Wrong future billing amount

[HarryM]

My normal 90 day billing is $126 but the web site shows my next billing will be $186.  I have not changed my plan.

[computergeek541]

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@HarryM wrote:

My normal 90 day billing is $126 but the web site shows my next billing will be $186.  I have not changed my plan.

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The 90-day plans were once advertised as including a bundle discount if subscribing to services that include more than one of calling, text messaging, and data.  The $186 price is just the price before the bundle discounts.  There's no need to be concerned about this and there's no need to contact a Public Mobile customer support agent.

[hairbag1]

@HarryM 

try this link to message Customer Support if you don't get satisfaction using the shatbot chatbot.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HarryM]

The chat bot is only for general help.  I can't ask for help with my specific issue.

[Chalupa_Batman]

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@HarryM wrote:

My normal 90 day billing is $126 but the web site shows my next billing will be $186.  I have not changed my plan.

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Hey @HarryM 

This might be a glitch. We've heard of this before. You should reach out to a CS Agent to fix it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.