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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Quesions

Hello!I intend to deactivate my acc. prior to 90 days. Could someone provide clarification?1. Will I lose my remaining funds and referral or payment rewards?2. Does my renewal date start from the day i reactive it?3. Additionally, it appears that PM ...

My sim card stopped working i got an esim

Nothing is working, I even bought a second esim. The first worked for 5 min and than I got this circle with a slash.... please help

changing to cheeper plan while I'm away

I will be gone for most of May to a country not covered by Public and want to change to a cheaper plan since what I have currently is more than I need anyway, but why aren't all the subscription options available when I go to change my subscription i...

Unable to switch number to new phone.

Hey guys, looking for help here. Dropped my phone and the screen is black on my phone tied to my public mobile number (e-sim). When I log into the public mobile app on my new phone, it wants to verify twice. Once, to my email, which is fine. Then...

Cheapest phone that works with Public Mobile?

I was using a Motorola G Fast but can't make outgoing calls anymore because apparently it became incompatible in the last few days.I bought a ZTE Link II phone from Public Mobile a few years ago and that doesn't seem to work either. Also tried a Hua...

activation

Hello, i want to activate a new service and transfer my actual number to Public mobile. I am stuck at stage 4 and they give me an error message. How do i activate the sim card and transfer telephone number. Thank you

Change me twice

Agent said “ We’re truly sorry for any confusion or inconvenience this issue may have caused. It looks like there may have been a system glitch that resulted in the payment being charged twice.“ this happened on me. Be careful!

Resolved! Add my phone number

The email I used for my account was deactivated as it was a school account. I can't access it anymore. I would like to move my phone number to my new email.

Resolved! Update Mailing Address

I would like to update my mailing address. I can see on my bills that there is an old address there, but I can not find any place to change it.

Resolved! Lost old number

My old number was removed. Can the number be restored to the accountThank you

Resolved! My account

I have a new email and need access to my current account. I want to change my data plan

Resolved! Log in

hi! I made an account 5 years ago but I can’t remember the email i put and now I really need to log in because my card that I was paying with got expired so they canceled my subscription and I really need to renew it

Resolved! 1 month still not received

Sim card not received in the mail

Resolved! Porting order

I am about to port a Rogers number from my older Rogers rental android phone to my 30 day old iPhone which was assigned a new number by PM when I subscribed here. Do I transfer all the photos and apps from my android to iPhone before or after Porting...

Query on Canada US Mexico Plan

I have received the SIM, and I have this plan.I am travelling to USA today. will my voice and data work in USA?

Resolved! Phone periodically not making outgoing calls

It is extremely frustrating to try to resolve this significant issue! I've been with public mobile for >3 years and if it is not resolved within a day I will be switching providers as it is very important for me to be able to make calls. I am not eve...

Is the VOLTE white list up to date?

It doesn't seem to have phones past 2022.https://www.publicmobile.ca/en/get-help/articles/volte?_gl=1*o4o3jw*_gcl_au*MjA5OTg3NTIzNi4xNzQ0NzE0MzE4*_ga*MjA0MjA2MzMxNC4xNzQ0NzE0MzE4*_ga_5Q4XYYJ879*MTc0NDcyODg0MS4yLjEuMTc0NDcyOTIxMi4xLjAuMA..

International travel

Hi I am heading to French Polynesia on Friday. Are there add ons available for that region? How do I access them and add on ?

Resolved! No phone service - how to get real help with support?

I got no phone and data service today, I thought it was because of the plan so I proceed to upgrade to a 5G plan but still no service. I restart my phone few times, put my SIM in a few times to no avail. It's a nightmare to get support here. I can'...

Resolved! When to receive my final bill?

Hi! Hope someone can help me. Because of a really good promo, I have already ported my number to another network last March 30, 2025.When can I receive my final bill from Public Mobile? I’ve been checking but could not find it anywhere.Also, will Pub...

Neo Credit card

I moved my points over to neo credit card but can't activate the card with a rural address. How do I get my points back

Resolved! $15 CRTC Occasional Use Plan

Do these no longer exist? https://crtc.gc.ca/eng/phone/mobile/occa.htm

Resolved! Different Plan Offers for my wife's and my account

Any reason there are different offers, I'd like to get us both the same plan as I have in my offers?

Cancellation of subscription without phone number

When I changed my phone I failed to transfer my number, so I’ve got a new phone and new number and have a new PM subscription.i just realized after 2 months that I’m still charged monthly for the previous PM subscription associated with my previous n...

Cancel subscription

I am unable to access my subscription to cancel it.. how the heck can I get this subscription cancelled!!!!

SOS Loss phone

I loss my phone and sim when I was traveling. I want to lock my number first for the safety! What else can I do??? Need help! !! Without phone I cannot login my account

SOS only cellular service

nickname: Pat_NLI have “SOS only” cellular service. Can’t make out going calls “call fail”. Cannot receive calls. Cannot receive texts from public mobile to authenticate my login. I must ask for a resend to my email account then retrieve the code fr...

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