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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I was overcharged

Hi, I was overcharged for around $5 per month for three consecutive months. The amount due shows $20, but my card was charged for $25 every time.Who should I reach out to? There seems is no support team.Thanks

Partial Bill Payment

Hello, I am departing Canada within 9 days of the renewal on my current plan. Does Public offer the option of payment for merely a specific period of usage rather than the full 30-day period? Any information is appreciated. Thank you

Special offer

Hello,I received a text yesterday from PM, to offer a special deal if I refer someone, that is receiving a $5-credit for 5 months, both for me and the person I refer. When is this offer valid until? Thank you

Points

Why on earth does PM not allow someone to transfer their points to a friend/fellow PM client? They are my points and I should be able to use them or gift them as I see fit, shouldn't I?

Transferring phone number

Can I transfer a phone number from the existing PM account?The reason for this is that the new offer only applies to new activation but not plan upgrade and I don't want to lose my phone number.

Resolved! Can I reactivate an PM sim card

After an account was closed, can I re-activate that PM sim card?

Resolved! Hurricane Fiona

As I write this, I’m sitting in the dark in the eye of Fiona. It was a rough night. It looks like it will be a rough day. My power went out at 11pm last night and NSPower is showing an estimated date of Wednesday afternoon for restoration. Of course ...

Resolved! Refer a Friend worked, but the 12months2gb option did not

Hey everyone I just received my SIM today. Activation worked in the second try. And also the refer-a-friend 1CAD/month has been applied to my friend’s accounts. But the 12months2gb is not on my account (maybe my mistake when filling out the missing ...

My Rewards => Referrals => list of numbers.

Credit Card Problem

I had put my credit card on auto paymant. Now it has some sort of problem. Then when I tried to change my credit card, it was asking for a 4 diget pin number. I had forgotten it. Then it had asked for a 12 diget pin number from my payment voucher. I ...

Resolved! Refer A Friend - $5 x 5 Months

Is this available to all PM customers? (ie. my dad hasn't received it but I did.) And how does one access it? (Is it simply by sending the referral code?) Thanks!

Resolved! SIM card

Hi! I wrote down the wrong postal code for my SIM card

We are trying to activate and move a number over from Chatr

We are trying to activate our sim and move our phone number over from chatr. It keeps saying to give a valid Canadian number and we haven't been able to submit a ticket yet because it can't seem to validate our email address either. Keeping our cur...

I tried signing people up for public mobile and it does not give me the option to sign them up witho

Sylvan Lake now working as of 4pm

Resolved! Where do you log into my account?

My phone is a BLU Z215. I setup an account and inserted my SIM card but it doesn’t seem to work.

Resolved! How do I find out the username on my account?

Resolved! Forgot to use a referral code when registering

My wife forgot to use a referral code when registering my SIM card. How can we fix this

Resolved! Roaming

If I buy a roaming add-on, 250MB for example, is the daily limit 250MB? Or can I use more than that and just have it expire faster?

Resolved! Can't receive calls: porting not fully completed?

I can call and text out with my old mobile number that I ported to Public Mobile. However, incoming calls won't connect wit te new SIM cars in. Calls go directly to my old voicemail box with Freedom Mobile. Help!!!

Resolved! Can a mod make sure my account gets this offer?

I signed up my daughter recently and just got this text it doesn’t say when it started just that it ends Sept 30th and I literally signed her up a week ago… *** Public Mobile here. Refer-a-friend so you and your friend can save $25. Until September 3...

Resolved! Does not recognize existing number in Canada

Hello, I am trying to activate my new sim and transfer my existing number with Fido to Public Mobile, but it is not recognizing my phone number as a Canadian number.

Resolved! 3G but LTE with PM.

I understand that Public Mobile uses LTE but at 3G speeds. Because Telus and Bell share the same towers, do Lucky and Virgin have 3G speeds on the LTE network too? From my understanding, from a couple years back, Rogers actually still uses 3G with Ch...

Can you fix your website?

Since the new update it is literally the slowest website I've ever visited. Some buttons either take forever to load or don't work at all. It's become next to impossible to add funds to my account or purchase add ons.

Resolved! How can I cancel my account or deactivate it?

Hi, I bought a SIM Card for my parents when they came to visit Canada. Now, I would like to deactivate it so I don't have to pay for additional months. How can I do it? The only option I saw was to deactivate pre-authorized payments. Thank you!

RAF 5 X $5 is back!! Just texted, not an email this time. Will it be for all current customers?

And will there be SIMS to buy quickly??

Can’t get setup

I am trying to get sim online and on a plan it won’t accept my address

Resolved! Payment isn't going through

Hello, I have setup auto payment set up but for some reason the payment didn't go through and therefore, my account has been suspended. When I go to my profile to reactivate the account by making the payment, it keeps saying "Oops! Something went wro...

Resolved! how to transfer landline

it says i can transfer my landline number but when i enter it, says not a valid number