hi @Linda53
PM payment system is glitchy sometimes
if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)
but since your plan has already expired and you might not want to wait further, you can buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account
