Applying Refer-a-Friend rewards after activation

[Lpmailhot]

I signed up my spouse and activated her SIM but neglected to use my Refer-a-Friend code. How can I get it applied after the fact?

[kb_mv]

@Lpmailhot Try the direct message link if you can't submit a ticket.

[Lpmailhot]

I kept getting a 404 error when trying to ticket. I just figured out that it was probably because I was not signed in to the Community. I am confused about the need for separate accounts. 

[Yummy · Accepted solution]

Yes, you can do it. Contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[MrSpock]

@Lpmailhot 

 hi a cs agent can help you  Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[kb_mv]

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@Lpmailhot wrote:

I signed up my spouse and activated her SIM but neglected to use my Refer-a-Friend code. How can I get it applied after the fact?

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@Lpmailhot  Customer service has in the past added a referral code though they are not obligated to do so. Contact them and explain the error.

You can contact customer service one of 2 ways.

1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;

2. Contact them through direct messaging at the following link (note this way may take longer for a response);

---------->Click here<----------

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

[softech]

@Lpmailhot   

Yes, PM support can help to add it back for you.  Just open ticket with PM Support and explain the situation:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there