Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I contact a moderator for help?
I had 4.5 GB data ( including my bonuses) for 2 years and unlimited calling for $25 minus my refer a friend and auto payment credits and my renewal date was on the 16th of the month. Now my renewal date is the 1st of the month and I only have 1GB da...
Hi there, I ordered a sim card over a month ago and still have not received it. Order # [deleted ... Luddite].
Hello,I'm trying to login to my account. It's asking me to send sms or email for verification. The phone was just broken so I cant receive sms and the email account associated with the account is deleted and I would like to add a new email account.
How to replacement sim card ?
Hello,I'm trying to login to my account. It's asking me to send sms or email for verification. The phone was just broken so I cant receive sms and the email account associated with the account is deleted and I would like to add a new email account ...
I received a message saying I used up my data. I don't have access to internet even though for the last couple of days I see I still have 0.83 gb left.
Anyone having issues claiming your loyalty rewards? I've been a member since 2016. I got 15 dollars 3 months ago. This month I got only 5 dollars
my acct is suspended because of master card problems but the email attached to my acct is no longer active so i can't verify my identity.how do i proceed?
How do i reset pin
Hello, My plan cycle just renewed yesterday (cycle july 25-august 24). My plan is 10.5G but my usage says I already used 5.63GB (4.87GB) however I barely used my phone and I don't see this reflected in my usage history. Could someone look into this. ...
when I log in to the community website it logs in but when I try to log in to the main public mobile account website it doesn’t log in. I have tried multiple option but non of them have worked. Someone help on how to log in the main public mobile acc...
@customer_support My plan is on auto-renewal and I should get bonus data as a result. When I look at my account I don't see the bonus data in the data summary. Why is this not bonus data not being displayed as part of my available data?
Why I haven’t received any sms on my old sim card regarding the port request?
posting 12.29 am in usageis this afternoon or early morningif early morning...why would my data usage be used when i am sleeping
I bought internation long distance and tried making a call and error messasge 8UV1
Greetings, I've tried to sign into my account today several time with my old password and couldn't get in my account, so I changed my password but still cannot get in. Please help?
I paid 4 extra data and its not working
Hi! Maybe someone can help me.My previous American Express card on my account worked no problem, but recently I had to get a replacement card and i've been using it just fine on every website and in physical stores as well. I have been back and forth...
Trying to register a new SIM card but when I enter the number on the card, it tells me to enter a valid sim number. The sim is definitely for public mobile and definitely correct
My problem is that after purchasing a SIM card and paying for the plan, the phone does not register on the network. Other sim cards of other operators work. I can add a photo from the phone to make the problem clearer.
I have received a message on my phone saying that my bill has not been paid and therefore I cannot place any calls. Per my Public Mobile account, I last paid $15 on June 16 and July is not yet due. Why is my phone blocked?
I have been charge twice on my credit card... On the 22 and on the 23 of July
Hi on July 14 , we came back from 3 weeks out of the country and my plan had just expired. I topped it up manually for 60.00 and i then went to my plan and through my confusion I believe I made a plan change , and some how I ended up paying for a 30...
Bought a pm SIM card, when trying to first activate it, on the very first activation page, I get this message: "Please enter a valid SIM number". Not sure why does not accept it. Any suggestion? Thanks! Emmanuel
Hi Guys,Seems that my account has been deactivated after 90 days without payment for a pre-paid phone.. How can I get my number back? I can still re-activate my account with the same number? Please Help me.
Hello, I attempted to activate, porting a number from Telus. Gave me this error when trying to activate.
I have been unable to login to my account for a while now. It comes up as system error. What is going on here?
I have a public mobile account that includes cross Canada service and I recently (this past week) purchased an add-on for US service ($20) for a week. I confirmed my purchase by looking at my bank account. My destination in the US was Rolla, North ...
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