Updated service to include 5Gb of data (from 1Gb), now does not work at all for Data

[phadikin]

I updated my plan and as of yesterday I should have had 5Gb of data available to me.  I have no data working at all right now.  What do I need to do?  Please!

[darlicious]

Go to settings...connections.....mobile networks...

Edit: your 5mb buffer has been taken....looks good.

[phadikin]

Data limit is 5120 .... data available is 5114.556 .... I think it may have just started working.... 

[Anonymous]

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@phadikin wrote:

The phone has been powered off ... sim removed ... put back and restarted.  Is that ok?

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Maybe restart without the SIM in. Then off again and re-insert the SIM and restart.

What make/model/submodel is the phone? What OS is it running?

[phadikin]

How do I find them?

[cavemantoronto]

@phadikin SIM works or doesn't. Taking it out and putting back in won't fix data.

[darlicious]

@phadikin 

Have you checked your network settings? You might need to reset them. What do they say?

Edit: Do you have any access to data...wifi? Can you send MMS?

[phadikin]

The phone has been powered off ... sim removed ... put back and restarted.  Is that ok?

[Anonymous]

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@phadikin wrote:

How do I open a ticket ... it is still not working after the lost/stolen and the $1 payment.  Thank you.

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The earlier reply from computergeek541 is where to go to get started.

Have you also restarted the phone?

[phadikin]

How do I open a ticket ... it is still not working after the lost/stolen and the $1 payment.  Thank you.

[popping]

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@computergeek541 wrote:

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@popping wrote:

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@computergeek541 wrote:

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@phadikin wrote:

I updated my plan and as of yesterday I should have had 5Gb of data available to me.  I have no data working at all right now.  What do I need to do?  Please!

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Assuming that data was working before, it sounds as if the plan change did something to the provisioning of your data services. I believe you're going to to have to get a moderator to fix this. You can open a ticket by going to: https://publicmobile.ca.ada.support/chat

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Are we stop recommending the lost/stolen phone or $1 tricks?

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In the past, lost/stolen has caused problems with rewards.

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Agree.  Now, I only ask subscribers to try the $1 trick only.  If no avail, then support ticket.

[computergeek541]

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@popping wrote:

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@computergeek541 wrote:

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@phadikin wrote:

I updated my plan and as of yesterday I should have had 5Gb of data available to me.  I have no data working at all right now.  What do I need to do?  Please!

---

Assuming that data was working before, it sounds as if the plan change did something to the provisioning of your data services. I believe you're going to to have to get a moderator to fix this. You can open a ticket by going to: https://publicmobile.ca.ada.support/chat

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Are we stop recommending the lost/stolen phone or $1 tricks?

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In the past, lost/stolen has caused problems with rewards.

[popping]

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@computergeek541 wrote:

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@phadikin wrote:

I updated my plan and as of yesterday I should have had 5Gb of data available to me.  I have no data working at all right now.  What do I need to do?  Please!

---

Assuming that data was working before, it sounds as if the plan change did something to the provisioning of your data services. I believe you're going to to have to get a moderator to fix this. You can open a ticket by going to: https://publicmobile.ca.ada.support/chat

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Are we stop recommending the lost/stolen phone or $1 tricks?

[Staliger]

@phadikin You can try Fly mode or lost/stolen feature via self-service account for several mins to trigger the system.

[computergeek541]

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@phadikin wrote:

I updated my plan and as of yesterday I should have had 5Gb of data available to me.  I have no data working at all right now.  What do I need to do?  Please!

---

Assuming that data was working before, it sounds as if the plan change did something to the provisioning of your data services. I believe you're going to to have to get a moderator to fix this. You can open a ticket by going to: https://publicmobile.ca.ada.support/chat

[Jb456]

Log into your account. Under My data and add-ons does it show you have data available?.

Has your data every worked?

What kind of phone do you have?

[Daps]

@phadikinDid you try restarting your phone

Please logon your account to be sure the plan change worked and that your account is active.