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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Private messages/Community posts

What do you do when the private message you wish to send receives an authentication error because it is too long? Can you copy an paste it into a community post or? There are no personal information included so a public post to reach the recipient is...

No Service with credit on the account

Hello,My last payment was on September 20th for my 3 month plan, and should expire on December 18th. I changed my card number at the time and the payment went through . On October 11 my account was suspended as they wanted another 60, so I paid that ...

Resolved! Can I use Public Mobile to forward calls & texts?

We've moved to France for the year and I'd like to forward calls & texts from my BC mobile number to my French mobile number. Services like Number Barn, Tossable Digits & voip.ms are apparently unable to port my 604-885 number (Sechelt, BC). I believ...

Resolved! Problems with porting number

Hi - I'm trying to port my number and it seems to have partially worked....I'm getting some text messages but no phone calls. It's been about 16 hours since I started the process. I received a text saying to complete my activation, I need to go to pu...

Resolved! i refereed my friend between sept-23---oct 06 2019 and i did not received $10 for referring

please add $10 for refering to my rewords----i have proof that sept 23 to oct 6 it was deal for awording two people --the person who referd and the person who sing in to the plan----friend recieved $10 and i just reciewed $1 dollar please fix it ...

Can't make calls

Trying to call my father and when i dial out I get "Hi, Public Mobile here. Sorry, talk is not included in your current plan..." ...and directs me to selfserve section of the site. I have unlimited talk for both usa and canada and never had a proble...

Promotion

Not letting me get promotion

Resolved! forfait a 15.00

Si Public Mobile prend le paiement chaque mois sur ma carte de crédit sur le forfait a 15.00,est-que j'aurai droit aux 2.00 de rabais par mois en plus des 250mo de données?Je suis avec Rogers a la carte et je voudrais garder le meme de téléphone.

Resolved! Phone add ons

Is there not an option to pick a package for an add on by what we want? I wanted a phone for my child with just unlimited talking and texting no internet..

New user. I keep getting spam texts from stores

Is that normal? Is it part of the service public mobile is offering?I registered as a new user and I keep getting offers from stores like urban planet and susy sheer. I haven't even shared my number with anybody yet. Not even my friends and I'm getti...

Resolved! Privacy Protection Password

Hi Friends, I am new in town but with Public mobile for last 7 years. I never had any problems before but a few days back I was having problems in sending Textg Messages, I could receive it but could not send it. So as per the Store sales person, I c...

Phone # Displayed in phone info is different from phone # Ported in!

Hey Folks, So, I've just recently switched back over to PM after paying those OUTRAGEOUS fees with my other carrier and brought my s10+ over with me! Here's the scoop: Purchased SIM Card, created account under a temporary #, and either that evening...

compatibility

My LG Model C800C isn't on the list. How can I tell if it is compatible?

Resolved! My account

Forgot password to my self serve can’t reset password can’t get into my email inbox for the link.

Resolved! Device compatibility issue

Hey there? I presently have a clunker IPhone 5S unlocked from bell on freedom mobile but im frozen when I comes to switching to public mobile as I don’t think my phone will work however I don’t have the ability to Upgrade my device due to financial ...

usage wrong in overview compared to usage history

Hi,My son's phone is constantly running out of data. I assumed it was him, and would buy addons.The last addon i bought was 200 megs - on Oct 8.The overview shows 195/200 used.However in the history - he has only used 159 megs.How can this be? I knew...

T-mobile settings

So, I have the $60 US Roaming plan. It defaults to T-Mobile, but nothing works. If I force it to AT&T, talk, text and data all work. Is there a setting for T-Mobile that I need to change?

Paid But Plan is Not Working

Hi there! I received a message from PublicMobile saying that my payment was successful, but when I try to text, call, or use my data, it does not work. Calling produces a message saying that there is no active plan. Help is much appreciated!

Resolved! Community rewards: August rewards(Sept.)

Can someone please tell me what day in September the August community rewards were awarded? As in when did they appear in your account? My renewal date was September 7th and if I remember correctly they were awarded late...and my community reward was...

Resolved! closing account

how do i close the account without porting the number?

spam

public keeps sending annoying and useless texts to my phone about autopay.how do i stop public from sending me their spam texts?

Resolved! Plan feature expired

I have had this plan $120/90 days plan for so many years, and recently I just noticed that my picture messaging feature is expired. I am not able to send/receiving any picture. Does anyone have the same issue, could they just take one feature off my ...

Payment charged twice

I made a payment on my account in order to add money to buy an add-on. I was charged twice on my credit card. In my accound on Public Mobile, it only shows up once. How do I get a refund for this mistake? Thank you.

Resolved! Call forwarding

I'm needing to call forward the calls coming into my public mobile number to my home phone for a bit but I can't seem to call forward to any number! I keep getting the response "unexpected return from network" Does anyone know how to instigate call f...

Resolved! Payment happened twice, can I get refund of one payment

Hi, I am a visitor to Canada. When I tried to change the plan (35$) and made a payment, unforturnately payment happened twice (two time 35$). I may not use the network from next month. Can I get a refund of 35$?

no data on asus zen phone 3 android 7.1.1

Tried the solutions on the forum for setting the APN but no luck. Sim works fine on my old phone. Name: Public Mobile / Mobile InternetAPN: sp.mb.comProxy: Leave blankPort: Leave blankUsername: Leave blankPassword: Leave blankServer: Leave blankMMSC:...

Resolved! Porting from Koodo Postpaid

Hi,I just activated my PM sim card, made calls, text and used data. I went to the change number option in PM self serve but says unable to transfer number selected, help?

How do I change my ESN/MEID that I incorrectly put in my account information.

I have my account all set up. I can text and receive texts and call out but I cannot receive phone calls. I have possibly put in a wrong meid number. Can anyone get me going in the right dirrection . Thanks

Resolved! Changing plan issueI

I had a basic plan ($10 a month) and upgraded to a higher priced plan a few months ago. I no longer need the features of the upgraded plan. When I click CHANGE PLAN, I can not change back to the plan that I started with. The basic plan is not in the ...

Resolved! sim card not properly activated

I activated my sim card. My account all set up I thought. I received a text from public mobile saying ....To complete your request to public Mobile go into your account and click on contact us and complete the sim and activation form online. You will...

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