Community

Will My $50 Plan Be Updated?

The $50 plan has 10GB Data. My $50 plan only has 8GB Data. Will it be auto updated to 10GB Data?

Data is garbage please help

Apple iPhone 12Live just outside of Toronto, Canada. I have always had problems when my phone is on my public mobile data. I can’t watch more than 2 sec of videos on any platform whether it be a WhatsApp video, iMessage, Instagram, FB or TikTok. It a...

Account has enough balance???

I went to pay my bill as my service was suspended today. Everytime I try to pay it says my account has enough balance? But my service is not restored, no payments have come out of my account. How can I pay my bill and restore my service? Thank you  

Reset password

Hello,How I can reset my password I forgot my password and security question

Plan expired

i noticed my data wasnt working so i checked my selfserve to see that my “plan expired” and it was saying i didnt pay, i checked my bank and transaction history, and i did pay for it. i also noticed my data itself isnt working but i can still send/re...

Money being taken out of my account early without permission.

Just wondering why $50 was taken out of my account this morning and put on my balance. I already topped up my account, i don’t need money being withdrawn from my bank when it is not necessary. I would like that money put back into my bank account . T...

SIM Registration

Hi! I am registering a SIM but when it ass for SIM number and I add the number it gives me a message of not correct number even though I am entering the correct number after 30000. anyone can help? thank you!

Sim issue

I just activated my sim but am  unable to make and recieve ,what should I do ?

I'm in the USA and phone just tinhs busy won't work

Talk

Can not make calls or receive calls. 

Data add on never added

I purchased a Data Add on for 1 GB on June 15, I was charged $17 yet I have never been able to use it, whenever I connect the mobile data I must sign on the Public Mobile network and all I get is a "Internal Server Error"... I feel ripped off. How do...

SIM card

I ordered a SIM card for my husband's new phone. It's been almost 2 weeks and I haven't received it yet. How long does it usually take to come in?Should I get a new phone number before my SIM card comes in?

Plan suspended

Hi, due to a credit card change, my autopay did not go through so it seems that my plan has been suspended. I have just added the new credit card info. Am I supposed to do anything else?

3g shutdown versus 4g LTE

  am I totally missing something here. Why is p/m telling me to pick a new plan as my 60 USA roaming plan will stop working by the end of the month. Seems to me it should be a flawless transition. 

Paid Add Ons Not Working

The last week I have spent a total of $30 of Add-ons, of which the data don’t seem to be working. Quite frustrating and I’m not sure why this is happening. I paid for this…US Roaming - 500 MB Data (10-day), and it says it’s active, but I can’t use it...

User passed away

Family member passed away and has auto pay. How do I cancel it, not knowing his 4 digit pin? 

US Roaming

Hi, I am travelling to the states this weekend for a visit but when looking into add-ons, I noticed the announcement about the 3G shutdowns, and some vague messaging about how this might affect service. I am wondering what that will actually mean in ...

Autopay didn't work

My payment was due May 13. My account says it wasn't paid. But my bank transactions show it was removed. What is the issue? My friend had the same trouble a few months back. How can I resolve this issue if there are no customer service reps to look i...

Phone not working

My dads phone says he needs a new credit card.  We try and try to put one in but nothing works.  Tried to do his Community. But.  It. Won’t.  Work.  Says wrong password.   Cannot get new passwor either.   Urrrrrrrrrg.  

phone service issue

I recently changed my phone and my husband's phone to public. I cannot call him - it goes directly to voicemail. other people are saying they cannot call us as it goes directly to voicemail also. Texting and data seem to be fine. I contacted my old p...

Phone Compatibility

Is an ancient motorolla razor compatible with the network? The check phone compatibility tool doesnt work. Also is there a way to buy pay as you go minutes for a sim card?

Someone is using my number for spamming others.

Hi, Today one Lady called and told me that she had received a call from my number mentioning the name Daniel and calling from amazon. He was trying to spam that lady by mentioning that she has won the lottery.Request to you plz check this issue asap.

Forgot ID and password

I pay for 2 accounts (for me and my daughter). I can not remember my daughter account ID and password so I can change her plan.