Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I can make calls but not receive phone calls

Good day,For the past couple of days, I have not been receiving calls when I am on the other line. My friends and family have been trying to call me but it goes directly to my voicemail. I have restarted, turned off my phone and checked for all updat...

Resolved! Miss my rewards

Hi dear I missed my rewards in my this month bill it should be reduced to 22$ but now is 28$ it really disappointed me as I got 2$ rewards for auto pay as well as 1$ for referring a friend. what should I do now?best Sima

Resolved! Friend code

Signed up a friend but haven’t received my $10 off my account yet? also was supposed to get $5 off a month for 6 months but have not seen that added on yet either?

Resolved! KOODO charges on my mastercard bill

Two charges for $39.55 identified as KOODO TOP UP REAPPROV just appeared on my mastercard after I signed up with Public Mobile. Why is this?

AUTO PAY NOT WORKING?

For my account and my wife's, our auto pay was due today. I have ample funds in my bank account, and the debit card is current, yet we have been suspended for NSF.Checking my bank records, it doesn't seem as though any attempt was made to access pay...

Its 2022 already. When is e-SIM coming? Mobile makers are hinting at no SIM devices by 2025.

Its 2022 and Mobile makers are hinting at no SIM devices. When is e-SIM coming? I am stuck with two phones I have and cannot make use of my eSIM instead. It's sad that this simple technology takes ages to get to Public Mobile while Telus, Lucky etc a...

Resolved! Change plan

Hello, I have a plan and would like to change it. In my account page, I am clicking on the "change plan" but plans do not appear on the screen.

Resolved! change plan

Hello, I have a plan and would like to change it. In my account page, I am clicking on the "change plan" but plans do not appear on the screen.

8UV1 Your call cannot be completed as dialed

Hi there,I'm currently having trouble calling my family's home phone number. Every time I call the family home # 604.***.****, I get "8uv1 your call cannot be completed as dialed". I can call other numbers and people but for some reason I cannot call...

Resolved! travel to Mexico

Hello,if you travel to Mexico with your phone, how you can use it there? how peoples from Canada call you?thanks,

Resolved! Writing up a ticket

I need help in writing up a ticket because I am having difficulty with my account. RonaRobe

missing bonus data

Hi there, At the time of enrollment with PM, I was offered a 3GB bonus data and was told it would never expire. It used to show up in my account View page but not any longer. I mainly use WIFI and hardly use any data or even my phone. I left the dat...

Resolved! forgot password and don't have the security answer. (NEED HELP ASAP)

I want to log into my account to pay my bills through my phone and also keep track of the data, but I don't remember my password and the security also. At the time of buying the representative already made the account for me and choose some random an...

Resolved! Port not successful

I tried to port my number from an other service provider to Public mobile. Team said the port was successful, but I am unable to make any calls or receive any calls. Could you please give me a call at xxxxd Edit by mimmo

Phone keeps saying no network or no sim card??so there is no service

My phone keeps saying no network or no sim card on and off...only emergency calls can be made

Not able to receive phone calls and text messages

I ported my number over a week ago, and I'm still not able to receive phone calls and text messages. If I send a text message the recipient doesn't receive it. Unless they're a public mobile customer. This is a critical failure when transferring s...

Resolved! Why does my monthly charge vary?

I'm on the $15 a month plan and I've noticed that my monthly charge varies from $12.43 to $14.69 to $13.56. I'm vigilant about my phone usage but clearly its not over $15. Why is the monthly charge not consistent?

Resolved! talking to an agent

HiMy 2nd phone with a 2nd number is brokenI can't access any information and can't recall if i ever registered with the 2nd numberAll i have is the number and can't access the system to stop payments. How do i reach an agent ?Thanks Problem is hopef...

Resolved! Close a Public Mobile account

My good friend recently passed away and his widow asked me to close his account. I cannot get into his account because I don't know the password. I could use the change password function but I don't have the password for his e-mail account. Any sugge...

Resolved! data running out

I have been running out of data quickly since my plan started and i don't feel my usage is accurate. i just upgraded my account to the 500 mb plan. and now it tells me ive used 75% of my data. can you please take a look and remedy

SMS

Merged duplicate threads.

SMS

Merged duplicate threads.

SMS

Hi i transferred my account to your public my sms is not working what can i do?

Resolved! US Roaming Add On

Is there any way to renew a USA roaming add on without having to wait 24 hours? My talk/text/data add on just expired and it's not available for repurchase right now If I would have purchased two 10 day blocks before my trip I'm guessing it would ha...

Resolved! Need to write up a ticket

A need assistance from aCS agent to work on my account

Resolved! US Data plan

I purchased a US Data/Phone plan but did not receive confirmation from Public Mobile

Editing previously tagged posts--Beware!!

I had noticed the a few of my favourite tags for posts had disappeared and until today had not figured out why? I also seemingly couldn't find these original posts either but figured that was just a matter of searching thru 17,000+ posts a nightmare ...

Activating SIM card

When I tried to activating my new SIM card, the process just stop at step 2, Phone number, and spin forever. What is the problem?

Resolved! Can I get my telephone bill with my name, address and date?

Can I get my telephone bill with my name, address and date? Thank you

Resolved! USA roaming add ons

I am travelling to USA for two weeks, can I add a roaming option ?Is 10 days the maximum allotted for an add on?can I choose a specific day for it to start?

Community

Forum Posts