Account disappeared?

[Ecave]

My husband and I had separate accounts and then the app updated and for some reason our accounts meshed. I think because we were using the same email to login. Now he's trying to port out and the account number isn't his, it's mine. How can I resolve this?

[TheSterlinger]

Each accounts are separate and cannot use same email. You could clear the app cache and log out and back in to see if information will be separated again.

If not you will need Public Mobile's agents help to sort it out.

If the chatbot also doesn't work to create the ticket,  you can click the link below to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437