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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! number transfer

hello, i am a new customer and i am trying to transfer my old number from rogers to public. i received the text message to confirm the transfer from rogers and i replied with "YES". then i received a text from public saying that they are having troub...

Resolved! Available Funds, Can't Make Calls

Hi, I have a $15 per 30 days plan. I have just added over $30 to my public mobile account using payment vouchers. I have now $46 in available funds, but I can't make outgoing calls. Why is that and how do I fix it?

Resolved! url for phone compatibility checker?

Does anyone have the proper link to the PM phone checker? I see several links listed but none of them take me to the phone checker anymore. Did they move the page?

Dropped callsEvery time I try to make a phone call it cuts off after about 15 seconds. It does not m

Duplicate thread

Dropped calls

I am travelling in the USA. I purchased Add On from Public. Every time I try to make a phone call it cuts off after about 15 seconds. It does not matter who I try to call whether they are here in the US or in Canada. I am so frustrated. Please help m...

Porting request timed out

Just signed up for Public Mobile. The text I received to port my number timed out. My old carrier cannot resend the text, they said I have to ask Public to request the port again. How do I do that?

Resolved! Before signup, reps + web said +2GB for $35, +0.5GB for $25 if AutoPay: but not showing in plan

Hi,Before I signed up (around mid July 2021) an online chat with a rep and I also saw on PM web site that If I selected AutoPay there will be data bonus. Something like:+ 0.5GB for the $35 plan+ 2GB for the $35 plan I signed up for these 2 plans on 2...

phone compatibility

what can be done if my phone is not compatible with Public Mobile

Take over my son’s plan.

Resolved! Take over my son’s plan.

My son has a better PM plan than me. Can I take over his plan? Do I use his SIM or mine? Can I keep my number and cancel my plan after?

Missing loyalty rewards

I’m missing loyalty rewards how do I get them added to my account?

Resolved! Can someone, please help me?

Hello, The card that my autopay is linked to got renew and unfortunately it was around my payment date. I got notified by Public Mobile that they did not receive my payment. I activated my new card and reactivated my account on July 26, 2021 but my ...

Phone number

Hi, I just activated my account yesterday and brought my old phone number over. Today I noticed that my number has been changed. Does any one know why this would happen?

Resolved! Can't change the plan

When I log in and try to change the plan, there is no plan available.I paid for add-on data last Saturday, but it wasn't activated until now.So now I have no internet connection and can't change any plan.Does anyone know what happens? Thank you.

Lack of service

I can phone out but have not been able to receive calls for 5-days. I have tried with SIMon and asking for service agent Have not been successful in receiving text or email to assist

Resolved! Community Rewards

Hi, I'm looking to save just a bit of money on my bill each month. I understand I have to be very active and give solutions to get the highest savings, but what if I just want to save a couple bucks here and there. What do I have to do, how many b...

Resolved! Submitting a ticket

How do I submit a ticket?

PM not affected by Oneplus July/Aug 2021 update

I just left koodo with data and mms issues. Phone wasn't allowing you to edit one of the APN fields. Anyway, if you're looking at joining PM your stuff will be fully functional. At least mine is.

Resolved! service agent

how do i get in contact with a human ??

Freedom Mobile Prepaid

Can't activate using my existing number

Hi there! I was a Public Mobile Customer, however, had been out of the country for 90+ days, and my account has gotten wiped (and I did not know this would happen, as my account was on Autopay and I just assumed it would be keep charging me because I...

Phone Number change failed

I am trying to change my phone number but keep on getting 'Phone Number change failed' message. I have been using existing number for close to two years now. New number I am trying to get is from same region/city that existing number belongs to. Wh...

Two phone numbers Would Like Both in One Account

Hi there, I have two $15 plans on two devices, but I pay for both. Is there anyway to link the two to my one account?

Resolved! How to keep phone number while living abroad for short time?

Hello just a general question… if you are moving away from canada for a year or so..what happens to your number stored with PM while you are gone? does it get passed to someone else? I want to keep my number so when i return i can use it again.Thanks...

Resolved! How to port my public mobile phone to Fido? And refund??

Hi its been over a day and i still am trying to port my public mobile phone over to fido. Does public mobile take care of this? Or do i need to contact fido only so they can take my phone number?? And what about teh monthly plan i paid? I still have...

647xxxxxxx

hi, My number is 647xxxxxxx and I forgot to pay. I am outside of Canada now. I am unable to open my online account. What to do ? Edit by Dunkman: removed personal information

Landline to Cell transfer - Get calls from both phones.

I'm coming from Xplornet home phone and transferred my number to Public Mobile 2 weeks ago. Since day one, my home phone will get calls from specific people (or carriers seemingly) and others will be redirected to my cell. I unplugged the landline to...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! number transfer

Resolved! Available Funds, Can't Make Calls

Resolved! url for phone compatibility checker?

Dropped callsEvery time I try to make a phone call it cuts off after about 15 seconds. It does not m

Dropped calls

Porting request timed out

Resolved! Before signup, reps + web said +2GB for $35, +0.5GB for $25 if AutoPay: but not showing in plan

phone compatibility

Take over my son’s plan.

Resolved! Take over my son’s plan.

Missing loyalty rewards

Resolved! Can someone, please help me?

Phone number

Phone number

Resolved! Can't change the plan

Lack of service

Lack of service

Resolved! Community Rewards

Resolved! Submitting a ticket

PM not affected by Oneplus July/Aug 2021 update

PM not affected by Oneplus July/Aug 2021 update

Resolved! service agent

Freedom Mobile Prepaid

Can't activate using my existing number

Phone Number change failed

Two phone numbers Would Like Both in One Account

Resolved! How to keep phone number while living abroad for short time?

Resolved! How to port my public mobile phone to Fido? And refund??

647xxxxxxx

Landline to Cell transfer - Get calls from both phones.

Change my payment method to US card

Number porting

Text incoming

Need to change my phone

New sub - unable to send calls to PM sim