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Resolved! number porting not working

Hello, I have activated a sim and an account with Public, but I haven't received the SMS and this caused my number number is still with my previous provider. The problem is there is no option to reactivate the sim and request to send SMS again to por...

chloehuang419 by Great Neighbour / Super Voisin
  • 230 Views
  • 2 replies
  • 0 Bravos

Resolved! Switching plans

I have had the same plan for a few years now (with PM), its a 90 day plan. It seems to me that some of the newer plans are better in terms of how much data I would get etc. But if I switch, do I lose my rewards? My cost every 90 days now I believe sh...

jt123 by Good Citizen / Bon Citoyen
  • 483 Views
  • 22 replies
  • 1 Bravos

Resolved! Delivery date for used phone purchase

Can anyone tell me how to find out when my used public mobile phone will arrive? I ordered at the beginning of August and have no tracking number or anything...

sheraz by Great Neighbour / Super Voisin
  • 242 Views
  • 2 replies
  • 0 Bravos

Switched phone

Hi.I just switched the Sim card to my kids new phone. She can text me, I can't text her. I can call her. How can I make the texting work foe me?

Foxy1 by Great Neighbour / Super Voisin
  • 376 Views
  • 7 replies
  • 0 Bravos

Resolved! How to Add on US data while in the US and phone is in airplane mode.

We are already in the US and now want data for GPS maps. We have our phones on airplane mode so we don't get charged with texting and phone calls from Canada. I have not tried to add on yet as I forgot my password and am locked out right now. But ......

Cici1 by Great Neighbour / Super Voisin
  • 436 Views
  • 8 replies
  • 0 Bravos

My service does not work

HelloI have recently bought a sim card. After activation , Unfortunately It doesn’t work in my phone, but other sim cards work in my phon without any problem. this sim card doesn’t work in any cellphons. you can call me to another phon number to fix ...

Sahami by Great Neighbour / Super Voisin
  • 160 Views
  • 11 replies
  • 0 Bravos

Resolved! I got charged $25 for an unknown reason

Every month I get charged $20 for my monthly plan. However, in July, I saw I got charged the usual $20, and then I got a charge of $25 due to "Credit/Visa Debit TopUp". I went back to all my past transaction history statements, and I have never seen ...

jocelynpubl by Good Citizen / Bon Citoyen
  • 326 Views
  • 13 replies
  • 0 Bravos

Charged for nothing

I tried to set up an account & purchase a phone, but I was unable.I cannot get in touch with ANYONE to help me to stop the recurring charges on my credit card.

nicolesellar by Good Citizen / Bon Citoyen
  • 252 Views
  • 13 replies
  • 1 Bravos

Porting help - incoming calls go to voicemail

Hello,I just helped my mother activate her new sim yesterday. She is switching over from PC mobile. I have been a customer with Public for years now. She is able to receive texts, and her phone now shows "Public Mobile" as the network carrier, but ca...

jt123 by Good Citizen / Bon Citoyen
  • 252 Views
  • 8 replies
  • 0 Bravos

plan change difficulties

For about two weeks now i have been unable to switch my talk, text and data plan. and my autopayment date is coming up on the 20th of august. that section of my account seems to be the only part with issues. it doesnt load up my current plan and i ca...

George_adindu by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Resolved! replace a lost phone and sim card

I lost my phone and sim card. went to Public mobil 2 times at wal mart where I bought phone and they said thay cannot help me. WHAT IS THAT!!!!!!

Thewilliams by Great Neighbour / Super Voisin
  • 317 Views
  • 4 replies
  • 0 Bravos

Re: Paid...up to date..zero due..$balance no service!!!!

Can someone help me Last night I couldn't pay when my bill was due as the site was down. This morning it says my account is suspended but that I had nothing in the amount due. So I paid 54 ..my plan is 50 The 54 is there in available balance...nothin...

Michwhea by Good Citizen / Bon Citoyen
  • 220 Views
  • 4 replies
  • 0 Bravos

Missing Data and Phone Min's

Last Christmas Public Mobile offered and I received 1Gb of Data and I believe 500 min's of phone time which used under 100 of. They were carried forward until recently and now are not showing on my account. My question is where did they go?

trooper0169 by Good Citizen / Bon Citoyen
  • 219 Views
  • 5 replies
  • 0 Bravos

Lost internet in Waterloo, ON

Today when I left for work I randomly lost all internet. I confirmed that I can still make a receive calls but no internet. I have double checked the APN, rebooted, removed the sim, etc but still nothing. The top still says 'no internet'/

Warguy94 by Good Citizen / Bon Citoyen
  • 260 Views
  • 11 replies
  • 0 Bravos

Resolved! Plan charge

Why have I been charged $40.25 three times on my credit card for my plan. I am a new client and my plan totals 40.25 monthly, but my credit card has been charged 3 times same day, please reverse 2 payments.

joanne55 by Great Neighbour / Super Voisin
  • 303 Views
  • 5 replies
  • 0 Bravos

Resolved! ACCOUNT DESACTIVATED WITH ENOUGH FUNDS

Hi,My account was desactivated although I have enough funds.My plan is 40.00 CAD and two days ago I payed this amount (with taxes) and it got desactivated, why? Bank statement I need this fixed because I work with my phone.Thank you edited by compute...

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LiFarias by Great Neighbour / Super Voisin
  • 271 Views
  • 4 replies
  • 0 Bravos

Resolved! Spam in Inbox

I've got spam in my Inbox.Want to delete and report but don't see any options for that on the page even though I've tried different browsers.Any suggestion?

t_p by Mayor / Maire
  • 365 Views
  • 6 replies
  • 0 Bravos

Where’s the next feee Data at?

Anyone know any promotions for cheap data? I am downgrading my data and plan to $15 a month starting tmr… any tips?!???

Savebig2 by Great Citizen / Super Citoyen
  • 589 Views
  • 9 replies
  • 1 Bravos

Trouble getting set up

I was getting started - activated my SIM card, selected a new phone number, selected the plan but realized I had not recorded my new phone number, so hit the back arrow and it didn't go back to the phone number screen - I activated the chat and was s...

erikal by Great Neighbour / Super Voisin
  • 253 Views
  • 8 replies
  • 0 Bravos

Resolved! Never received the phone I ordered on PublcMobile.ca

I ordered a phone on PublicMobile.ca on August 4th but never received it. They didn't even give me a package track id. I sent an email to webstore@publicmobile.ca to complain about it but nobody answered my email yet. How can I get in touch with a re...

inetbox by Great Neighbour / Super Voisin
  • 387 Views
  • 6 replies
  • 0 Bravos

Resolved! My US talk Plan is not working

Hello Community, I changed my plan (previously $40.00) to include US talk; this service costs $50.00. I live in Canada and did not need US Talk in the past, but my son moved down to Texas so I needed to add US talk to my plan and did so on August 13t...

tassonc by Good Citizen / Bon Citoyen
  • 306 Views
  • 18 replies
  • 0 Bravos

5 GB DATA Bonus Flash Sale?

I just ran across this thread on RFD promoting a flash sale for plans $25+will recieve a 5gb bonus data add on from August 17th to 31st. I can't find a confirmation on the pm website. https://forums.redflagdeals.com/public-mobile-5gb-one-time-free-da...