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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone randomly dropping SIM connection

Hi there! I've got a recent problem and I'm wondering if anyone's run into this issue, or indeed if this is an issue with my phone, or my sim card or ... i dunno, ghosts. Anyways, my phone (an iPhone SE) has developed the habit of just... losing it's...

OnePlus 5T announcing Nov 16, on sale Nov 21; anyone else excited?

It's official that the OnePlus 5T will be official, on Nov 16th at 11AM eastern/8 AM pacific: https://m.androidcentral.com/oneplus-will-unveil-oneplus-5t-nov-16-new-york-city And I'm thoroughly excited! Some of you may have seem my various ramblings...

Province wide - close to border

I'm about to sign up to a plan which involves province wide calling. However, I am going to be working near Lake Louise Alberta, whilst living just a few kms over the border in BC. Will this change over to long distance calls when I cross the border ...

Password reset

Please help, I aborted account creation last month due to missing information Today I can login, create new account or reset password Login:" Sorry, your login attempt failed. Please try again. Create account " * The phone number entered is invalid...

I have 37 balance how can I activate my plan

I want unlimited provincial call.. Uld text. 1gb 3g speeds I have 37balance took my money from my credit card. This is becoming a horrible experience.

I want to change my plan.

my phone number is 416-***-****. There is a promotion for $35 with 1GB data, ulimited talk and text per 30 days. I think this is better than my original one.

Activation Failed - No service and can't log in - Help!

Need help ASAP! I registered my account and activated my SIM card but in the last stage (after payment) I got an "activation failed" message and told me to contact public mobile.My VISA was charged for the 3 month plan, my friend who referred me got ...

Outgoing phone calls Nov 6th am

This morning I tried to make a call to my Doctor & kept getting cut off by the public mobile elf telling me " your call cannot be completed. You do not have access to long distance".I tried calling home....same thing. Neither calls are long distance ...

Resolved! Does an iPhone 7 Plus (Model A1784 - using GSM technology) work on Public Mobile Network?

Does an iPhone 7 Plus (Model A1784 - using GSM technology) work on Public Mobile Network?Gostaria de saber se a public mobile usa rede GSM ou CDMA. Alguém sabe?A public mobile usa a rede da Telus e conheço pessoas que tem iPhone GSM e são clientes d...

Account suspended HELP!!

Autopay did not work despite updated credit card info. Please help!! Caro

Phone Number Change

Hello! I'm looking to change my number but am running into some issues. I've moved area codes but am looking to potentially pick a specific sequence of numbers if possible (I've had the same last four digits of my phone number for ten years across m...

Plans for better 'crisis' communication?

Hello Public Mobile, @CS_Agent, @Jeremy_M, @Dave_M First, thank you for quickly resolving the outage this morning. I've been using your service for about a year now without any significant problems. Reliable service + good rates mean I recommend yo...

Community Boards work again

So for many in Ontario this morning was a little stressful not being able to make outgoing calls. This community forum had many threads and there was at least 1 response from PM saying they were working on it. Could you imagine if we had to call in (...

I can make phone calls again

I didn't have to cycle the power for it to work.It just started working about half an hour ago.Thank you

Reseting payment information doesn’t change

I tried to replace my credit card. After completing all the info it said registration successful but it displays some cc info which I don’t use. My auto-payment is tomorrow nov 7th. Not sure what to do. Plz help. Thanks.

Resolved! Change expired plan

Hi there, I would like to change my expired plan but am unable to do so. Who can help me make this change?

Questionable Service Level

Today's issue where I can't make outgoing calls is the third such issue for me. Three times now I have not been able to perform an action that I have fully paid for. I have only been a Public Mobile customer for a few months. I have to take time, loo...

Resolved! Phone call problem

Looks like resolution is being rolled out. Many of my friends that were affected have reported that things are working now.

Cannot call from 647 PM number to other provider 647 number

Good morning,I have just join PM family on unlimited provincial talk plan with 647 number. When I am calling a 647 number on Freedom Mobile, it doesn't dial and it says you don't have a talk plan!!!! Can someone help me. I shouls say I have done sim ...

Can not place calls

Morning, When I attempt to make calls I am advised I do not have a valid long distance plan. I'm on the road today, so I apologize for the short post, but will keep an eye on this topic and provide additional information when I am available! Cheers!

Problems with phone calls

Hello,Since today I have a problem to call (any number). When I dial I hear the message: " Sorry we can not complete your call you don't have an active long distance add ons and this call is not covered by your plan".I am calling my usuall numbers in...

Account suspended

My account has been suspended.I got this message;"Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service...

PM needs to acknowledge the issue and make an announcement for its customers

Public Mobile needs to acknowledge the problem and announce to customers what'e being done, what ETA are they targeting, how are they going to mitigate this issue. Are they going to issue a refund for the hours they went offline? Are they going to re...

Re: Calls and texts not working, error msg says not incl in plan

Having same problem, have provincial plan but cant make calls, message says don't have add on. Please help.Thanks

Unable to make outgoing calls

I am unable to make local outgoing calls. It says that I don't have an active long distance add on. Can you let me know what's going on? @CS_Agent

@Moderator_Team System Wide Error!? Unable to make outgoing calls

Hello @CS_Agent There are appears to be a massive system error. Myself and my wife have the $120/90 days data/talk plan but we found ourselves suddenly unable to make outgoing calls. A voice prompt says this add on was not purchased. We've both be...

Resolved! Moderator help please??

Can’t call out says I don’t have a long distance add onn. Its not long distance. Help help

Can't make calls several days after plan recycled

Hello, my plan recycled mid last week. I'm on the 120 day plan for about a year now. As of this morning, any calls I try to make results in the same message saying I don't have a long distance add on, when I have the province wide. Any assistance w...

@moderator_team system wide error. No local calls

@CS_Agent Check your online forums. Massive amounts of complaints.Phone says it cannot make local outgoingcalls but we confirmed our accounts are paid in full. System wide error. Fix ASAP please.

Local call issue has been fixed

Start to work at 9:45am.

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