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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24365 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35867 Views
  • 185 replies
  • 27 Bravos

Resolved! esim problem

Hi,When I joined Public Mobile. I used my IMEI # for physical sim instead of IMEI # for esim. What should I do to get this rectify?

daredevil604 by Great Neighbour / Super Voisin
  • 736 Views
  • 5 replies
  • 0 Bravos

Need help for over payment

Because my credit card was expired, my payment was not processed. Last night when I updated my credit card and paid the bill, I found it charged me twice. Can Any customer service help me? Thank you 

Ping520 by Great Neighbour / Super Voisin
  • 448 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot sign in

My account is locked. No matter how many times I tried it always said to try after one hour. I have tried after 3 hours, after one night, after 2 days...but all failed. It is keeping to lock me out. Tried to connect to Chatbot, still ask me to sign i...

LCheng by Good Citizen / Bon Citoyen
  • 463 Views
  • 4 replies
  • 0 Bravos

customer service

How long does it normally take to hear from from a customer service agent?  I've been without a phone for two days due to no service after porting my number...........Wouldn't care but I kind of need one for work so this isn't the best case scenario

Selina85 by Good Citizen / Bon Citoyen
  • 514 Views
  • 5 replies
  • 0 Bravos

7b1 not activated on the network

After 2 days and raising a ticket I still have this issue , 2 CS reps have failed to help I am a new customer and have never been able to make a call how do I get my money back and cancel my subscription 

Debi34 by Good Citizen / Bon Citoyen
  • 772 Views
  • 8 replies
  • 0 Bravos

Porting trouble

Hi, I purchased a new phone and a salesperson submitted a request to transfer my Public Mobile number to another carrier (Freedom). It’s been 2 hours and I still haven’t received a validation text from Public Mobile. What should I do?

ace14318 by Great Neighbour / Super Voisin
  • 602 Views
  • 7 replies
  • 0 Bravos

Porting number failed from other carrier

How to contact anyone from customer service ? I requested to transfer my number from Rogers, they sent SMS and I replied by yes, but the line is still active and didn't port to public mobile, I contacted rogers and they said that the request was appr...

Arini by Good Citizen / Bon Citoyen
  • 435 Views
  • 3 replies
  • 0 Bravos

Advice please

I have just changed to the $29 30gb plan.I started this process just before renewal so as not to lose to many paid days. Due to the length of time it took for approval and the time between agent getting back, sometimes 18 hours the renewal day passed...

Cathp by Good Citizen / Bon Citoyen
  • 780 Views
  • 7 replies
  • 0 Bravos

Slow download speed

I've recently changed from a 4g to a 5g plan for myself and my kids, but I'm only getting 2-10 mbps download speeds in good service areas. How do I fix this? Some of our phones are not 5g compliant, regardless I would expect faster download speeds.

Keldis by Great Neighbour / Super Voisin
  • 372 Views
  • 3 replies
  • 0 Bravos

Calling multiple countries

Are there no options to call countries not included in any of long distance add ons?Also do I have to get multiple add ons if I want to call different countries? For example I want to call US and UK must I buy both add ons. I got the 300 Internationa...

Tembo by Great Neighbour / Super Voisin
  • 363 Views
  • 3 replies
  • 1 Bravos

Resolved! Pending new customer

I'm waiting for delivery of new phone--early in new year. Current phone is old (iPhone 6).The new phone will use an eSim, the old one can't.I want to take advantage of the Boxing Week Sale (50gigs / $35). I don't want to be without service while wait...

Sabocat by Good Citizen / Bon Citoyen
  • 948 Views
  • 8 replies
  • 0 Bravos

SIM for 5G offered in offer not received

ON you Dec. offer I upgraded my service To 40 Gb. 5G.  The offer stated I would receive a new SIM for 5G.  I haven't received a SIM or an direction on how to  acquire the offered SIM! 

DarrellAdams by Great Neighbour / Super Voisin
  • 619 Views
  • 8 replies
  • 0 Bravos

Resolved! Waiting for number porting 24 hours.

I am assisting a family member to have a PM account which I am paying for and using my email address, he has gone through the PM app to activate the account with the new sim card and I received a email to confirm as such and it could take up to 5 hou...

GadgetMan by Good Citizen / Bon Citoyen
  • 710 Views
  • 5 replies
  • 0 Bravos

Having issues with porting number

I tried to port my number and it told me there was a failure with activation. i think at this point I’d like to get a new number just to make it easier but there’s no easy way to contact support. I sent them a ticket with no response.

Liamthobbs by Great Neighbour / Super Voisin
  • 224 Views
  • 1 replies
  • 0 Bravos

Resolved! Wrong MEID

Hello, I think I made a typo for the MEID. I received a message from Public Mobile telling me they will contact me shortly but nothing. I tried the chatbot but it redirects to me submit a ticket with 404. I tried to clean the cache and it's still 404...

Greg22 by Great Neighbour / Super Voisin
  • 605 Views
  • 5 replies
  • 0 Bravos

No network

I just became a customer. I set up everything and went through all of the steps last night. I thought my eSIM was fully activated but I have no network no messaging capabilities.. it just says SOS at the top of my screen. I need help, I need my phone...

Abbigale by Great Neighbour / Super Voisin
  • 536 Views
  • 6 replies
  • 0 Bravos

Switching Subscription

I have some built in savings right now: $2/month for loyalty and $2/month for paperless (I think). I’m considering switching my subscription but it says I “will lose all current promotions “. Is that different from my savings or will I lose those per...

Mike006 by Great Neighbour / Super Voisin
  • 432 Views
  • 4 replies
  • 0 Bravos

Ported # transfer fail, no recourse, frustrating

Hello, when I ported my old telephone number, I was told (by chat) to do it after activation. Since then, I have two numbers on my device, and my ported number cannot make phone calls, and the temp number cannot get text messages. All my messages Are...

Briar1968 by Good Citizen / Bon Citoyen
  • 881 Views
  • 10 replies
  • 0 Bravos

PUK code.

Please...  I need a PUK code..   I'm urgent.

spiderman-008 by Great Neighbour / Super Voisin
  • 393 Views
  • 2 replies
  • 0 Bravos

Resolved! Has anyone else had problems with the app?

Lately, when I try to log into my account, I get a black screen with, unauthorized, at the top. I have set up the app to recognize my phone, and this still happens despite that. I can get back into my account, but only after clearing the cache, and t...

Rupuzes by Good Citizen / Bon Citoyen
  • 467 Views
  • 3 replies
  • 0 Bravos

Account Suspension - Wintering South for 4 months

Hello,We are going away again for the winter and will be away for 4 months.  Can we still suspend the account for up to 90 days and keep the account and number.  It worked for us last year but want to make sure it is still in affect.Thank you, Mare

MareS by New in Town / Nouveau en Ville
  • 369 Views
  • 3 replies
  • 0 Bravos

Port didn't fully work

I subscribed last night, and after enabling the E-sim I got logged out of the app. I tried logging in again and I wasn't receiving the two-factor authorization text. I figured this was because my number was in the process of porting and went to bed.T...

Ari-elle-2 by Good Citizen / Bon Citoyen
  • 773 Views
  • 7 replies
  • 0 Bravos

Transferring a number to Public Mobile

I still can't transfer my number from another carrier. I managed only partially - got the SMS from my old carrier and confirmed that I wanted to transfer the number to Public Mobile, but then got an error message from Public Mobile.Then in the Profil...

Predrag by Great Neighbour / Super Voisin
  • 647 Views
  • 6 replies
  • 0 Bravos

I want to change my current plan to a boxing day plan

I want to change my current plan to a Boxing Day plan, as seen below and would like help to do so, also if you could answer just how long that price for the Boxing Day plan would stay applied that would be really appreciated!  

Johnmmm_0-1704015991298.png Johnmmm_1-1704016009544.png
Johnmmm by Great Neighbour / Super Voisin
  • 670 Views
  • 4 replies
  • 0 Bravos

Calling and receiving calls not working in the U.S

I have the canada-us plan with 60GB and the data and text is working fine in southern states. My husband has the same plan and all works fine on his phone. Also,  I even paid for a roaming plan to see if that would help for the time I will be in the ...

CybeleG by Great Neighbour / Super Voisin
  • 898 Views
  • 3 replies
  • 0 Bravos
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