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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lost cellphone. 2 POINT AUTHENTICATION

Hi,i lost my cellphone, i cant access my account because 2 point authentication.all i have is my email, and password.cant get 2 point pass from my email account either, because that also has 2 point authentication.how can i bypass 2 point to gain acc...

Resolved! Buying points

Hey! Can we buy more public points if we are short of some to make a purchase?Thanks

New UK plan

So I see a new plan about the UK 1000 minutes. How will that work ? Can you roam or do you have to turn your phone on and off?

I can't use #.....5091 now. What should I do?

Hello.I added # .......792 to my account # .....5091.However, the number .........5091 disappeared and only .......0792 is available.I can't use ......5091 now. What should I do?

Payment

Why won't my payment go through?

SIM card not working

Hi. I just subscribed to public mobile. My other provider has already transferred my services over, but my SIM card seems to not be working. Can you help me?

Cancel my subscription and Refund my money

I would like to cancel my subscription and refund the due amount of $21.47 as I am unable to activate e-sim as it says my phone (Samsung Galaxy A54 5G) is not e-sim compatible.

Resolved! Esim not working

Qr code not working. Getting error when scanning qr code “try again”. Wifi connected. Need a replacement esim.

Subscription cancellation

If I unsubscribed / cancelled my monthly data plan will I loose my current plan?

Unsubscribe and refund

I would like to unsubscribe and request a refund, as my Play Store is set to a different location, and I cannot download the Public mobile app.

invoice

Why weren't my points credit to my last bill in Aug...I lost my refer a friend and loyalty points...I've been with PM since 2017 and now have to pay full price.

Resolved! transferring PM line to koodos

I am getting a message saying that my account number doesn't exist. Does anyone know how to solve the issue of a PM account number that doesn't exist?

Changed email addresses. Can’t login. Need to ask billing question.

I was double charged on August 20/21, 2024 for $28.25. I tried asking for help in the chat, but can’t login to My Account because I changed email addresses and can’t recover/reset my password without accessing my email. Please help!! @CS_Agent

No sim on eSIM

New customer and it says no sim. I tried to activate thro email n get n error. Im using an iPhone se. my husband has same phone n his esim worked fine. We r both with public mobile. I accidentally deleted the esim from cellular thinking i could use t...

I stopped receiving text messages 4 days ago

All of a sudden I stopped receiving text messages 4 days ago. I can still send text messages. I am 99% sure it is Public Mobile that stopped delivering them (there is nothing wrong with my phone). Please, help.Thank you,Michael

Correct My postal address

Hello,I wanna be sure you have the correct postal address to receive my sim card.xxxxxx rue Monk,xxxxxxx Qc H8Z1V2 Edit by Dunkman: removed personal information

Resolved! Public Mobile service ending???

I convinced a friend to change his cellphone service to Public Mobile and he was told by the Telus Office in his area that Public Mobile would be ending in June next year,Is this correct?

Mobile data is not working

I was offered an upgrade on my plan to increase to 10 GB on a 4M network, I accepted it about a month ago, however since then the data isn't working. I need to be fixed please or I would like to go back to my old plan.Thanks

Resolved! rewards category

Why is it that when I try to go to rewards in my PM my account, it prompts me to sign in, but I can go to the other categories and they're fine?Getting so frustrated with the amount of time it takes to navigate the PM system.

Data purchase

Hello! I bought 6 gigs of data but nothing showed up. What can I do? What number to call?

Cancel a line

Hi I bought a plan and a new line for my sister while she visited us here for a few months. She has now left but her line is still in service and she is still paying for it. We tried logging in to cancel the line but we are stuck with OTP which requi...

Forfait cellulaire

Moved to french support

Puk code

Hi My sim is locked. I need my puk code for unlock my sim .

PM doesn't use the nearest expiring data first

I'm disappointed. With about a week left in my last cycle it appeared I'd run out of data when looking at my account (though I hadn't had it cut out), but I needed it for the work I do. I used points for a 1gb add on that would expire in 30 days, and...

PM app

The PM app won't load so I can activate my plan. I enter email and password and the app just shows the spinning circle. I have uninstalled and installed over a dozen times. Any suggestions?

Plan jumped in plan price

My plan jumped from $23.52 to $28.00. I purchased the cheapest plan for 1GB. Can this be reverted for my account please.

promotions

I stopped receiving text promotions how can i fix that so i receive them?

Resolved! Number transfer

The code to confirm my number transfer was sent to the number which is not a cell phone=no messaging. So I could not confirm the transfer. What next?

Call Records/Details

Is there a way to get your call records/details of Public Mobile?

Sim vs eSim

I currently using physical Sim card (nano), can I switch to eSim using my existing account and same mobile number? Thanks

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