Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Did not receive PIN

Hi text says below but I did not receive a PIN. My phone shows SOS and can’t receive text anymore.You have successfully created a new PIN. Keep this number safe as it'll be used to authenticate your identity.

Locked out

Hi so I don’t have my email anymore I forgot it , I only have my phone number, it wouldn’t let me rest my password, keep saying locked out please help me

Transferring my cellular services

Trying to transfer my services from lucky mobile to public mobile but I made the mistake of removing my esim of lucky mobile from my phone too soon and couldn't recieve their message requesting confirmation of the service change from public mobile......

can not access account

I am not getting codes on the email or my phone to get into my account or activate my phone

Canceling account for deceased family member

Hello, my elderly grandmother got a Public Mobile account a few months back. Sadly, she passed away a few days ago. While I have the login for her account, I do not have her iPhone to get the verification code - I'm in Calgary and the phone is in Cha...

Enter my phone number

I am trying to install the Sim card. Can't find where I enter old cell phone number. Just keeps wanting to order me a Sim card again.

Resolved! Calling features

Does every public mobile plan include calling features (ie. Voice mail, call display)? I can't see info about this anywhere in there terms and conditions. Yet some plans mention in their description whereas others do not. Thanks for any info!!

Subscription

I have subscribed to the new plan couples of months ago which was $34/month from my existing plan which was $40/month but I am still being charged $40 per month . Could yoiu please help me to fix this problem.

Resolved! Phone is roaming in Athabasca, Alberta area for the last 2 days

Hi, For the last two days my phone is showing roaming now and doesn't get service at home unless I enable roaming. Once I am in town (Athabasca) it does find Public Mobile so I have 2 questions:Is there a Telus tower not working north of Athabasca, A...

$15 plan? Where did it go?

Where did the $15 plan go? Why is Public Mobile not offering it? The lowest plan is now $19?

Resolved! USA roaming

When I changed to the current subscription it was supposed to have unlimited USA roaming, but now I don't see it on it. Do I still have USA roaming?

roaming 30$

I payed us-can roaming 30$. For phone and data . My data works but not the phone calls

What happened to the 29$/month plan??

I was just about to buy the 29$/month for 10gb of 4g, but I got an error, and when the page refreshed the plan on the store was replaced with a 30$/month for 15gb plan. Is there anyway I can get that other option back?Honestly I barely use 4gb of dat...

Wifi calling

Does public mobile offer wifi calling? I cannot figure out how to turn it on.

Touchscreen Flip Phone ? OR Dumbphone with Voice Texting & Whatsapp ???

Trying to find any phones that fully work on Public Mobile from EITHER:(1) Touchscreen Flip Phone (with android other than Cat S22)or(2) Dumbphone (flip or even better, thinner Candybar style) WITH Voice Texting (to avoid keypad typing) & Whatsapp ....

Resolved! How to redeem points

How do I redeem the points I earned? Is it through the app or website? Do I have to wait until I’ve earned so many before im able to redeem them?

Resolved! Cellular(LTE) Smartwatch (phone) ???

Hi.I'm in the market for a new phone, BUT I'm strongly considering just ditching the phone and getting a Smartwatch with a Sim card slot.Does Public Mobile support these, and would I just need to insert my PM Sim from my current phone into the watch ...

Texting not working

I recently subscribed to the new $34 promotional plan that gives 50gb of data, messaging and calling. The data is working fine but I am unable to text or call. In my phones settings my provider still says Roger’s and is inactive. How do I get it to c...

Missing transaction date from invoice

Started a new job which requires a monthly invoice from my cellphone provider. The invoice downloaded from public mobile does not show a transaction date, it only shows the date the PDF was created. Is this true for others? I've asked for this to be ...

Resolved! Adding a second line

I am a Public subscriber. How can I transfer my daughter's number to Public as well? She is 13. Does she need to set up her own account? If so, can I pay with my mastercard?

Taber, Alberta Data Service Issue

Occasionally cannot send or Rx data even with full signal, only in Taber Alberta. Sometimes toggle airplane mode and untoggling will correct issue. Data speeds when working are.the poorest I've experienced on this service. 0.17 up and 3.5 down. Man...

Referral Bonus

When I signed up at the end of May, I entered referral code 9M9xxx. I've now received two monthly billings but have not gotten a $10 credit on either one. Should I not have received a credit? Edit by Dunkman: removed referral code

Bill payments

I would like to change my billing date for my monthly payment, As I am waiting for my new Visa card that was send by mail. It was accidentally blocked and I had to report it as lost. I would like the new date to be on the 3rd of every month as it ori...

Can’t receive SMS from Public Mobile - account set up

Hi Everyone!I need help with setting up my account. SIM Card entered. New Public Mobile phone number selected. I don’t receive the SMS notification to verify my account. Any advice would be greatly appreciated. Setting this account up for my son whos...

Cancel eSIM but deleted eSIM so can’t do 2 factor authentication

Hello,I need to cancel my eSIM / public mobile package. Trouble is, I have already deleted the eSIM off my phone. And when I try to login to my public mobile account it wants to verify me via my phone but I no longer have access to it. How do I go ab...

Resolved! Delete auto pay

My phone got transferred from previous carrier , 4 days ago no eSIM sent no support can’t get into account to stop payment which I assume they will take money anyway . Had to go back to previous carrier because need phone for work! Thanks for all t...

MMS selectively not working with Incoming/Outgoing iPhones

Hey, I have tried all the standard troubleshooting regarding MMS messaging but I am experiencing MMS issues related to iPhones with my brand new OnePlus12R running Google Messages (have tried various messaging app, all the same). Very specifically, ...

Trying to reactivate my old subscription $15/month

My account went dormant after Servus Credit Union no longer allowed clients to pay subscriptions to service providers. I can't get my original $15 plan to come back and I can't seem to make a payment to reactivate service.

Resolved! Re: No Data roll over !!

I have that same plan being offered to me in BC. 6 GB of data, unlimited phone calls and text message. Text messaging all for $23 $2 less than I'm paying for 1 GB of data. What will I lose if I switch to a lower priced plan? The plan is being offered...

Resolved! Available Funds credits refunded when account is cancelled?

On the grandfathered $25 monthly "1GB at 3G Speed, 30-day plan" and planning to close my account by switching & porting phone number to Fizz.Available Funds has $50 pre-paid credits. How will I get refunded? Should I request a refund i.e. via cheque,...

Community

Forum Posts