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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t transfer sim or phone number

I just got a new iphone 15. and i am trying to transfer my cellular (phone #) and Esim to this phone from an iphone 12 mini. however when i try to transfer it from a nearby iphobe, it says “the sim of your old iphone does not support esim transfer”

Limited time offers

I received a limited time offer on my phone. If I have 2 phones, ( 2 different numbers ) on this account, will both phones get this offer or just the one that got the offer ??

Resolved! Incorrect HST tax rate used on older invoices

The HST tax rate changed from 15% to 14% in Nova Scotia April 1, 2025.When I view and print invoices that predate the HST rate change they show the new tax rate and not the rate that applied at the time of the payment.How can I generate and print an ...

29$ Canada-US-Mexico plan

With this plan, I understand that I will be able to place calls to this locations from Canada. However, will I still need to purchase and add-on in order to use my phone in the U.S.?

transfer not complete

I called and they're asking me for a PIN and I didn't even complete my transfer. I don't know how to submit a ticket

Resolved! Sim Scam

Like an idiot, I tried to buy something on a scam website and now they have all my details. I canceled my CC but I'm scared of Sim swapping. What should I do to protect myself. If they can only request a new Sim through the PM app, I'm okay, as they ...

New activation/phone number transfer problem

I just activated my new public account and I can’t save my phone number to my account. I am not receiving any calls, they just go to voicemail. I’m switching from Roger’s. I did receive notification from Roger’s and I authorized the transfer. I don’t...

data

Hi -does Public Mobile roll-over unused data to the next billing cycle?

Resolved! Visiting US

Hi -how do you access your add-on for US texting and calling when have already paid for it and then visit the US in a week?

Not working number in Europe

I went to Europe. Will be staying for a while. My number doesn’t work. I need it just for bank account notifications. What’s my options? I need the lowest monthly subscription just for receiving those notifications, probably with roaming to get the n...

Resolved! Is anyone having trouble to receive text message at moment?

I can't receive text message at moment. No internet connection. It keeps asking me "log in to network public mobile". Thanks!

Need a moderator

I’ve been out of country for the last 3 weeks. somehow roaming was on! I logged into my account and see out coming calls from my phone (using an eSIM currently) but I have never made a call out. What do I do? Need urgent help. I can’t receive text as...

Issue with eSIM and unable to receive SMS

I recently transferred my phone number from Fido to Public Mobile and completed the eSIM activation process. However, I’m currently experiencing the following issues:I can make outgoing calls, but I cannot receive incoming calls or SMS.My phone does ...

Resolved! New Subscription

Hello - I am considering switching to Public Mobile and getting a Can-US-Mexico plan, but have a few questions. Does this plan allow unlimited calls and texts to/from all 3 countries as well as within all 3 countries. ie. when I'm in Mexico can I ...

Phone not compatible with ESim

Hello, I recently subscribed with Public Mobile for a plan via a ESim card. First the online assessment showed that my phone is compatible with Esim then when I was completing the subscription and activating my plan the app is telling me that my phon...

Port my existing number from Fido to Public Mobile

I have a quebec number from fido but i live in Ontario. Can I port my quebec number when I switch to public mobile? I will live in ontario

Resolved! Do I need roaming for Florida US phone calls

Hello I wonder if someone can help me out I have the $35 per month 50 GB data within Canada US and Mexico 5 gig speed up to 250 mpbs unlimited Canada, US and Mexico wide minutesmy question is when I fly to Florida do I need to purchase a roaming add-...

eSim

Hello. before I could install the eSIM the QR code became invalid. Can another email be sent?

I accidentally inputted the wrong account number when trying to port my old number

I received a text saying i’d get a call to help provide the right account number and resolve the porting process but I haven’t gotten one yet what do i do?

Number

I recently changed my number but is it possible to change my number back to my previous number

Ticket

How to raise a ticket or talk to customer care..?

Resolved! promotion from text message

I got a text message from Public Mobile 5474 that offers me a chance to switch to a better plan and price. I am wondering from "Public Mobile 5474 text message" is a TRUE message or not? Since fraud messages are so popular now. Anyone know?

Resolved! Billing Address

Hello. If I change the billing address on my credit card (card number stays the same), do I need to change anything on Public Mobile's end for Auto Pay to keep working uninterrupted?

Refund SIM Card cost to buy from Amazon

I stupidly made payment of SIM Card order using the website instead of Amazon where I wanted to actually order (due to fast delivery). How can I fix that?

Can not receive any text or phone calls

I already activated my phone but to confirm it I have to receive 6 digits Code from Public Mobile by text message the Public Mobile sent it but I can't receive it what I have to do. Is it possible for Public Mobile?to send it by email?

Offer

Public Mobile sent an offer of $28/mth. I accidentally clicked yes. It was a mistake and I need to cancel it. I want to stay with my current plan of $25/mth. Please help.

Resolved! Desactivation or my voicemail

How do I deactivate my voicemail. I don’t need it, and with my old provider I needed to call my provider to get deactivated .. how does it work with public mobile

Eversafe has the wrong phone number associated

For some reason the eversafe phone number associated with the account changed, I had previously received a text for this account, however new texts are being sent to a number that appears to be one digit off. I cannot log in to my account to change ...

Unsuccessful port

Hello!! I just recently learned that my port from Rogers to Public didn’t work meaning I’ve been using a temporary number from Public mobile while my Rogers number didn’t get patched through. How do I go about fixing this so I can have my Rogers numb...

Resolved! Is upgrade from 4G necessary?

I keep getting texts saying I have to upgrade from my 4g account or risk losing service etc. Will this really happen? Or will they just boot me over to a 5g service eventually?

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