Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I get connected to a customer service agent?
Until a few minutes ago, my android phone didn't work. It used to work and is now functioning properly. I had incoming calls today from a friend and my smart phone didn't ring. Text and data are fine. I have subscribed with "100 minutes Canada-wid...
I can't past "LET’S COMPLETE YOUR ACTIVATION."I log in, then I get, let's complete your activation, I click "Resume Activation" and it brings me to the login page again, I enter the credentials and it says "Email and password do not match." I tried F...
I haven’t been able to receive phone calls for a few days I would like to have somebody check to see what’s going on. Maybe they can refresh the network on my end or something like that see if that helps. Or if there’s other problems wrong with my ac...
I bought the 200mb data add on at 5$ and its not showing up in my subscription and add on page on my account and I don't think it was ever applied to my account.
Have been increasingly frustrated with the loading speed on data lately. I had a 3G plan that was dirt cheap so didn't realize they introduced 4G and 5G plans! Has anyone experienced extremely slow loading on their 4G plans? Deciding if I want to sta...
I used a referral code when I signed up for my PM account. I have a welcome bonus and 5% bill credit show up under My Rewards already but when will I see the $10 bill credit?
How do I port my koodo prepaid phone number
If I get one of the new Canada-US plans, can I call from the US to Canada or is it just for calling 'within' the US and 'within' Canada. I'm thinking of subscribing for the months that we travel to the US during the winter.
I recently upgraded to a Samsung Galaxy A34, which I'm led to understand is compatible with Public Mobile's 5G network. I was keen to switch to a 5G plan on Public Mobile once they became available, but after I did, my phone won't connect to one. It ...
My iphone11 has been checked thoroughly by Apple and a technician and the reason given for people being unable to hear my voice when I phone them is a problem with my service provider. I call from the same location with the same Public service from m...
I cant send tickets i get error after error 4 h of trying every i could find on here…. My iPhone is compatible i reset the network settings i restart phone. Toggle on off air plane mode , i did all the robot said…. But i cant put in a ticket in any ...
I can’t get my 6 digit verification code sent to the phone for set up
So I'm on my new $50/40GB 5G Can/US plan as of today, and currently in Washington state. I am able to confirm that we do have access to T-Mobile's 5G network.Neither my wife or I (same plan) received the Welcome to the USA text, which actually surpri...
Oh boy!! I have been locked out twice trying to finish activating my new sim and account. Every code that is sent to my email comes back invalid, Public has already taken the funds from my bank account when i registered my sim card. Am I being scamme...
With e-SIM now being available to everyone, I've had a few fellow Community Users request that I make a Guide/Walk-Through of how to buy and install an e-SIM on your Existing Public Mobile Account. So here is is from beginning to end:For this process...
I am new customer i get error e sim dont instal asking for support no support robot garbage. 2 h of trying to get my cell online again i dont have my cell working…. I try whit the email and instal the sim same error contact support what support yo...
@CS_Agent my US roaming data add-on didn't work. I bought the add-on one day before the last one expired. The data never worked on this part of the trip (Hawaii), but the expiration of the first add-on seems to have made the second one expire as well...
I just recently received a message saying my subscription got put on hold due to an unresolved payment issue. My confusion is my auto renewal already began a new cycle about a couple days ago.
Hi, my account is locked.I try to reset my password, but it doesn't fix the issue.
I just paid my bill and I was overcharged.. I downloaded my receipt and I can see that the credits and the promo were not applied to my account this billing cycle please help!
Within the Public Mobile app and 'Shop SIM Card Section' it only allows me to Purchase one SIM Card per time.. so I cannot put ×2 or ×3 on the same order but I can order one after the other individually. I was wondering could $100-$200 be deducted fr...
Hi Everyone. 2 Questions: 1) I have an account for my kids phones and one for a hobby business (so two separate accounts). I would like to add another phone number (for my personal use). I signed in to the hobby account but it only seems to allow ...
Any help is appreciated. My family has 3 phone numbers with Public Mobile - quite happy with the service and price - but I'm only seeing 2 charges on my credit card each month. I can only access the account for one phone number. We get service for...
Hi Moderator, I have point at a Coco bubble tea shop. The way they access the points was by phone number. I recently change my cell phone number. Then when I went to the Coco bubble tea shop they request I show prove of the previous number in order t...
Hi -How do I generate a referral code to give to a friend?
Hi I just signed up yesterday with a plan with an esim and I wanted to transfer my number from my last provider but I still cannot get anyone messages or calls
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