Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A few weeks ago, I could not create a submit ticket and on the new Public Points launch day, I could not login to the "My Rewards" system. Yesterday, I figured out the reason why. 1. Login to "My Rewards" problemPM is using two different servers to...
So we have:New Community formatNew My Rewards loginRevised My Account. Don’t ask PM to go back to what it was,,,,,,but fix what it is.Kept it pure....no stories please. Ie.Community1. Take a Survey should NOT pop up during a post or reply entry. M...
I just got a new public mobile SIM and number. During activation I attempted transferring my old number from Shaw Mobile. However, when I was doing this I discarded my Shaw Mobile SIM so did not receive the porting text. When I contacted Shaw they s...
Why does the “Take a Survey” pop up when you are in the process of typing a post or replying to one? Its a PITA
Newly signed up. iPhone SE 2020.Single written texts send and receive fine. Group texts I can send but not receive. mms is on , iMessages is on. apn setting says isp.mb.com. cell data option is lte . I turned on data. restarted phone. Everything...
Joined a month ago. Reviewing my usage, noticed that all activity is listed in EST. I am in BC, ( PT ) which is 3 hrs behind. Thanks.
My account is up-to-date I was charged on January 18 and again on January 20 but I cannot access my phone or data
Hi. I'm wondering if anyone has joined public points yet? If so, could you please answer this for me? Do you need to accumulate a minimum number of points before redeeming them? For example, can you redeem 2 points/month to maintain the equivalen...
Does the 500 minutes allow u to use the phone in the States or do u have to purchase the roaming add-on which never seemed to work?
this is for the moderators? So uhm today I can’t even access my data when I’m out of the house and everything and it says I’m on 3G when I should be on LTE? It usually says LTE not 3G and I know my plan is a 3G plan. But it should be able to work and...
CS_Agent
I have a second account and I cannot recall the email.
I recently signed up for the $25 plan and used a code provided from a friend who recommended Public Mobile. This code should have given me a $10 discount. But I was charged the full $25. The automated help chat box can't help and nobody has replied t...
Hi, would anyone have a procedure to get the email on my acct changed as I no longer have access to the email address. thxWade.
as per your request i have verified my account and am informing you on "community". Please answer my question as to why my credit card was charged on dec 31/21...the day that my husband and i both joined publice mobile, and why does it say koodoo
Hi, I'm already a PM customer. I got my son to transfer over yesterday and he ported his no. We did it online.He cannot receive incoming phone calls. When I call him, the recording says the voice message is not initialized.Question: is this because h...
For the past month, when people call me, the phone doesn't ring and goes right to voicemail. Suggestions? Thanks!
Hi was just looking at my rewards. It’s seems to be missing the 5 dollars for 6 month promo that was offered when I referred a friend. Is this something that will be added a a later date. Not understanding why it was taken off my rewards.
Additional $40 dollar balance added.. how to know where it came from?
Has anyone ever been in this position? Please help me if you can!
Inspite of replying YES to public mobiles SMS from 4911 before Dec 31st 2021 , never received the add on gift of free 500 international minutes and 2gb data from Public mobile . I fee Public mobile has cheated in this case. Have raised multiple ticke...
Hi experts there I have a typo on the email while registering PM account. Although the account is active and plan/data is normal, I'm trying to correct the email typo. Unfortunately, after I follow the information in this community, I keep getting lo...
Hi, I'm having trouble signing into my public mobile account I don't remember the email i used nor password.
I can’t access my account through self serve. My user name and email don’t match; I can’t log in. I’m going in circles. Is there a way to talk to a person at Public Mobile?
My phone (LG K20) has been trying to download a firmware update everytime I plug it in to the charger. The only way to stop it seems to be to unplug it and let the battery drain, when the battery is drained it then will charge without forcing the upd...
I recently changed plans and was wondering when or if I get a credit for the unused portion of my old plan
Hi. The only mobile phone I have was mainly purchased for travel in US commonwealth islands where a cellphone is necessary. In Toronto I find Public Mobile prices work for me because I pretty much use it on an 'as needed' basis. That said, I wonder h...
