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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can International Long Distance minutes be used locally

Hi. I have at least 1000 International Long-Distance minutes that are unused. Today, someone I know unexpectedly dialed my cell. Time flew and all of a sudden, I was cut off only to receive a text message from PM informing me that I had 10 minutes l...

Resolved! Port my phone number to public mobile

The Authorization SMS from my previous provider was not successful. I called my previous service provider (Freedom Mobile) and they cannot resend the authorization request, they said that the request must be initiated by Public Mobile. Can Public M...

Item not found error message

I was messaging with an assistant. But now I can't see their reply. It says item not found. And I can't all the questions I already asked. How can I get into to the thread again?Thanks

Resolved! Two step verification issues

I recently had my cell phone stolen, I am trying to regain access to my account to replace my sim card. Given there is no customer service call centre (to my knowledge). I am stuck in an AI loop I don't have access to my email as it is set my phone...

Phone Numbers

I took a new phone number when I first activated the phone xxxxxxxxxxxxxx. Afterwards I found out how to keep/change to my old phone number xxxxxxxxxxxxxxxx. I followed the instructions, but the phone did not respond to the change, I could call. ou...

Resolved! Data being hacked

Hi,every night, after midnight (when I am sound asleep and my phone is on airplane mode and shut completely off), I am losing significant data, according to my usage list. Every night this happens. Seems as tho someone is hacking my data somehow? ...

Data not working

Hello, I've 3GB data add-on to my account today and my data is still not working. Nazneen

forgot to enter the Referral Code at Activation

Is there a way I can enter the Referral code?

Stolen phone

My phone was stolen while on vacation in Europe. I cannot log in to my Public Mobile account because the two factor authentication code gets sent to the phone I no longer have access to. I can’t seem to get help through the Public Mobile site, what...

Locked out of Account

I have been locked out of my account, and I need to get back in to set up my banking information. I have tried for days, but I cannot get back in. Thanks for your help

US Roaming NOT connecting in Alaska

My plan includes US Roaming. It is not connecting in Alaska on Android (OnePlus 9 Pro 5G) but same SIM card works on iPhone 12 Pro Max.I have tried all steps that Public Mobile FAQ suggested on roaming setup in the US!Anyone can help?

My data doesn't work at all

My data doesn't work at all: 3G, 4G etc...

SMS issue defying all known fixes.

I am having a heck of a time with SMS not sending Ive tried every "fix" I can find in here the public mobile community, the chat bot / useless service ticket and Google. I can receive SMS my plan id sufficient, paid and working lots of data and home...

Reception problems

I am have problems with drop calls and very poor service

Public Account Not Working

Hello!I have been with public for years. I recently traveled outside Canada for a couple of months but was still supposed to be in Autopay so I wouldn't lose my number. I am back now but my SIM doesn't seem to work. I try to log into the account onli...

No Service.

Hello,There are two lines attached to my credit card, my credit card has been charged twice, but only one phone has service. The number that has no service is xxx-xxx-4337. Before the change we had tried to keep the previous number which I had to pay...

Unrecognised outgoing calls

My history shows calls to numbers that I don't recognise. I only make voice calls to one number, my house. Not even by accident do I ever call another number. And I don't answer calls from anyone except my house. My wife and I text only. Only fo...

फोन पे रॉन्ग ट्रांगेशन रिफन मानी

removed spam/threads created for the purpose of giving self solutions

Those who are you in the evening

removed spam

Security

Someone is using my phone number to send and receive texts and calls. I just checked my usage history and there are so very many that are not known to me. How do I stop this?

Can't login

This Public mobile kind of hard to Login if you wanted to do a forgot password for account,Always telling me locked when I only tried only once it says too many attempts not even close because I only tried once and locked me out.

Transfer phone number

I'm having problems getting my number transferred from my old provider. I got an error message that indicated a problem with my application which also stated that "someone from the team" would be contacting me shortly. That was several hours ago. ...

Imessage

Currently switch my daughter’s phone from the Roger’s to public mobile. Had her old number ported to eSIM. Currently iMessage can only send using her phone email. She can recieve phone calls but is unable to send a phone call. In iMessage her phone n...

Resolved! Add-on without a subscription plan?

I am travelling in Canada and US and got a subscription plan that ends tomorrow. Now I am in the US before flying back home on Thursday and want to ask if I can buy add-on only without renewing my whole plan for 3 days only.

New activation

Hi there, I set up a phone plan today for my daughter but nothing is working. No data no talk no text. I followed all the instructions, submitted payment and it says account is activated but we have nothing. I’ve spent 7 plus hours trying to talk to ...

Resolved! Unable to Cancel Subscription

I purchased a package and planned to transfer my Koodo number to the new account. However, I realized that the service has poor roaming support for SMS and calls, which is essential to me as I am currently in the U.S. I canceled the transfer, but I a...

Data

My teenager is ready to have data on our cellphone, but all the good offers are for new activation. She is at 13$/month. The only offer for me is 30$ for 20 go, which is too much for my teenager! I may have to change to Fizz or another service. Why...

Resolved! Community

I'm new, so I probably sound dumb but I can post here, how do I comment?

Resolved! Payment Vouchers

Hello,I want to get payment vouchers to pay for my subscription. I am having trouble with Recharge.com, is there any other place I can purchase vouchers online? Please tell me where I can get vouchers online, as I am not currently able to get it in a...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can International Long Distance minutes be used locally

Resolved! Port my phone number to public mobile

Item not found error message

Resolved! Two step verification issues

Phone Numbers

Resolved! Data being hacked

Data not working

forgot to enter the Referral Code at Activation

Stolen phone

Locked out of Account

US Roaming NOT connecting in Alaska

My data doesn't work at all

SMS issue defying all known fixes.

Reception problems

Reception problems

Public Account Not Working

No Service.

Unrecognised outgoing calls

फोन पे रॉन्ग ट्रांगेशन रिफन मानी

Those who are you in the evening

Security

Can't login

Transfer phone number

Imessage

Resolved! Add-on without a subscription plan?

New activation

Resolved! Unable to Cancel Subscription

Data

Resolved! Community

Resolved! Payment Vouchers

Physical SIM to eSIM - Swapping Phones

Update address

Text usage history not current

Error on plan description $34 unlim reduced speed ...

SIM issue