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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25261 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36669 Views
  • 185 replies
  • 27 Bravos

Resolved! Loyal rewards

Hi, I have been with public mobile for 3 years now. When I went to make a payment for next month I noticed my loyalty rewards not present. Now last month I was late one day with my payment. As a result, did I loose my rewards? Thanks

Blamb007 by • Good Citizen / Bon Citoyen
  • 1636 Views
  • 19 replies
  • 0 Bravos

Account not working

I can sign into my account but cannot view my "plan Details". It is most likely due to issues trying to port a land line number. Can you please help. Thanks. Kelsey

k-factor by • Good Citizen / Bon Citoyen
  • 1391 Views
  • 15 replies
  • 0 Bravos

Resolved! Account setup error

How do I get my account email corrected?  The girl at Walmart spelled it wrong and they said there is nothing they can do and no one they can contact.  Plus I purchased an unlimited plan and it it says I’ve run out of minutes.  So frustrated.  Need h...

BarSpe by • Great Neighbour / Super Voisin
  • 784 Views
  • 8 replies
  • 0 Bravos

bill payment

I tried to pay my bill as the plan was suspended the day before. I paid with my credit card but it never brought me to the payment accepted page. when i tried to submit again, it gave me a message at the top of the page that said there was already en...

zazamoe by • Great Neighbour / Super Voisin
  • 350 Views
  • 4 replies
  • 0 Bravos

Unable to receive calls/sms

As Sally just posted I cannot receive calls or sms. Caller gets directed to voicemail. Voicemails  are not showing in recent calls on my iPhone 11. If I call voicemail the messages are there. Texts are not showing or available.Phone worked fine last ...

Coyote2 by • Great Neighbour / Super Voisin
  • 477 Views
  • 3 replies
  • 0 Bravos

Resolved! iPhone 8 plus constantly freezing

I recently bought a Certified Pre-Owned iPhone 8 plus, and it was working well, so I ordered two more. However, with both of the more recent ones, they periodically just freeze, and you can't select any links, or type.  On one of them, it also someti...

Ava4 by • Great Neighbour / Super Voisin
  • 694 Views
  • 4 replies
  • 0 Bravos

Unable to receive calls/sms

All incoming calls are going to VM and incoming texts are not coming through. Have restarted a few times. Have manually and automatically selected network operators. At a loss. Been going on for a few hours now. How do I contact support??

stally89 by • Good Citizen / Bon Citoyen
  • 947 Views
  • 8 replies
  • 0 Bravos

Resolved! Referral Reward/Bonus

I have referred someone for the 25 promo going on, they had the error code 821 and had to deal with that headache, but got it sorted out with a CSA.  My question is, if you are on the new rewards program. Does the friend referral show up right away i...

JL9 by • Mayor / Maire
  • 1042 Views
  • 13 replies
  • 2 Bravos

Open ticket in limbo?

Had a ticket opened last week and other than one random sms (from who? don't know, they did not identify themselves) that only asked if my problem was solved (it was not), I have had no support to resolve the issue. So do I just wait another week for...

NicBakker by • Good Citizen / Bon Citoyen
  • 685 Views
  • 8 replies
  • 0 Bravos

Resolved! Trying to switch from Fido to Public and having issues

My number apparently doesn't work and there's no option to transfer my account. When I try to create an account it says my email is invalid. If its this difficult or my number doesn't work ill just go to koodo . Please help. Do I need to purchase a s...

AdamL by • Great Neighbour / Super Voisin
  • 1027 Views
  • 9 replies
  • 0 Bravos

Resolved! Changing province

Hi I have been using public mobile with 6 first numbers 506 230...... in newbrunswick. Now when I'm calling to toronto it says that long distance charges are applied . I am going to toronto to live there I was wondering this plan that I have been usi...

Maryami by • Great Neighbour / Super Voisin
  • 661 Views
  • 5 replies
  • 0 Bravos

Resolved! voicemail

how do i retrieve a voicemail that was automatically deleted after 10 days

Randy1234 by • Great Neighbour / Super Voisin
  • 633 Views
  • 4 replies
  • 0 Bravos

My phone does not ring

I can make calls but cannot receive. It is not on do not disturb, the reception is good, what can be wrong?

nicoldans by • Good Citizen / Bon Citoyen
  • 1201 Views
  • 16 replies
  • 0 Bravos

Resolved! Website Error - No compatibility list showing

Compatibility list not working. https://www.publicmobile.ca/en/on/get-started Tried yesterday and today using several website browsers, Chrome, Edge, Brave, and Firefox.Also refreshed screen with circle arrow and F5 for my PC.I was thinking of switch...

TallStan by • Great Neighbour / Super Voisin
  • 848 Views
  • 7 replies
  • 0 Bravos

Payment

I have enough funds in my account to renew my plan but it’s saying I don’t 

ShandiS2021 by • Great Neighbour / Super Voisin
  • 385 Views
  • 4 replies
  • 0 Bravos

Resolved! Us roaming

Added US roaming to my account on 21 May, $8 was deducted from my account.  When I arrived in the US on 24 May, phone showed T-mobile, but any attempts to make a call resulted in a  message that I didn’t have US roaming on my account.  Did I miss som...

Billr by • Great Neighbour / Super Voisin
  • 723 Views
  • 8 replies
  • 0 Bravos

Resolved! 6mo 2GB Bonus

Re 6mo 2GB Bonus (new customers only}  That's all well and fine for new customers joining PM. But me, a 3 year member, without Wi-Fi at home (til next week thank God) has spent $90 on extra data in the last 2 weeks with still two weeks to go In my mo...

messenabout by • Model Citizen / Citoyen Modèle
  • 1702 Views
  • 22 replies
  • 0 Bravos

Big problem

I just paid for my account yesterday. The payment was due for today but I paid yesterday so that I don’t forget to pay, but right now my account don’t work. I can’t talk, I don’t have data, I can’t send sms. But I paid 35$ and 30$ add-on. I need a re...

firdaws by • Good Citizen / Bon Citoyen
  • 950 Views
  • 14 replies
  • 0 Bravos

SMS not receiving

I am not receiving sms on my public mobile phone number. When i sending sms its showing sms sent but the recipient not receiving it . It was all working good in the past . since last 3 days i am experiencing this .Please help me.

manjuwils by • Good Citizen / Bon Citoyen
  • 1012 Views
  • 12 replies
  • 0 Bravos

Resolved! USA Roaming

I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?

Gzhao3 by • Great Neighbour / Super Voisin
  • 785 Views
  • 8 replies
  • 0 Bravos

Resolved! My iphone 5 stopped getting Cell Service

Hi, I can no longer get cell service with my iphone 5.  I also recently got a new credit card. I'm not sure if its because my phone is too old or my credit card has changed.  It says I'm paid up until June 15th so I'm assuming it isn't my card.  Is i...

elainebajpai by • Good Citizen / Bon Citoyen
  • 1389 Views
  • 19 replies
  • 0 Bravos

Resolved! Refer a friend: $25 discount not applied

I hear that there is a limited time promotion where I could receive a "$5 credit every 30 days for up to 5 months as long as me and my friend stays with PM" until June 6th 2022.  My friend used my code on May 19th and activated their sim card. They g...

TH_Bui by • Good Citizen / Bon Citoyen
  • 488 Views
  • 3 replies
  • 0 Bravos

Resolved! Overused minutes

I have the standard $15/mo plan which gives me 100 outgoing minutes per month. If I were to go over the allotted minutes, would Public Mobile charge my account additional fees? 

TH_Bui by • Good Citizen / Bon Citoyen
  • 463 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan Expired

Why is my account status displaying "Plan Expired” today. My service is also not working. Things were good yesterday.

Treicpe by • Good Citizen / Bon Citoyen
  • 1549 Views
  • 21 replies
  • 0 Bravos
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