Resolved! Discontinung service
Hi,I am trying to discontinue service. How do I do that? Can you kindly assist me please?
Hi,I am trying to discontinue service. How do I do that? Can you kindly assist me please?
I have read through some posts here and apparently a moderator could look at my account and unblock my credit card?I've tried on several computers, also in incognito mode, and also tried clearing browser history and saved data.Nothing is working.Cred...
Hi! Recently ported my old phone number from Fido over to Public. Things seemed to be going well, but there has now been multiple instances of either people not receiving my texts, or the vice versa of me not receiving other people's texts (this is q...
Hi all, UPS historically refuses to acknowledge our rural address. Sadly I didn't know it would be shipped this way. Our phones were "returned to shipper" according to UPS. Does anyone know how I track them down now? UPS said they gave them back.Telu...
I didn't realize my credit card was going to expire the end of this month, I got my new card, my payment was denied by my credit card company but cannot get Public to let me make a a payment or update my card.
I added 1000 US calling minutes to my plan this morning but I still cannot call the US. And I don't see the Add On listed in my plan. (My existing plan does include Talk.)
Have the roaming bundles changed? 10 days ago, we bought an add-on for $20, which gave us talk, text and data. Today, we went in to buy another add-on for the same price and we bought data only for $20 by mistake. Is there a way to correct this? We a...
I was sent a message on my phone letting me know my credit card was going to expire the end of this month, I got my new card, but cannot get into my account to upgrade it, can you help me. We keep the phone active even though we are away for 5 months...
Hello,I saw a voicemail notification this morning, without a phonecall (which I know can happen), however, when I tried to check my voicemail, the call would not connect. I tried multiple times, and had at least one bar of service each time. I also t...
Hi, Yesterday afternoon I purchased a Public Mobile sim card and began the process of activating it. I set up an account and received a text saying 'An email confirmation including your activation & payment information will be sent shorty'. Money has...
I am in rural Ottawa and have lost service for 2 days. Signal is never very good but I am not getting any now. Phone switches from Emergency Calls Only to No Service to completely blank. Did get a signal when in the city yesterday but needed to resta...
My telephone service is suspended.I already made my payment before the due date which is March 7 2022I made my payment on Friday March 4 2022 by credit card.it shows my balance 38.00amount owing $0.00Why is my service suspended?
I got a text saying that my account needs payment but when I go in, it won't let me put a payment in because the money is still showing from last month but the payment date is for tomorrow and my phone is not working.
I moved to just outside Lindsay 3 months ago. My cell signal was fine up until 2 weeks ago. Now quite poor to calls and to send receiving texts. What the hell has happened to the system up here? Baffled. Ken S.
My phone number is suspended and now I've made payment and am trying to activate my number but it's not letting me. And my phone is showing unregistered sim and sim 1 not allowed
1. I am in the old bonus system, if I make a referral, would the $1 per month bonus be paid out in the old system?(Not the new point system?)2. Do new customers be in the point system or can they choose the old bonus system?The new customer I am refe...
i cannot send or receive mms messages
Anyone interested in it depending specs due on Tuesday's announcment?
I have tried the all suggestion including reset the network setting. I have also tried another phone to use the card, still not working. Seems it’s the card problem. do I need to buy a new one? Or how can I change it?
I'm looking at a new Sony XPERIA 1 III XQ-BC72 phone. It says it works with 3G bands five and two. It also works on LTE bands one, four, sixty-six. Does that mean it should work with Public Mobile?
"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." Can anyone tell me how to fix this?Thank you.
hi i am trying to change my email addess but cant see that option anywhere. my username is not my email address for public mobile community btw.
I received a text message earlier from Telus care centre, (which runs public mobile) stating an overcharge refund to my bank account. Never received this before, link takes me to e-transfer deposit although I have auto deposit. Does this seem like it...
My sons plan was suspended. So I changed plan and paid but phone still not qorking
Hello there, I have purchased the 1000 US long distance minute and then realised what i actually needed was the US roaming. Is there any way I can get a refund on the 1000 US long distance minute?
hello I have received an email from my previous company that my number was cancelled. my new sim card still says unregistered. has anyone else had issues with porting their existing number over ? says can take up to 2 hours but its taken way longer.
i got locked out from my account & forgat my password