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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forgot to write unit number in my order

I have forgotten to write my unit number in my building during my order, and there is no way to access my profile without sim card activation. What should I do?

Resolved! I can't download the Public Mobile app to complete my SIM card activation

My SIM is paid for and installed in my phone, but my iPhone 6S will not allow me to upgrade to a newer software version to allow install of the Public Mobile app... So how do I activate my SIM card?

Som card

Why does my 2nd Sim card not working

How to find call history from more than 90 days ago?

Hi, I need to figure out the day I made a specific call. Unfortunately, I had wiped the records on my device already so I'm unable to check there. Is there a way to access call history from about 6 months back? Thanks in advance

Resolved! Port stuck

I tried to port my number but it is stuck and I no longer have my old SIM card.

Cannot PAY with NEW Credite card

I am trying to change and pay for my monthly plan, and my old credit card is not used anymore. I want to add my new credit card but the system keeps telling me something is wrong and try later. This has happened since yesterday and I have tried many ...

Resolved! USA roaming package

hey all- the $65/month CANADA-US package, this works in both directions covering my roaming? just want to double check before i purchase or go hunting for a pre-paid usa sim.

Resolved! Update payment method

Hey guys, I was trying to update the payment method. However, it is keep saying "Sorry, we’re not able to process this request at this time. Please try again later." What should I do to update the payment method?

Resolved! Portable number issues

Cannot receive incoming call

Resolved! refund

i transferred to other provide after paying the bill, how can i get refund?

Resolved! A1 Forbidden can't sign in

Hi, just subscribed, almost got through the esim activation and it failed on the last step. I contacted my other provider to see if there's a port block and there was not. Now when I try to sign in it says A1 Forbidden. And I can't talk to support di...

Resolved! Agent

Having a hard time porting my number from rogers you guys I need this number

Resolved! trying to initiate new plan

attempting to activate sim card. Valid card purchased last year. will not link

Resolved! Sim Card

My wife and I are new to Public mobile and where we live there are no public mobile stores to purchase a sim card. So we ordered them and having them sent to us. Our accounts were set up on Jan 19th Well that has been 12 business days and still nothi...

Sim card for my Samsung Tablet Tab A

Sim card for my Samsung Tablet Tab AHello,I have a samsung Tab A, I need a sim card for it, for receiving calls and use wifi in the street or anywhere, can i purchase the sim card or a plan? can you please explain?Thank you,Jorge

Stuck in weird limbo after transfer, cannot receive SMS

gotta say, i miss having an option to talk to someone (never needed to before public mobile :/)but i am finding it super frustrating to go back and forth with the 'ai' chatbot. full of 404s and error pages.anyway.... transferred number half way it s...

Getting Refunds

I changed my plan that is a lesser value and my payment came out already, I opened a ticket but how long will it take to get the refund, or WILL I EVEN GET A REFUND!

"This plan is for Quebec residents only and intended for use in Quebec"

Hi, I live in New Brunswick, so I was on the New Brunswick region of the site, and when I went to select a plan, I saw that it had "This plan is for Quebec residents only and intended for use in Quebec" written in the offer details section. And so, I...

Resolved! Need help!

@CS_Agent ,Hi, I am having troubles setting up subscription. It says "Selected plan not available The postal code on your card doesn't match the province you selected. Please choose another plan."I am located in AB so I am not sure why it is not allo...

Resolved! Alternate 2Fa

I've searched the forum for an answer to this question but have so far been unsuccessful in finding one. Does anyone know if there is a way to set up an alternate 2Fa, such as an email address? I am moving abroad for a while but I want to keep my n...

Change my credit card and login

Hello, my husband has the login account for my cell phone. I pay public mobile with a credit card. I cannot get into the account and my husband is separated from me. I want my cell phone under my account and I want to change payment methods

How are Rewards applied to a 90 day subscription

Hi.Over the years, I've accumulated $7.00 in rewards. $2.00 for autopay, $3.00 for loyalty and $2.00 for referral. If I'm on a 90 day subscription, do I get a $7.00 discount for the 90 day period or a $21 discount. Claudio749

Resolved! Adding a New Phone to Profile

Hellotrying to add a second phone to my account profile and the chatbot says I need to navigate to "profile" section and select "add a device". I cannot find this link in the profile section. When I try to select a new activation subscription from t...

1 Month free

I signed up for 34$ ,50gb plan on December 27th , do I qualify for 1 month free.Thanks.

Changing CC#'S and customer service that is inneffective

Am I the only one having trouble updating my CC? One would think it would be simple, but apparently this is beyond the abilities of their alleged technical team.

Overpayment for January

I can not cancel a double payment for January. Not able to open a ticket. Says, Error has Occurred.

Payment on Account

Connection error

I tried to sign up with public mobile using an esim. I got a text saying everything is working however I have no network connection it just shows SOS where my data should be. Public mobile also won’t allow me to submit a ticket. It just keeps saying ...

Locked out of Account

I have another account with public and I currently can not get into it. I think when I set it up I mistyped my email address. Everything I enter does not work. The phone is working and I know the password but I can't get into my account to fix it. Wh...

Phone plan upgrade/upcharged with out our knowledge or consent

We have been signed up for the $35/20 GB per month plan but just notice that a couple months ago we were being charged for the $102/60 GB per month plan. Tried to open a service ticket with the link provide thru the chat, link was to a dead page. N...

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