Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
xxxxxxxx wants to close his account and be refunded since he received no Credits or RewardsI will be helping him close his accountHe has credits on his account I put money into his account I was going to pay his bill I have tried numerous times to o...
updated my credit card. It worked for 2 phones on the account but not for the third So the phone was suspended today. Tried to reactivate the phone by doing various things. Tried making a payment giving a specific amount and also with 'amount owing' ...
I recently returned from Europe and now need to re-enter my SIM pin for my Public Mobile SIM. I can't get anywhere without talking to a service agent. Please help. Blair
Hello, the data is not populating in the lists for this:https://www.publicmobile.ca/en/on/get-startedThere is a section to check phone compatibility, but the list of phones is not populatingany ideas?
Hi, I pay my bill to reactivate my plan before it goes permanently deactivated but it looks like I don't have my number anymore. Can anyone tell me what should I do since I pay in a valid period of time?
HiMy data is not working. I have a plan with unlimited calls and texts and 1 GB data. My data is stopped working and in my account when i select to see my plan or my data usage it shows an error. saying oops something went wrong login again.. it repe...
I recently got set up with a public mobile account. I transferred my previous number to this account and was able to use it for a few weeks, but for some reason the transferred was cancelled and public mobile gave me a new phone number. The new phone...
Apple iPhone 12Live just outside of Toronto, Canada. I have always had problems when my phone is on my public mobile data. I can’t watch more than 2 sec of videos on any platform whether it be a WhatsApp video, iMessage, Instagram, FB or TikTok. It a...
Hello...I have a new Hotwav Cyber 9 Pro phone...data and text work....but can't call out...rebooted phone...factory reset phone...reinserted sim card...nothing works....any ideas????...thx...Bob
Just wondering if anyone has noticed a marked reduction or change to their service area?I've had great service at my house (Eastern Ontario) but as of 10 days ago I have no access to phone service in my house at all - A huge concern as it means I don...
I went to pay my bill as my service was suspended today. Everytime I try to pay it says my account has enough balance? But my service is not restored, no payments have come out of my account. How can I pay my bill and restore my service? Thank you
i noticed my data wasnt working so i checked my selfserve to see that my “plan expired” and it was saying i didnt pay, i checked my bank and transaction history, and i did pay for it. i also noticed my data itself isnt working but i can still send/re...
Just wondering why $50 was taken out of my account this morning and put on my balance. I already topped up my account, i don’t need money being withdrawn from my bank when it is not necessary. I would like that money put back into my bank account . T...
Hi! I am registering a SIM but when it ass for SIM number and I add the number it gives me a message of not correct number even though I am entering the correct number after 30000. anyone can help? thank you!
I purchased a Data Add on for 1 GB on June 15, I was charged $17 yet I have never been able to use it, whenever I connect the mobile data I must sign on the Public Mobile network and all I get is a "Internal Server Error"... I feel ripped off. How do...
I ordered a SIM card for my husband's new phone. It's been almost 2 weeks and I haven't received it yet. How long does it usually take to come in?Should I get a new phone number before my SIM card comes in?
1. I have autopayment setup 2. I just added 100$ into the account3. Phone is still showing no service. What is going on please? It says on my account that the next payment is on July 13 so I know everything is setup perfectly. This is my Moms phone I...
