once i topped up, the money was immediately spent and it went through.
i looked at my DATA and it said my plan was active.
i already did a reset.
Can you call or text out?
If not, try the lost/stolen phone trick to re-provision your plan features.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.
You can write a message to the moderator if anything helped...
@tyrannosaurus and you will need to wait few hours to 2 days for a reply...be patient they will help you..
that solution did not work.
i guess it is up to the moderators.
thank you anyways, but re-topping up your account after a de-activation and then re-activation should always work. i'm surprised there is no immediate switch to "service on" to this effect.
Yes it should.