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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM CARD LOST

Hi Team,I have lost my sim card, and I need some help.Would someone be able to help me with the process?

anybody else having issues receiving or making texts or calls on Vancouver island?

Phone calls to some numbers coming up 6utc-Not in service

The number IS in service… If i try calling the number from any other phone- it works. My husband tried with his phone - it works. I phoned with my landline - it works. Why is my mobile not recognizing some numbers (with same area code as me)? And w...

Resolved! Payment

I just put a 30 dollar payment voucher on my phone and it’s saying it went on on the phone then I got a text it’s not received??? This is not the first time this has happened it was put on before it expired. This is crazy to be honest I should just h...

Resolved! Out of country

Hi, I am going to Honduras and want to download "WhatsApp"Will I be charged data fees when using my phone down there?

Resolved! Locked out of accounts

I put correct info in n still tells me wrong email or password!! What is going on. Just wanna talk with a PERSON to straightened this out!!

Unsuccessful payments

Hi I am wondering why my account has been suspended and I can’t pay my balance . I need to pay asap because I am unable to call

Overcharge

Hi, I'm being overcharged. Need to contact a representative

Trouble with mobile data

We have auto withdraw for our plans and since January when I upped my data usage I have had nothing but problems. I keep losing service the minute I am outside away from wifi ,totally unsatisfied if the problem isn't fixed we will have to go with ano...

Resolved! Self-serve and email verification not working | Activate voucher

Hello!I am trying to activate my voucher; https://selfserve.publicmobile.ca/ How can I activate my voucher !?!?!?! Can someone help; also I received email verification but if I do password reset; I get no pin. Please help me! p.sit then goes to: htt...

Resolved! 7B1 Your phone is not activated on the network

When trying to call someone, I get the message "7B1 Your phone is not activated on the network" I can Text, receive text and receive Phone call. When receiving phone call, it show "Private number" even if it's not a private number Also I tried to cre...

Resolved! SIM Card

Hi I’m Nikita, I just joined Public Mobile this morning and activated my SIM card. My question is if my account is active and it’s working as well when I send a text message - does that mean the SIM card I had prior from another company isn’t working...

Resolved! Data charges international

Currently in New Zealand and public mobile is charging me for a day that and I’m not in the country

Resolved! New sim

I lost my phone I bought new SIM card I want to activate it to my old plan

Resolved! Auto-renewal feature

Also, I'd like to cut off the feature where my account automatically renews.Thoughts on that?Gracias!

Resolved! Accompanying email address

I'd like to change the email address associated with my account.Does anyone out there know how to do that?

Resolved! Earn $5.25/mo

Hi, How can I hit this deal on every month? Thanks, {Earn $5.25/mo in pts value}

Resolved! REFUND

I haven’t used my account in months and I’ve been getting charged every month, and I didn’t consent to pre-authorized payments. So how can I get the money refunded back to me?

Resolved! i cant sign in to my account

help

Resolved! transferring from 7 11 speakout

I'm having trouble activating a public account because 7 11 does't have account #'s and the account won't transfer with just the imei

Resolved! BOUGHT A VOUCHER AND PUT IT ON MY ACCOUNT

WHAT DO I DO TO GET IT TO WORK

Resolved! When I try to log in to my account I get {"message":"Unauthorized"}

My monthly billing is current. Can anyone help?

How do I get real help?

Error 837... Would someone please help!

I'm a PM client trying to help a friend in need. I'm about to lose my mind doing so... He's hoping to keep his old phone number. We tried using the IM** number and his old account number, to no avail. I'm afraid his prepaid credit card has been cha...

Resolved! Re: sim card

Ordered some card on February 8 2023 and have not received it yet

Resolved! SIM Card Registration

I have been a member since 2021, never my SIM card..

Network

Can't receive or make calls on phone also Can't connect to network

Resolved! No Rewards this Month

Hi everyone been with Public Mobile for a few years now. After my payment goes through i usually get a text confirming payment and then usually by the next day I get second text confirming my rewards. I am on the original rewards plan and wish to sta...

Calls

Just got new phone plan. I can only text on phone. Why cannot do outgoing /incoming calls?

No incoming calls. PLEASE HELP!

Hi everyone, I signed up for a PM account on Feb 17 and still have issues with incoming calls. I have no problems making calls, but when people call me, it goes straight to my voicemail box. I read many community posts from people with a similar issu...

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