want to change to $24 plan with 4 GB data. I am current PM customer. I am not asking for free 30 days. Need someone who can help.

Resolved! Porting failed

Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from FIZZ asking me to confirm the porting request. To which I...

Issue with number porting and eSIM activation

Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from ROGERS asking me to confirm the porting request. To which...

Non functioning esim reimbursement

@CS_Agent I’ve ordered an esim for my phone and it won’t work on the phone. I’d like to make sure my credit card won’t continue to be charged, but can’t get into my account, it won’t load. I’d also like to be reimbursed for the month I paid, if possi...

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