Community

Resolved! how do I get my account number and my pin number

Resolved! Faulty change plan page

I m trying to change my plan but there is nothing on the change plan page. I currently have an active plan, and I want to switch to a plan I saw on the home plan. When I go to the change plan page, it is empty. I included a screenshot of how it looks...

Resolved! Phone number?

Can one chose their own phone number when getting a SIM card and plan from Public Mobile?

Resolved! unlocked samsung note9 960U phone from at&t who does the software updates

Hi, Does anyone know if I used a note 960U that is unlocked from at&t with public mobile are the software updates on the phone for android/security updates are pushed thru by samsung? Or do i need to put an AT&T sim to do updates? Thanks

Resolved! SIM Pin

Hi, Does anyone know definitively what the default PIN on a Public Mobile SIM card is? I would like to change my SIM PIN and would appreciate being pointed to an official source for the answer as I only have 3 tries to enter the correct default SIM P...

Resolved! International texting

Does "international texting and picture messaging" mean that we do not pay extra if we text any international phone number from Canada, or does it also mean that if we are travelling outside of Canada (e.g. the USA), we can also text and it does not ...

Resolved! wrongly entered info with SIM card, blocked now from using it

My boyfriend bought me a new Public Mobile SIM card so I can switch to this from Virgin.  He was trying to be nice and punched in all the info but put the wrong province by accident.  So all info was right in setting up the account except providence....

Resolved! Switching from Fido to PM

I have just purchased a PM SIM card. Once I receive the SIM card I will cancel my current plan with Fido and activate the PM sim card? Is this how you swap services? Or is there more to this? My Fido plan bill date is towards the end of the month, so...

Resolved! Student plan PAUSE/DOWNGRADE

My son was on $15 plan. I paused it since Covid started. And I am almost at the 90 days period. He doesn't need the phone at least until Sep. But if I want to retain the number, is there anyway to Pause it for couple more months or downgrade to lowes...

Resolved! 2 accounts

I opened 2 accounts and activated 2 sim cards with the same email yesterday,  received an email for both accounts with verification.and now can only log into 1 of the accounts, how can i find the other account?

Resolved! new account activation online -CREDIT CARD DETAILS CAN'T BE VERIFIED

I was activating a new account but every time I enter credit card details (multiple credit cards) it can't verify and asks to contact the credit card company? no typos as it is autofilled and works on everything else I do. So frustrating.....

Resolved! PUK Code needed

Hi there, I am new to PM and somehow I've already managed to cause some trouble with the SIM card of my phone...it is asking me for a PUK code when I turn the phone on...I have no idea what this PUK code is and more importantly where to get one let a...

Resolved! Adding a new phone to account

I have an account on PM for my wife using my email address.  I want to port my existing TELUS number to this account.  So we would end up with two PM plans. I've ordered the SIM for myself (has shipped) but am having difficulty figuring out where I w...

Resolved! Changed over sim internet not transferred

Spoiler  I got a new sim recently (existing public mobile customer, old sim stolen) everything was transferred over apart from data, my partner has public mobile and we checked his cellular data setting were the same as mine, his connects and mine do...

Resolved! Log in problem

Hi I Want To Log In To My Account But It Says I'm Lucked Out AND I Have To Call Customer servic what can I do ?I also forgot my password please help I want to log in to my account online and pay my bill

Resolved! Data cycle

Is the data cycle same with the payment period?

Resolved! $10 rewards

Hi, I just activate my account today with a referral code. How long will I get that $10 reward?