[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Overcharged?????
I was registered for a package 20 GB with 4G speed at a cost of 35 /month. Last day I saw they said It's 39/month I need to know what offer will I get?
Resolved! Error pops up when updating payment option
Hello,I'm needing to change my payment info, but it won't process through for some reason. I need help please.
US-Canada 40GB 5G plan data AFTER using up 40GB in month
Hi Everyone:Have been on the plan for 3 days, everything working great. Checked by download speed at home and got about 277MBPS on 5G which is great. Question: What happens when and if I use up all of the 40GB 5Gin the month? I can't see that happeni...
Didn't receive welcome email
Hi,I have not received a welcome email
Green Text Messages Not Sending But Being Received - IPhone XR
Hi everyone,As the subject title says, I have been unable to send green text messages but I am able to receive them. I can call, use my 5G data, and send blue texts, but no luck sending green texts. Does anyone have any advice on how to fix this issu...
Text from Public Mobile saying Device won't support MMS in early 2024?
Hi, got a message from Public Mobile saying:"Starting in early 2024, your existing device will no longer support picture and group messaging functionality (MMS) due to a service up-date, and a new device is required."I have a Samsung Galaxy S8 Active...
Talking to a human please
Hi, I need to talk to a human please how can I contact someone This is a very specific problem that I can't find a solution for. I purchased the sim to come to Canada and I forgot to cancel the line when I didn't need it anymore so I've been paying ...
Phone
I have a new PM phone number. How do I cancel the old PM number
Resolved! Mms
Mms isnt workingRealmi 10 pro plus
subscription change
I received a text offering me 20g for 35 which I accepted a few days ago. My sub was renewed today and I still have my old plan. How long does it take to start this new plan?
Volte
My data drops from LTE to 4G when I make calls and leaves me with like no internet during and after the call. My setting has no enable volte option but telus site says my phone is compatible. Someone please enable it on my device or tell me how
how to contact a CS agent and get a ticket?
I need a Customer agent to transfer my existing number from Kudo. But the system failed, no ticket. Anyone could help? @CS_Agent
Outage
I am not able to make calls it says I am calling the US and do not have a US plan . Will not allow me to log in on my device ! What is the problem ? 5G?
Can't login to account, starts new activation
Trying to log into my sons account to update my billing details but its asking me to complete my activation. Is there a login issue happing today?
Credit Card Issues`
Trying top update my expired Credit Card and it won't let me. Yes, it has been enetered correctly. Tried multiple cards and it still won't work. Any ideas?
Resolved! Option to change username is missing!
I noticed this morning on my Community account that the ability to change username has now been removed! Has anyone else seen this or is it just mine?I wonder if it was due to how many have been abusing it here in the Community!
Mobile Internet
How come my phones ability to use data/internet has stopped. What is the current APN settings I want to check if it is still up to date! And if it's not that then what else could it be when I have not used up all my data ???
Resolved! Ticket Creation
@CS_AgentHello, I've tried to make a ticket about a stolen phone. But I'm not sure it when through.
I received a message saying I have used 95% of my data included in my service, when it's <50%used
I received a text message from Public mobile stating I have used 95% of the data included in my service. I reviewed my account and I have only used less than 50% of the amount allotted for this billing cycle! I have no bonus data so it can't be relat...
Resolved! What happens to add ons when you pause subscription?
Hello,Wondering what happens when I put my subscription on hold. There are some add ons that are not used up. I will be travelling internationally and since PM can’t roam outside US, I figured I’d save a few bucks and reactivate when I return. Will t...
Resolved! Son's phone stolen
My son's phone was stolen and I cannot login to his account as it keeps sending a text to his phone. Who do I contact to put a hold on the account. I'll be getting another SIM, but don't want them to be able to use it if they do get into the phone ...
forgot my son login credantials/can not log in
trying everything to upgrade my son's date plan .can not get in with multiply tryins.
Esim not Activating
Hi, I've just signed up for a public mobile plan on an esim card. After scanning the QR code for the esim, my phone was stuck saying 'activating' for 2 hours (see screenshot) without ever activating the esim (I was connected to the wifi the whole tim...
Need to re-initiate phone transfer request
Phone transfer request to Public mobile did not go through. I requested manual approval, they require Telus to resend the request within 24 hours. Your ticketing system is broken and I’m getting 404s. Please resend the request asap, I haven’t been ab...
@Activation of si
I can’t use my public mobile I pay twice when I’m doing the activation
Slow service on lte and no 5G
@CS_Agent just subscribed to the 30Gb for $40 of 5G. lte service is slow and 5G not available. this is on a SIM card. HELP
Cancelling
Why is the site not letting me cancel service. It just rotates back to the sign in page. Thoughts. Thank-you
Resolved! Iphone 11 Snapchat Camera Issues with PM SIM
Hello Community, having a strange issue with an iphone 11 where when the PM SIM card is in the phone, the camera function in Snapchat does not work. When the SIM card is removed, it works again. This is using the same home wifi, not PM data. Anyone e...
