Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I have over payed for a plan change and it had no effect on the service as mentioned. Please revert the payment .
Good day,I’m new here from Fido. Received my SIM quickly and activated online. Chose my old number as I wanted to keep it. I then attempted to transfer to my number from Fido - prompted to enter it to see if it was eligible and, well, nothing happene...
When I updated the plan of my phone, the money for the entire plan was also deducted and the money for the new plan was also deducted.I am trying to connect the customer care of public mobile but there is no way to connect. The funniest thing is I a...
I need a monthly or quarterly statement for verification for another service. I learned I need to contact a mod for this so I was hoping a mod could get in touch with me to help.
My account has had message " plan expired" for a while, i thought the credit card had issure, replaced a new credit card, and tried to pay the amount due, but there was a message stating :" there is enough fund". Not it has ended nowhere, I could not...
Hi everyone, This seems to have happened to me for 2 months now. My 3G plan is used up within a few days of plan reset. I reset my iPhone data statistics to demonstrate that only 1G was used up. Something seems to be off with my data usage, can someo...
Anyone else encounter this ?My service is working still, but I'm also on a grandfathered plan sso I want to make sure it'll renew okay still. I added my funds, it had said "oh no something went wrong" so I called 611, the transaction did go through.....
I have an issue with not being able to receive calls. I am able to send and receive text messages, and I am also able to call anyone. I asked the chatbot about it, and they said to try to ask a moderator and to put my old sim card back in. The proble...
My friend and I bought a SIM card. We used promotional codes to get $ 10 from friends, and also fulfilled the conditions for getting 2GB for free. Almost a month has passed, but we still haven't received anything. How to be?)
Hey! Can i use interac rbc card to set up automatic payment for my mobile connection? Or do I need to get a visa/mstercard card?
Hi, I just got a voicemail, but I don't know how to check it. I hold down 1 and it connected to voicemail, but it asked me for a password. I have never setup a voicemail, what would be the password? Any idea? Thanks
Hi, I have activated the public mobile sim card. However, I have not received SMS to approve the porting. Old sim card is still in the phone. Thanks,
Hello, I had setup my community account before I had setup my self-serve account. Is there any way to have just one username and password for both? Thank you for your help,Jessica
I am new here. I just bought public simcard and activated at the mall. I bought $35 plan without added autopay at the beginning. one day after, I decided to add autopay. So i did it, now i can see my $2 reward on my account. Does anyone know when wil...
So I ordered a phone and was given a tracking number, and I was told it was being shipped by Canada Post.When i enter the tracking number I'm told it's been delivered, about 400 km away!What's up with that? I just put a ticket in, so haven't heard ba...
My sim card is activated, but it is not working only showing emergency calls option only
hmm, so, has anyone bought a payment card from walmart? I just bought 2 (2 x $28) and i just noticed that i got charged tax on them. I am trying to understand why i am getting charged tax on it. Has any other bought payment cards from walmart be...
Fizz is currently offering 9gb per month with unlimited Canada wide calling and unlimited texting for 39$! If you remove voicemail (not everyone listens to voicemails..) it's 37$ per month. Does public mobile have a competition plan? It's very tempti...
I was trying to transfer the number to another operator. They made the transfer request but it was declined by Public Mobile. The guy said there is a pending transfer request that needs to be cleared. Any help?Thanks!
Hello, I used up all my data on my $50plan and I've still got 10days to go (Aug.28) on my plan before it renews. I've tried to switched to the same $50 plan three times and it's not working. I only noticed I have the same $50 credit I put into my acc...
I have been charged twice. How will I get refund back.
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