FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53311 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61524 Views
  • 186 replies
  • 31 Bravos

Resolved! Error 821 and creating ticket

Sim activation failed, error message 821. What it means? tried to get a ticket but instructions ended to nowhere and that with Telus rep assistance   

Briz_Marlon by • Great Neighbour / Super Voisin
  • 1875 Views
  • 10 replies
  • 0 Bravos

Resolved! Not receiving call after new activation

I activated my new Sim card yesterday with existing cell phone number transfered from another carrier, but I can only make call but not receive call as it always go to voice mail. Please help!

ssyy by • Great Neighbour / Super Voisin
  • 1445 Views
  • 7 replies
  • 1 Bravos

Monthly Mobility Bill/Report

To whom this concerns,  I write in regards to the acquisition of my monthly bill containing my name, number and address and date. Though more info is always better than the latter.  I work in telecommunications so I'm very much aware of that this is ...

Bugsmerran by • Great Neighbour / Super Voisin
  • 744 Views
  • 2 replies
  • 1 Bravos

Resolved! Calls not working after new activation

So I signed up yesterday.  First time there was an error code 821, but I tried again and it completed the second time.  (It looks like I have been charged twice $28, but I will deal with that in a few days once the transactions move from "pending" in...

KP2021 by • Good Citizen / Bon Citoyen
  • 2419 Views
  • 15 replies
  • 0 Bravos

Data not working

Hi I am new to this and not very tech savy. My husbands phone all of a sudden the data is not working. He has 2GB data and hardly ever uses it.  When I log into his account and go under data usage it doesn't even show the bar that says how much data ...

Jocemsmith by • Good Citizen / Bon Citoyen
  • 3121 Views
  • 25 replies
  • 0 Bravos

Resolved! Roaming In Colombia

From the forums I already read it seems that international roaming with PM is not happening anytime soon. My question is; What happens  if I turn my phone on in, lets say Colombia or Brazil, would charges be added on automatically just by virtue of h...

whamadeh1 by • Great Neighbour / Super Voisin
  • 1043 Views
  • 2 replies
  • 0 Bravos

Resolved! How long should I wait to port-in number that I just ported-out?

Hi!I had a number with PM. In order to get new bonus offer (extra 2GB) I decided to create new account and port my existing number. So I got new SIM card and created new account with new email and new number.Then I got Lucky Mobile SIM and activated ...

Ukrop by • Good Citizen / Bon Citoyen
  • 4709 Views
  • 28 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

 never got that text message to transfer so was giving a temp number, now no one can call me but only text me on my old number>>> now i have 2 cell numbers i just what my old one back as everyone has it

jude64 by • Good Citizen / Bon Citoyen
  • 1034 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Expired?

Is this a normal occurrence a few hours before new cycle begins tomorrow; with a change of Plan $25 to Plan $15?Do I have full functionality of my current (Epired) Plan until the actual switch?  edited by computergeek541: screenshot removed

Koombassi by • Model Citizen / Citoyen Modèle
  • 1542 Views
  • 13 replies
  • 0 Bravos

Resolved! Porting Failed / Network Failed - NO SERVICE!!!

Having a nightmare here!!I currently do not have any phone number, no service, no network connection! A porting transfer has been apparently successful from TELUS (including verification) - however the Network is not connecting to Public - therefore ...

al_scholes by • Great Neighbour / Super Voisin
  • 925 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

HiI am new customer and have tried unsuccessfully about 10 times to register my SIM.  I enter my current phone number (Koodo), SIM serial number, IMEI and all relevant details.  Then it gives me an error and porting cannot be completed.  I have tried...

dkdkfj3 by • Great Neighbour / Super Voisin
  • 989 Views
  • 3 replies
  • 1 Bravos

Resolved! Phone number transfer problem

I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code.  I don't know what to do now.

clipoth by • Great Neighbour / Super Voisin
  • 939 Views
  • 3 replies
  • 0 Bravos

Think I screwed up big time. RE Sim card

I'm a Luddite and know very little about tech.  I have an HTC Desire 510 on its way out so I bought a Google Pixel 4a and a new SIM card for it.  I was told it's "really simple" and that all I have to do is put the new Nano SIM card in the Pixel 4a, ...

glimmercat by • Good Citizen / Bon Citoyen
  • 1836 Views
  • 14 replies
  • 0 Bravos

Resolved! add ons

Hello,My 250 MB data was all used so I purchased $5  250 MB data add on but I am still unable to use it. is it supposed to be added to my next month ? I wanted to use it in my current monthly charge as I am out of data. what can I do. Thanks

JenJana by • Good Citizen / Bon Citoyen
  • 1400 Views
  • 8 replies
  • 0 Bravos

Referral request

Hi,  i am looking forward to become a Public Mobile member and heard about referral award. Can someone please share the referral code. Thanks,  Berry.  

berry68 by • Great Neighbour / Super Voisin
  • 582 Views
  • 2 replies
  • 1 Bravos

Cannot access moderator to get unlimited incoming calls.

I have Canada wide 100 calling.  Which simon says is 100 outgoing minutes and then unlimited incoming minutes.  In fact the plan worked like that for a few months now does not, and I am getting cut off from phone use long before I have 100 outgoing m...

martymuskeg by • Good Citizen / Bon Citoyen
  • 653 Views
  • 3 replies
  • 0 Bravos

Service not working

My plan was working and now all of a sudden it’s notnomessage from public mobile nothing on my account stating why no behind on payments either ugh someone help

Taylorotot by • Good Citizen / Bon Citoyen
  • 1830 Views
  • 15 replies
  • 0 Bravos

Promo plan activation is fault.

Hello, recently I received an email from Public Mobile with offer to get an extra 2Gb of data with activation of new account with plan over $35, before August 13.So I activated new $35 plan account and sim card in Walmart but in time of registration ...

FlaGship by • Great Neighbour / Super Voisin
  • 2226 Views
  • 19 replies
  • 0 Bravos

Order Tracking and Fulfillment in Edmonton

I just read this article. It says the web store only accepts order for shipping to Ontario and Quebec. Does this mean the money I spent to buy and ship the SIM card to Edmonton will never be fulfilled?  

pmKar by • Good Citizen / Bon Citoyen
  • 1676 Views
  • 12 replies
  • 0 Bravos

Resolved! Auto payment credit card holder name

I activated my son’s new SIM card earlier today and used my credit card to set up autopay, but the system didn’t ask for credit card holder name. Is that normal? I wondered if the system thought the card holder is my son(mobile account name is his). ...

Wynne1975 by • Great Neighbour / Super Voisin
  • 1483 Views
  • 8 replies
  • 0 Bravos

Sim Issue

How to register my new sim

Salem by • Great Neighbour / Super Voisin
  • 594 Views
  • 3 replies
  • 0 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.